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AccuLynx Logo

Roofing Contractor App & Software

AccuLynx Reviews - Page 8

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702 reviews

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Lou G.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acculynx review

Reviewed 4 years ago

Excellent

Pros

Ease of use and organization.Integration with Quick books.

Cons

Difficult to put in work orders if an estimate wasn't created.

Vendor response

Hi Lou - Thanks for sharing a review! We're glad that you enjoy our easy to use software and the Quickbooks integration. We also hear your concerns about adding in work orders without an estimate. We're passing along your feedback to our product team. Thanks again!

JJ
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Jennifer J.

Construction, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Acculynx Review

Reviewed 2 years ago

Customer service is great. Still trying to figure out exactly how we want to use it.

Pros

Easy to use. We are still trying to figure out how to do pay apps for our subs.

Cons

I still have a lot to figure out. We have only been using for a few months. The scheduler is confusing.

Vendor response

Hi Jennifer - Thanks for leaving a review! We hear that switching to a new program can come with a learning curve and our support team is always standing by to help. Don't forget that we have videos and past webinars in our Knowledge Base that you can reference too! Some of our customers prefer to use those tools to answer specific questions. Thanks again for sharing your feedback!

LH
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Laura H.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User Friendly Software

Reviewed 4 years ago

Overall, AccuLynx is very user friendly and the Customer Support has always been very patient and helpful

Pros

The integration between AccuLynx and QuickBooks

Cons

AccuLynx does not pull non-job related expenses, such as marketing expenses, from QuickBooks

Vendor response

Hi Laura - Thanks for sharing a review of AccuLynx! Many of our customers also love the QuickBooks integration. We hear your feedback regarding additional non-job expenses and are passing this onto our product team. Thanks for being an AccuLynx customer!

JG
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Joe G.

Construction, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Construction Industry

Reviewed 4 years ago
Pros

We like very much that it integrates with ABC Supply, and Quickbooks.

Cons

We would love to be directly compatible with Xactimate. Xactimate has current prices of any given area, and it's essential when creating an estimate for work.

Vendor response

Hi Joe - We're glad you enjoy the ABC Supply and QuickBooks integrations! Many of our customers find that these features help them provide faster and better service. We hear you when you say you need an option for an Xactimate integration and we're sharing your feedback with our product team. Thanks for being an AccuLynx customer!

SP
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Scott P.

Construction, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly

Reviewed 11 days ago

Very happy. Much more user friendly than our previous CRS

Pros

Ease of use. Very user friendly. Uploads of photos and documents are much faster than our previous system. I'm a big fan of the watch list feature and also the checklist on the field page.

Cons

Sometimes slow uploads but could just be my signal

PL
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Paul L.

Construction, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Alot to Learn but So much Potential

Reviewed 3 years ago

So far I see so much potential with it. There are so many aspects of the program that allow customization and streamlining from our previous processes that in the long run it is going to become such an essential tool that I am starting to forget how we did things without it.

Pros

There is so much potential time savings once I have it all down.

Cons

The amount of information that we are trying to learn can be a bit overwhelming if you don't pace yoursel and refer back to the Videos

Vendor response

Hi Paul - Welcome to AccuLynx! Starting any new system can be overwhelming so we hope that you're taking advantage of our support team. You can always reach out to them via phone or email. Thanks for leaving a review and for being an AccuLynx customer!

EG
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Eric G.

Construction, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our time with acculynx

Reviewed 4 years ago

Its been overall a huge success for our company!

Pros

How game changing it was to put our whole company into one system. It was just so simple to learn!

Cons

Least liked opinion would be the orders tab. Its such a beautiful tool but so very under developed. For instance, i can order materials or labor, but do not have the option to order dumpsters through the system.

Vendor response

Hi Eric - Thanks for leaving a review of AccuLynx! We're glad your team has adopted an easy to use system like AccuLynx. We hear your feedback regarding additional order capabilities and are sharing your review with our product team. Thanks again!

DD
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David D.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use

Reviewed 4 years ago

Love the service and product when I am in the field easy to find my customer.

Pros

Navigation in the application is easy to use.

Cons

When up loading pictures from mobile they do not stay in order.

Vendor response

Hi David - We're glad you find AccuLynx easy to use and navigate! We hear your feedback regarding mobile photo uploads and urge you to stay tuned for an upcoming product update! In the meantime, we're passing your feedback onto our product team. Thanks for leaving a review and for being an AccuLynx customer!

