AccuLynx Reviews - Page 6

Search function works with either email, phone, street address and name. Able to have a random customer call the office and our staff can quickly pull up the job photos, estimate , contract, and all the job messages within seconds.

The website feels much more polished than the field app. App constantly throws you out of the job into the main overview screen. The price per user model is not our favorite. Feels like the longer we use it we the harder it would be to move to a different crm platform.

Customer and document storage is wonderful

The estimate tool and order tool are tricky.

Hi Lindsay! Thank you for your review and for being a great AccuLynx customer. We're glad AccuLynx has been an easy-to-use asset to your roofing business. Thanks again!

We like the fact that Acculynx makes it easy to consolidate client emails and inter-office messaging in one place. Getting to upload photos and track the status of the job is also extremely helpful and ensures that everyone is on the same page at all times.

The pricing is a bit high in my opinion.

Hi William - Thanks for leaving a review of AccuLynx! We're glad that our software has helped you by storing all project information in the job file. We know this helps roofers like you save time so they can grow their businesses! Thanks again for sharing your feedback.

Acculynx can be as in depth as you would like or as vague as you want. The customizable features almost allow you to create the perfect system for you and your team.

The QB integration should be better. It should allow for you to input all fields available on the QB app.

Hi Lauren - Thanks for leaving a review of AccuLynx. We are happy to hear that you have found our customizable features valuable. We appreciate you being an AccuLynx customer!

That it automatically pulls in and sends out to QuickBooks.

The worksheet’s categories are not definable and sometimes I have need of a section head not available. The fact that if something gets messed up due to lack of understanding, you have to use an archaic method to correct the errors.

Hello Peggy - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of our Quickbooks integration.

Estimates are fast.

Company is very slow to make changes. Even things that seem very common sense they just say to add it to a suggestion and it takes 9-10 years to change or not at all.

Hi Shane - Thanks for sharing your feedback. We value input from our customers so if there is something that you'd like to change, we want to know! You can always submit an idea directly from the AccuLynx app or by contacting customer support. We even have a forum where users can vote on previously submitted ideas and can share their own experiences. Thanks for being an AccuLynx customer! We'll be passing your review onto our product team.

Ease of use, and functionality of desktop use

Can’t think of anything that I don’t like about the software

Hi Bill - We're glad you enjoy the robust desktop version of AccuLynx! Thanks for leaving a review and for being an AccuLynx customer.

AccuLynx is incredibly easy to use, even without training you can figure out basic features easily. There are more features with AccuLynx than it's competitors.

Training is only offered typically during the middle of the day, which is hardest to gauge whether I will be busy or able to attend. They should have the training seminars more pre-recorded and available anytime similar to the help topics so that people can access them at their convenience. I would also love to have a log of calls and texts going from job to customers.

Easy to track sales for myself and the whole team.

Not mobile friendly IMO. Better to go online and input comments so they get to the right place.

Hi Anthony - Thanks for leaving a review! We're glad that AccuLynx has helped you track sales for yourself and your team! In regards to the mobile app, we are working on a new app. The release date hasn't been announced, but we're confident that you'll love it. Thanks for being an AccuLynx customer!

What I love most about Acculynx is the organization it provides for my company. I like that I can track my customers and sales while communicating with my staff.

At Platinum Roofing Atlanta, we have been using this software for more than 5 years and have had no complaints at all! We love Acculynx.

Hi Amy - We're glad that AccuLynx has helped keep your team organized over the last 5 years! Thanks for sharing a review.

Everything is right on a dashboard and very user friendly to access

I haven’t had an issue it is very user ready . Training was excellent

Hi Gina - Thanks for leaving a review! We're glad you were able to quickly adopt AccuLynx and are able to keep everything in one place. Thanks for being an AccuLynx customer!

I am impressed by the ease of putting in contacts, uploading information, adding documents, it is extremely user friendly. I am not a high-tech person but I was thrilled that this program is so easy to use. There is always a history of what you are doing and who you are tagging in the messages. I keep Acculynx open on my desktop all day.

I don't like that you have to be an administrator to delete a document. I just rename it using an x.

Easy to move around in. I like the smart docs and DocuSign. Make process easier.

Reporting. Unable to pull certain fields that I would like in a report. I also find it frustration that there is only one field on the overview page that can be free typed and pulled into a report. Would like a report that would show customer payments made on a certain date. Would like more accounting functions in the system. I know it is not a accounting system but maybe some basic stuff.

