App comparison

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Zendesk Suite Logo
Zendesk Suite
4.4
(3.8K)

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Service-first CRM company that builds support & sales tools

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(191)

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Zendesk Suite Alternatives & Competitors

Top 10 free alternatives

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LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Zendesk Suite logo

148

179

182

features in common

148

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Email Templates

    5.0

  • Change Management

    5.0

  • Video Conferencing

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.5

Zendesk Suite logo
4.2

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Zendesk Suite logo

103

115

182

features in common

103

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.2

Zendesk Suite logo
4.2

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.