Project Collaboration Software with Ticket Management

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Computicate PSA   

4
Integrated business management and PSA solution
Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, quoting, client management, inventory tracking, recurring billing, and more. Read more about Computicate PSA
Integrated business management and PSA solution
Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, quoting, client management, inventory tracking, recurring billing, and more. Read more about Computicate PSA

Intervals   

58
Time tracking, task management, & project management.
Discover a better way to track your time and manage your task with Intervals. More than simple time tracking, less than enterprise complexity. Deliberately in the middle with features that are ideal for small businesses. Read more about Intervals
Time tracking, task management, & project management.
Discover a better way to track your time and manage your task with Intervals. More than simple time tracking, less than enterprise complexity. Deliberately in the middle with features that are ideal for small businesses. Read more about Intervals

Bitrix24   

338
Free collaboration, communication & management tool suite
Create workgroups out of your employees for any project. Use collaboration and social networking tools to optimize operations. Read more about Bitrix24
Free collaboration, communication & management tool suite
Create workgroups out of your employees for any project. Use collaboration and social networking tools to optimize operations. Read more about Bitrix24

Agile CRM   

318
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

HarmonyPSA   

16
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources

YetiForce  

48
Open source CRM system
YetiForce is an innovative and versatile CRM system that collects all information related to the most important business processes, such as sales, marketing, projects, accounting, support, logistics, and many more. It is truly open source and always free-to-use for unlimited number of users. Read more about YetiForce
Open source CRM system
YetiForce is an innovative and versatile CRM system that collects all information related to the most important business processes, such as sales, marketing, projects, accounting, support, logistics, and many more. It is truly open source and always free-to-use for unlimited number of users. Read more about YetiForce

Taiga  

58
Project management platform for agile developers & designers
Taiga is a free, open source, agile project management platform for startups, designers & agile developers, with ticket management, epic user stories, and more. Read more about Taiga
Project management platform for agile developers & designers
Taiga is a free, open source, agile project management platform for startups, designers & agile developers, with ticket management, epic user stories, and more. Read more about Taiga

ServusConnect  

26
Facilitating Exceptional Service Experiences
Use SERVUS to keep track of all of your service-related activity, with in-app texting and push notifications, in a purpose-built mobile & web application. Read more about ServusConnect
Facilitating Exceptional Service Experiences
Use SERVUS to keep track of all of your service-related activity, with in-app texting and push notifications, in a purpose-built mobile & web application. Read more about ServusConnect

WorkBook  

41
Project Management & Resource Management, Accounting & CRM solution for advertising agencies
WorkBook contains key functionalities for the Professional Services Industry and especially targets Advertising, PR, Marketing & Communications, Architects, Consultancies and Engineering companies. It is used by organizations worldwide and helps businesses to monitor the sales pipeline, track time used on tasks, resource planning and capacity usage,… Read more about WorkBook billing as well as integrated accounting. You choose what modules to include in your system and you only pay for what you require.
Project Management & Resource Management, Accounting & CRM solution for advertising agencies
WorkBook contains key functionalities for the Professional Services Industry and especially targets Advertising, PR, Marketing & Communications, Architects, Consultancies and Engineering companies. It is used by organizations worldwide and helps businesses to monitor the sales pipeline, track time used on tasks, resource planning and capacity usage,… Read more about WorkBook billing as well as integrated accounting. You choose what modules to include in your system and you only pay for what you require.

ExxpertApps  

9
All-In-One Next Generation Enterprise Application in the Cloud
ExxpertApps allows to manage all aspects of managing projects including individual activities, business processes, revenue, costs, ressources and reports. Read more about ExxpertApps
All-In-One Next Generation Enterprise Application in the Cloud
ExxpertApps allows to manage all aspects of managing projects including individual activities, business processes, revenue, costs, ressources and reports. Read more about ExxpertApps

elapseit  

8
Resource planning, time-tracking & invoicing for SMBs
elapseit is a collaborative resource planning and time tracking solution for SMBs, startups, and agencies that helps manage projects from kick-start to invoice. Read more about elapseit
Resource planning, time-tracking & invoicing for SMBs
elapseit is a collaborative resource planning and time tracking solution for SMBs, startups, and agencies that helps manage projects from kick-start to invoice. Read more about elapseit