TS
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Tess S.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Everyday Usage

Reviewed a year ago

Overall great, good training and customer service

Pros

Easy to use and learn. Very user friendly

Cons

Mobile App Access is very low compared to desktop web version

Vendor response

Hello Tess - Thanks for leaving a review of AccuLynx.

JE
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Jacob E.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software that continues to improve.

Reviewed 5 years ago
Pros

Over the last 10 years or so I have used Acculynx multiple different times. Watching the software and company evolve into what they are now has been interesting. They are always thinking forward and seem to have ironed out any of the problems from the past. I’m excited to have my new company using the software. It has definitely improved our performance overall!

Cons

Sorry, I can’t think of one to list right now.

AC
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Amy C.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Organization

Reviewed 5 years ago

It has been very helpful in having our business grow and whenever I had a problem, I received an answer right away, so great customer service.

Pros

It helps to keep our files organized and easy to maintain. Keeping track of appointments and our homeowner's is crucial in this business.

Cons

There are a couple things that I would add, such as a supplier drop down box like the installer one. Also more options regarding quantity amounts such as cartons, etc in the library.

PN
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Peter N.

Construction, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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New User

Reviewed 2 years ago

Still a new user. Not implemented as of yet (scheduled for June 1). Designing templates at this time and assigning job roles

Pros

Library, template design, communications, reduction of Paperwork

Cons

Cost of the product. Acculynx is almost double the cost of competing products. The margin is even wider when you add additional services.

Vendor response

Hi Peter - Thanks for sharing your feedback! We're glad that things like our template library and digital document storage have helped you better run your roofing business!

AM
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Adrean M.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ease of Use

Reviewed 5 years ago

My overall experience is awesome. Acculynx keeps all of my colleagues on the same page.

Pros

I really appreciate how easy this software is to use. The desktop version provides me with daily notifactions on all of my jobs and is synced to my e-mail. I equally appreciate the mobile field app.

Cons

I sometimes have trouble uploading photos via the mobile app. If i had to choose something that bothered me about this app it would be that feature.

CM
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Coby M.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ACCULYNX IS AMAZING!!!!!!!!

Reviewed 5 years ago
Pros

Acculynx is soooo easy to use! Most user friendly program out there!!! I use it daily and LOVE IT. Also, their customer support is INCREDIBLE. I was just on the phone with [SENSITIVE CONTENT HIDDEN] over in Support, and she was phenomenal! Knew exactly what my issue was and within 5 minutes had me back up and running again!

Cons

Doesn't apply! Theres nothing I can think of that I don't like about Acculynx!

HD
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Helen D.

Construction, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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We love acculynx!

Reviewed a year ago

It is good and helpful. Allows us to keep track of important dates.

Pros

I like the notes and dashboard. Very easy layout and functional use. Easy to navigate.

Cons

Some features that could be added to improve the design is a draft mode that automatically saves for notes. Occasionally when you are typing a note and try to see another profile, when you return all your typing you did is gone. It would be SO helpful if this was an option eventually. Also, the design of not being able to edit or delete notes and the fact if you are a sister-company who was multiple companies tied in with one, the layout is the same. I wish there was an option to customize different layouts to realize when you switch, there have ben so many times when I will add a profile and it's in the wrong side. I also wish you could unmark dead leads, and also be able to transfer profiles

CS
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Chris S.

Construction, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Acculynx

Reviewed 4 years ago

It has been a pretty good transition from our old software but a much more expensive one and we are looking at something a little less expensive so it benefits our companies bottom line.

Pros

I like the ease of use and all the functions.

Cons

I don't like that everything involved has a price tag on it. It should be one price for all the features. I also don't like the price in general it is too high.

Vendor response

Hi Chris - Thanks for leaving a review of AccuLynx! We hear your concerns regarding pricing and we're passing your feedback onto our product team. With AccuLynx, our pricing is structured so that you're never stuck paying for features that you don't use. We strive to provide our customers with everything they need at a reasonable price. Thanks again!

BJ
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Becca J.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Couldn't work without it!

Reviewed 5 years ago

I really couldn't handle the amount of leads we have without Acculynx. I can't imagine not having it for our company!

