App comparison

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NICE CXone Logo
NICE CXone
4.2
(565)

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Cloud Contact Center Software

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(16)

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NICE CXone Alternatives & Competitors

Top 6 free alternatives

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Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
NICE CXone logo

97

151

125

features in common

97

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(225)

Top features

  • IVR/Voice Recognition

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1
NICE CXone logo
4.1

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
Five9 logo
4.2
(461)

Cloud contact and call center software

Features

Total

Five9 logo
NICE CXone logo

85

122

125

features in common

85

features in common

Five9 logo

Five9 user ratings

Functionality

4.1
(461)

Top features

  • VoIP Connection

    5.0

  • Negative Feedback Management

    5.0

  • Call Transfer

    5.0

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

Pricing

Value for money

Five9 logo
4.1
NICE CXone logo
4.1

What users say about Five9's value for money

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.