KeyedIn Projects  

15
Cloud-based project & portfolio management software
KeyedIn Projects is a project and portfolio management tool that gives large enterprises the necessary visibility and control over project performance throughout the organization. KeyedIn Projects is a flexible enterprise solution for managing projects, programs and entire portfolios from a single platform that provides a comprehensive view of the… Read more about KeyedIn Projectsstatus of every project. Fast to implement and easy to use, KeyedIn Projects provides a unique approach to project and portfolio management by combining a strategy-led and execution-driven approach in a single solution.
Cloud-based project & portfolio management software
KeyedIn Projects is a project and portfolio management tool that gives large enterprises the necessary visibility and control over project performance throughout the organization. KeyedIn Projects is a flexible enterprise solution for managing projects, programs and entire portfolios from a single platform that provides a comprehensive view of the… Read more about KeyedIn Projectsstatus of every project. Fast to implement and easy to use, KeyedIn Projects provides a unique approach to project and portfolio management by combining a strategy-led and execution-driven approach in a single solution.

iBE.net  

13
Integrated Business Environment
iBE.net is an integrated cloud solution that enables businesses to efficiently manage contacts, projects, tasks, time, expenses, billing, leads, opportunities and analytics all within one collaborative platform. Read more about iBE.net
Integrated Business Environment
iBE.net is an integrated cloud solution that enables businesses to efficiently manage contacts, projects, tasks, time, expenses, billing, leads, opportunities and analytics all within one collaborative platform. Read more about iBE.net

Tickd  

6
Project & ticket management tool for teams
A web based tool for managing projects. Organize the team's work into projects, milestones and tickets. Read more about Tickd
Project & ticket management tool for teams
A web based tool for managing projects. Organize the team's work into projects, milestones and tickets. Read more about Tickd

Crocagile  

1
Project collaboration software for agile teams
Crocagile is an agile project collaboration software which provides software development teams with a gamification workspace, social dashboard & smart cards. Read more about Crocagile
Project collaboration software for agile teams
Crocagile is an agile project collaboration software which provides software development teams with a gamification workspace, social dashboard & smart cards. Read more about Crocagile

Pareto CRM  

0
CRM & project management for small businesses & freelancers
Pareto CRM is a web-based project management & CRM software which allows small businesses & freelancers to set goals, manage projects, and track progress. Read more about Pareto CRM
CRM & project management for small businesses & freelancers
Pareto CRM is a web-based project management & CRM software which allows small businesses & freelancers to set goals, manage projects, and track progress. Read more about Pareto CRM
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Avg. User review

Project Collaboration Category Leaders Q1 2018

ArchivedThis ranking is not scheduled to be updated and is provided here for historical perspective

GetApp's quarterly ranking showcases the leading 10-15 Project Collaboration apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileMediaSecurity
80
80
Reviews 18/20
Integrations 17/20
Mobile 18/20
Media 16/20
Security -/20
79
79
Reviews 18/20
Integrations 16/20
Mobile 17/20
Media 16/20
Security -/20
77
77
Reviews 19/20
Integrations 16/20
Mobile 16/20
Media 16/20
Security -/20
76
76
Reviews 15/20
Integrations 17/20
Mobile 15/20
Media 13/20
Security -/20
74
74
Reviews 20/20
Integrations 20/20
Mobile 18/20
Media 16/20
Security -/20
73
73
Reviews 11/20
Integrations 16/20
Mobile 16/20
Media 16/20
Security 14/20
73
73
Reviews 13/20
Integrations 16/20
Mobile 15/20
Media 16/20
Security -/20
72
72
Reviews 18/20
Integrations 18/20
Mobile 18/20
Media 18/20
Security -/20
70
70
Reviews 13/20
Integrations 16/20
Mobile 18/20
Media 16/20
Security -/20
67
67
Reviews 15/20
Integrations 16/20
Mobile 14/20
Media 6/20
Security 16/20
62
62
Reviews 15/20
Integrations 16/20
Mobile 14/20
Media 5/20
Security -/20
61
61
Reviews 16/20
Integrations 10/20
Mobile 14/20
Media 4/20
Security 17/20
60
60
Reviews 12/20
Integrations 12/20
Mobile 17/20
Media 6/20
Security -/20
60
60
Reviews 13/20
Integrations 13/20
Mobile 18/20
Media 16/20
Security -/20
60
60
Reviews 11/20
Integrations 16/20
Mobile 17/20
Media 16/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.