Pros

The ability to organize our leads, prospects, orders, documents, and photos and so on. There's been so many amazing updates and improvements since I started using this in 2012!

Cons

The only con I can think of would be downloading the photos can be a run around to email to myself etc. Might just be something on my side though.

EH
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Emilio H.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New Gen Roofing Review

Reviewed 4 years ago

My internal organization has overall improved. Overall very satisfied with Acculynx

Pros

Overall the CRM model is what we enjoy most about this software. We can store our clients in the system with all supporting docs.

Cons

I'm always on the field using an android phone. The camera phone features could be greatly improved. For example, I cannot zoom in or out or adjust the brightness

Vendor response

Hi Emilio! We're glad you've enjoyed using AccuLynx! Thanks for making a note about the android app and photo taking capabilities -- we'll be sure to address this with our product team. We're continuously upgrading and adapting AccuLynx to better fit our customers needs, and we appreciate the feedback. Thanks again!

RC
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Robert C.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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AccuLynx User Experience

Reviewed 4 years ago

Customer tech support is ok, software can be great , but needs more simplicity and addon's should be part of the software. I'm looking into other products .

Pros

GUI had a nice theme to it. some of the reports are very useful , but needs to be more user friendly.

Cons

Software runs slow, in order to get the full capabilities of the software you need to pay for addon's These items like payment processing , digital contracts should be included for the price of the monthly service charge. The Quick book add on is expensive. Most companies provide this feature for free. Want to use the Mobile app? their are some features that you will need to pay for as addons too. You have to click all over the place to get things done. Not simple.

rs
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robert s.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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great...

Reviewed 4 years ago
Pros

easy, great job of staying ahead of tech...

Cons

please install a back or undo button, when creating estimate inadvertent deleting, you have to start all over with a new estimate...

Vendor response

Hi Robert! We're glad you've enjoyed using AccuLynx! Thanks for making a note about an "undo" button -- we'll be sure to address this with our product team. We're continuously upgrading and adapting AccuLynx to better fit our customers needs, and we appreciate the feedback. Thanks again!

JM
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Jay M.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use

Reviewed 4 years ago
Pros

It is easy to track multiple jobs at a time.

Cons

The software is pricey. The add on features such as Report Plus and QBO integration should not be an additional expense in my opinion.

Vendor response

Hi Jay - Thanks for leaving a review of AccuLynx! We're glad you're able to use our software for job tracking. We hear your concerns over price and are sharing this with our product team. As the #1 roofing software, we strive to provide a premium product at an affordable cost. Thanks again!

JR
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James R.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thanks, AccuLynx

Reviewed 2 years ago

They set out to serve the roofing industry and the product does that.

Pros

The consistency across the board for messaging, documentation, integration and job progress.

Cons

A bit inflexible; requires a number of costly personalization upgrades.

Vendor response

Hi James - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of our tools and integrations. We appreciate you being an AccuLynx customer!

HP
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Hannah P.

Construction, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Office and field user

Reviewed 5 years ago

Overall Acculynx has been a huge asset to our company. This program has definitely help our team stay in communication with each other and our customers.

Pros

Easy to use. Great to keep communication between office staff and field team. You can access all info fast and in one system (photos, permits, claim numbers, sales members assigned, notes, contact info)

Cons

Estimate system is a little difficult to convert.

Vendor response

Hi Hannah, Thank you for your review of AccuLynx. Please reach out to support any time you have a question or concern and they can help you with any issues you may have. I'm glad to hear AccuLynx has been an asset for your company!

CB
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Chase B.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Full time user review

Reviewed 3 years ago

Great and has improved overtime but app and phone need to be fully functional

Pros

It is designed purely for roofing and the exact work we do.

Cons

The app integration or lack thereof . Full functionality of the computer would be amazing

Vendor response

Hi Chase - We're glad that our software has helped your current workflows! We also hear your feedback regarding the Field App. We're passing this onto our product team, and we do have some exciting product updates coming soon.

BC
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Brent C.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best thing since sliced bread

Reviewed 5 years ago

We use this system daily to coordinate out day to day operations within the company for email, materials and labor and even calendar scheduling.

Pros

Allows our company to schedule multiple trades and keep our customer information base up to date. Great communication tool and storage for pictures and video.

Cons

There is almost too much information to utilize, sometimes you wonder if your missing out on all the features it has to offer.