I like the integrations that it has to order materials. Also is easy to use and I love the smart documents settings.

The estimate templates are not very configurable.

Hi Karina - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of our material supplier integrations.

I like that everything is included.

The limitations are excessive. I am not able to efficiently do my job. Consistently asking for approval on things I should have the freedom to do on my own. I can't do anything hardly in the mobile app. 75% of my time is in the field and I can 't do anything on this app if I don't have service. I need this for notes!!! Incredibly inefficient.

Hi Logan - We're glad that you like having everything in one place with AccuLynx. We hear your frustration with the approval process and encourage you to talk with your team about streamlining internal approval processes. You can also reach out to our support team and they can share solutions that other roofing contractors have implemented. Thanks for leaving a review of AccuLynx!

Keeping track of scheduling of estimators. The ease of keeping our customers informed through texting and emailing.

The least is not being able to customize the quotes such as being able to add lines for initials, add banners to announce specials, or put price on front of quote with finance options

Hi Chris - We love that you're able to use AccuLynx to keep customers in the loop! We also hear your concerns about customization and urge you to stay tuned for some exciting product updates coming in 2021. Thanks for leaving a review and for being a customer!

It is the most comprehensive, out of the box solution for our roofing business. We love the integration of ABC supply.

We would like to have the presentation of the packet look and feel similar to Sumo Quote from a cosmetic and ease of use standpoint. We would also like to see an integration with Service Finance- not just Greensky

Hi Joseph - Many of our customers enjoy the ABC Supply integration and the all-in-one capabilities of the software! We hear your feedback regarding additional integrations and presentation capabilities. We've passed your comments onto our product team. Thanks for being an AccuLynx customer!

It simplifies the whole process and ties everything together so I don’t have to work from multiple platforms. Acculinxs is a one stop shop

There’s nothing I can say about acculinxs that I do not like. It’s an amazing company and product and has been a great experience

Hi James - Thanks for the great review! We're glad that AccuLynx has simplified your processes and tied everything together. Thanks for being an AccuLynx customer!

The front end. Taking leads and assigning them. That's all

Everything and I mean everything has to be double entered. Nothing carries over. You take a lead you write an estimate. Go to write the labor order, all notes must be copied and pasted. have a price for labor order, no where can you mark it paid. you have to enter the amount in a payment screen. Commissions are the same way. They have a module you have to pay extra for and it will mark the commission...

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Acculynx is very user friendly. The software is well organized and easy to navigate thru. The messages work great. Very easy to add pictures and and documents. Can easily make smart docs.

I wish you were able to add a little more customization in areas

Hi Mandalyne - Thanks for leaving a review! We're glad that AccuLynx has helped your team by storing photos and important documents in the job file. We also appreciate your feedback regarding customization and will pass that onto our product team. Thanks!

I like a lot of things about this software. What I like the most is the continuity of communication within the company, and everyone being able to access information regarding jobs based on what the administrators see fit.

I really do like most things about this software. I think the thing I like the least is that there is no way to add estimate sections/content directly to a contract, so the info has to be created twice. Once for each section. I think it would be a great measure of efficiency to be able to integrate estimates and contracts by item or section.

Acculynx accounting features seem to please the accounting department

Acculynx Estimating format "is cast-in-concrete" resulting in NOT knowing form the estimate: a break-out for materials for roofing vs materials for sheet metal, seft performed labor vs subcontracted labor, equipment rental, difficulty preparing bid Alternates, Percent of total job that is Labor/Materials/Rental/Etc/itemized overhead/etc. The estimating format user flexibility needs to be much improved if you require a detailed estimate to run and manage the job, especially if you require accurate JOB-COST-CONTROL.

Hi William - We're glad that your accounting team can take advantage of our robust accounting features! We hear your concerns regarding the estimates and urge you to reach out to our support team. They'll be able to walk you through how you can better use estimates to make your day easier. Thanks for being an AccuLynx customer!

Templates for estimates, importing estimates into PO's & WO's, photo & document management. CRM is adequate for most sales force.

Scheduling calendar is very out dated, need Gantt charting without PO or WO dependencies (DHTMLX). A dash board that can filter the jobs from current to past with existing status and other filters such as names, dates, trades, sales person, project manager, etc... Field app that utilizes the calendar. Field app that can see all orders. Connection issues with good signal strength in the field.