AccuLynx Reviews - Page 4

It's hard to choose just one thing, every feature is very helpful. The calendar and the notes are nice to have to remember who is needing what and when we last spoke with the client. The invoice process is easy and the option to import from the worksheet is a big time saver! Having the "paid" mark is a nice way to give the client a receipt. We highly recommend Acculynx and are glad we chose to go with it!

At first it was a little challenging added the crews to the mobile app, and figuring that out but we re-scheduled a short training and was able to get the help we needed.

Hi Austin - Thanks for sharing a review of AccuLynx! We're glad that you've been able to take advantage of the features designed for roofing contractors. Thanks for being an AccuLynx customer!

i like thats its set up for insurance work and that it links to our suppliers that its new and innovative

i need more customization for our use i need a line for claim numbers, i would like to tex customers, i would like to have insurance company and adjusters infor for easier connections and calls i also would like to be able to send tex to different team members inside of the customer contact

everything from pics to follow up works

mobile access is awesome but i wish you could access contracts and profit

Hi Nicholas - We're glad that you're able to use AccuLynx for photos and follow up! Have you tried the new mobile Camera App? We hear your concerns about the Field App and are actually working on some exciting product updates.

I work for an interior remodeling company in Minnesota, and I think Acculynx is great for what we do. The dashboard make it feel like you have a central hub to work from and the entire site is visually appealing. The estimate portions are easy to understand and the calendar is simple and a must have.

I find myself needing to track to do list items for each individual job we have and I often find it clunky to use the checklist feature or using notes in the file. It would be nice if there was some sort of task manager for each just that was more like just a to do list that anyone from the company could jump in and edit, change, or mark items complete. We also have trouble with lost emails when mailed through the file directly.

Has much capability to do much of what you need to run a replacement construction business. Love the estimate builder feature and the pricing database with ABC Supply. Many features we haven't even utilized yet.

The email program is absolutely lacking, troublesome and awkward to use. Emails go to spam on recipient's end because of the format used form emails. Received emails get jumbled together because gmail reads them as part of the same conversation. So different customers emails are all combined together in our inbox and easy to miss. The email window does not open all the way while composing an email. You have to arrow (scroll) over throughout the drafting of the email to read what you are writing. Terrible for such an otherwise comprehensive program! Also just very clunky to figure things out and the interface in not intuitive.. I have more issues but wont spend more time here. PLEASE FIX AND REBOOT THE EMAIL ASPECT OF THE PROGRAM!!

It makes every aspect of the roofing business easier. Our company walks to the door with a quote on the first visit. Acculynx makes this easy to do.

I think AL (as we call it) has too much unregulated access by the sales team for instance. I want to be able to set and control my pricing without fear of it being changed.

Hi Randy - Thanks for sharing a review! We love to hear that our software makes every aspect of your business easier. We hear your feedback regarding your sales team's access and are passing this onto our product team. Thanks for being an AccuLynx customer!

I like that they took the contractor in mind when creating the software. Great training and support.

I wish they had an app for more on the go contractors. I also wish they had a spot that homeowners could login and view the progress.

Hi Eddie, Thank you so much for your kind review of AccuLynx! I have shared your suggestion with the product team. As always, please don't hesitate to reach out with future suggestions or feedback at: http://feedback.acculynx.com/forums/243621-general-feedback.

Easy to use and all my sales guys like it

i hope not to change to much with the process like when you invoice the job keeps changing all the time

Hi Ahmed - Thanks for leaving a review of AccuLynx. Our software is designed to be as user-friendly as possible. We appreciate you being an AccuLynx customer!

AccuLynx allows us to effectively plan, communicate, and execute every process of our construction company. Most of our company’s communication is now through AccuLynx and allows even the most minuscule details to go in-missed.

We have not fully integrated our crew scheduling and material ordering through AccuLynx, but are planning that this year. Thus far we have found it not to be easy to manage.

Hi Paul - Thanks for leaving a review! We're glad that AccuLynx serves as a single hub for your company. We also hear your feedback regarding crew scheduling and material ordering. If you haven't already, take a look at our supplier integrations with ABC Supply and SRS Distribution. Our support team is always available to help you take advantage of all the features that AccuLynx has to offer.

Having all the information that I need handy in one spot.

Pictures do not load up. Even with full bars/hooked up to Wi-Fi. Have to upload pictures numerous times to get them to load into files. Have many picture files that have not loaded up that have been critical. I’ve called numerous times about this issue and nothing has been resolved. Been having this issue for years.

Hi Jamie - Thanks for sharing a review! We understand that it can be frustrating when things aren't uploading, especially when it seems like you have full bars! If you haven't try reducing the size of your images in areas with poor cell service. Smaller file sizes can help improve upload speeds. We know you've already contacted support, but they are always available to research additional solutions so don't be afraid to reach out!

The website is well-designed, easy to navigate and understand.

The mobile features are seriously lacking. The app often crashes for all our employees, and it can be hard to navigate jobs and reports. It seems to have been designed in a rush. It's very pretty, but the functionality just isn't there. There have also been multiple issues with accounting-- acculynx often won't show automatically when payments have been made on jobs, making it confusing to know who has paid and how much they still owe.

Hi Tatiana - Thanks for leaving a review! We hear your concerns regarding our field app and are sharing them with our product team. Our mobile app is designed to be an on-the-go version of our full software. Thanks again for leaving a review and for being an AccuLynx customer.

