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Best Remote Work Software with Escalation Management

49 software options

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LogMeIn Rescue

4.6
(132)

Remote support for helpdesks, call centers and organizations

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LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

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ConnectWise Control

4.7
(1.7K)

Remote meeting platform for resolving customers' queries

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ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

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Take Control

4.3
(15)

Collaborative remote access solution

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N-able Take Control remote support software designed to help your IT business succeed.

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GoToConnect

4.5
(583)

The first-ever truly unified voice and video solution.

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GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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Process Street

4.7
(524)

Team workflow, SOP and recurring process management platform

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Process Street is the easiest way to manage your team's workflows, processes (BPM) and standard operating procedures (SOPs). Easily create and customize workflows with text, images, video, and more. Streamline task sequences and approvals with conditional logic, automations, and integrations.

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TeamHeadquarters

4.2
(9)

Unified project management & help desk software

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TeamHeadquarters is a unified service desk and project management solution, with tools for managing tickets, resources, assets, teams, timesheets, and more

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Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

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Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes.

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Hippo Video

4.5
(38)

World's First DIY Video Personalization Platform

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Hippo Video is a cloud-based video management solution which includes tools for webcam, audio, and screen recording, video editing, sharing of videos through social media & help desk systems, video embedding in websites & emails, export of videos to YouTube, real-time engagement analytics, and more

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Citrix Workspace

4.1
(52)

Digital workspace & workflow management platform

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Citrix Workspace is a cloud-based platform designed to help businesses streamline work for employees by offering collaboration across different systems & devices. Key features include endpoint management, session performance tracking, multi-factor authentication, microapp creation, & monitoring.

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Comm100 Live Chat

4.7
(102)

Enterprise Live Chat

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Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most.

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Sapience Vue

4.0
(8)

Business performance management and analytics software

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Sapience Vue is a data analytics software that helps organizations track performance, assess risks, monitor compliance, and more on a centralized platform. Supervisors can compare data in real time to ensure team and department productivity is in line with predefined business goals and overall KPIs.

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Stack Overflow for Teams

4.7
(62)

Cloud-based collaborative knowledge management software

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tack Overflow for Teams is a collaborative knowledge management software that helps businesses streamline processes related to user tagging, document editing, gamification, and more from within a unified platform. With the question & answer module, staff members can automatically generate personalized alerts or tasks upon request for new information.

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Front

4.5
(211)

One place to take care of all your customers

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Remote teams work happier with Front. Easily manage all your communication in one inbox. Collaborate seamlessly within & across teams with message assignments, comments, & internal draft sharing. Front looks & feels like email, so it's fast to set up, easy to jump in & start working right away.

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Remote Businesses, Contact Centers, Hospitals, Schools, or any business that needs to manage their teams.

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ActivTrak

4.6
(509)

Work Wiser by Activating Intelligent Insights

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Provide managers of remote teams with the insights to guide their team members to success. Engage everyone, everywhere in continuous productivity improvement. ActivTrak helps companies unlock productivity potential.

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Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

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Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

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Dixa

4.3
(20)

Conversational Customer Service Software

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Full-featured remote customer service software for phone, email, chat & messaging that runs in your browser. Designed for customer-facing teams, Dixa helps brands deliver omnichannel customer experiences through smart routing, a built-in CRM, integrations & more. Take your CX to new levels today!

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Freshdesk Contact Center

3.8
(27)

Modern Phone System for customer support & sales

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Freshcaller is a virtual phone system for remotly working teams of all sizes - SMB to Enterprise. It's cloud-based architecture brings remote call center management features like Live dashboard and Performance Reporting. It also has remote working features like Mobile App and Call Forwarding.

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LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

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LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media

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Kaseya VSA

4.0
(185)

IT Systems Management Software for Internal IT and MSPs

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Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.

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Syxsense

4.7
(57)

Threat prevention & endpoint detection and response software

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Syxsense is an endpoint security software designed to help SecOps departments, managed service providers (MSPs), and IT professionals maintain threat prevention through authorization scanning, third-party patching, communication blocking from infected devices, and continuous collaboration.

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HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

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HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

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Trengo

4.7
(18)

Collaborative inbox for all communication channels.

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Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls.

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TruGrid

5.0
(2)

Remote access and support management solution

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TruGrid is a cloud-based remote access management solution that helps businesses establish secure connections with remote desktops (RDP) and schedule, launch & manage encrypted sessions. Users can set up a virtual private network (VPN) to ensure protection from hack attempts & other vulnerabilities.

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ClickUp

4.7
(2.2K)

Project management, task tracking, & professional goal tools

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ClickUp is a fundamentally new way to work - bringing separate apps like tasks, docs, spreadsheets, goal tracking, resources, and even an inbox, together in one place. It's the convergence of the best productivity and collaboration apps. Finally, there's one app to replace them all.

Read more about ClickUp