Estimating is easy and the whole system is smooth.

Integration with other software is limited and expensive. I am constantly looking for a product that doesn't cut into our bottom line so much.

Keeping customer contact information all in one place and photos of the job. Company documents and announcements. We will soon be utilizing the scheduling of our crews through acculynx.

I would like to be able to edit and mark up photos.

Hi Randy - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of the software's tools and integrations. Within AccuLynx you can edit and add comments to your photos with AccuLynx's editing tools. To get an in-depth look at how this feature works we suggest reaching out to customer service who would love to give you a demo. We appreciate you being an AccuLynx customer!

I like the simplicity of this CRM. There are good features which make it easy to use for the field guys as well. This online and app version is a must use when it comes to keep track of your projects on a job by job basis.

There are a few upgrades when it comes to attachments and invoicing I would like to see added. I will be getting a list together and sharing with the admin of Acculyx to see what we can do to add these minor details.

We've used Acculynx since 2012. Extremely easy to integrate and work with. Great reports and tracking options for almost everything a business needs to keep an eye on.

I personally like all of it. The area that some of my coworkers struggle with are using Production Calendar and estimating, it seems a little difficult for someone with less computer experience.

Hi Magdalena - We're glad you've found AccuLynx easy to work with and to integrate into your other apps! We also hear your concerns in regards to the Production Calendar and are passing this onto our product team. Thanks for leaving a review!

The mobile access is very important for our crews, being able to manage them thru the app makes scheduling so much easier

Revising the contract worksheet could be easier to update

Hi Robert - Thanks for leaving a great review! We're glad you're able to easily manage your crews with our mobile app. We also hear your feedback regarding the contract worksheet and are sharing this with our product team. Thanks for being an AccuLynx customer!

All information about the job can be located in one place. We have eliminated a lot of "paper" documents.

When entering customer's addresses for a job. Acculynx will sometimes drop the "numbers" of the address and when a sales person is on the road trying to find the customer, his calendar only shows the Street Name without the numbers. He then has to call me, I go back to when I received the lead, find the Numbers for the Street address and then re-enter it into acculyx for our records and then call the sales person and give them the information. Time consuming.

Templates makes providing detailed estimates to customers a lot easier than what you are probably doing now. The messages, that are updated in each customers profile, makes it easy to keep your team on the same page. If you have an issue, the tech support staff is excellent. For field user, the app is like carrying the portion office that you need in your pocket.

Improvements need to be made to reporting and the production calendar. Adding the ability to search on repairs and warranty would be a nice feature.

mobile phone usage on the field you can add who is controlling the work.

as a scheduler you cannot schedule on your mobile device, you have to log into desktop to schedule or manage your field crew

Hi Jorge - Thanks for sharing a review of AccuLynx! We're glad that you enjoy using AccuLynx on the go with our mobile app. We hear your concerns about the production scheduler on mobile. Our Field and Mobile Crew Apps are designed to be sales and crew tools that don't have the full features of our powerful CRM. We will definitely share your feedback with our product team. Thanks again!

how all talks to each other and you can have it execute tasks for you automatically. Also like that it is integrated/ synced with one of our current supplier

so far I have not been getting the best assistance with my questions. the training videos are on pint and some are very helpful but when I got hooked up with a trainer, it seems like she barley knew all details that are provided in the training videos. Also don't care that I cant edit the macros from the measurement tab to estimate tab

Hi Jon - Thanks for leaving a review of AccuLynx! We're glad that we've been able to bring everything together in one system. We also hear your feedback regarding training and are passing that onto our support team. You can always call into our support line or email our team for additional training/questions.

I like the to have a visual schedule, and how easy it is to create orders and estimates.

It is hard to use. Sometimes it is very complicated to get where you need and have many steps that make everything more complicated (Ex. entering a new contact to the directory). I don't like that you can't delete your own comments on the messages section. I also think templates are difficult to create and update.

Hi Estefania - Many of our customers also enjoy the visual features and ability to easily create orders and estimates. We hear your feedback regarding navigation and comments, and are passing this onto our product team. As a reminder, our support team is always standing by to help. Thanks for leaving a review and for being an AccuLynx customer!

We made the switch to Acculynx over the last 60 days. We were offered training sessions with our own personal rep (Thanks [SENSITIVE CONTENT]!) who was quick to answer any and all questions during our session and follow up questions via email after our session had ended. This program has made project management simpler and more efficient for office staff and sales reps to work together on projects.

It is a little pricey, and at any trainings, or trade shows I have attended, it seems the best features offered are still additional a la carte fees.

Hi Kala - We're glad you've been able to make the switch to AccuLynx and have gotten your team onboard! We're all about finding efficiencies for your whole team. Thanks for leaving a review!

The mobile app is easy to use and can do almost everything that the desktop app can. You can easily save paperwork sent to you through email into the app and do not have to take the extra steps to rescan and save. You can quickly pull up a contact and push a button to dial their number to call them. Big time saver.

I did not like that I can not create estimates through the mobile app. This would really come in handy out in the field. Also, it would be great if you only had to push the button once to call instead of twice.

Hi David, Thanks so much for your kind words about AccuLynx. I have sent your feedback to the product team. We appreciate you being a customer and look forward to continuing to work together.