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Houzz Pro Logo

Business management software for contractors and architects

Houzz Pro Reviews - Page 2

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999 reviews

ER
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Eric R.

Construction, 1-10 employees

Used daily for less than 6 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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BEWARE OF THIS COMPANY

Reviewed 3 months ago

I am leaving this review because I would like to help ALL potential businesses from wasting their money and their time into Houzz Pro. I am a business owner of (3) different businesses: real estate investment company, remodeling and moving company. I signed up with Houzz Pro about 6 months ago for my remodeling company to have a better and more efficient estimates and bid system for my company. I will say that part only Houzz has a decent system in place. I found out while talking to them, they also did marketing for business as well. It sounded very good on the phone with the package they had to offer, and I decided to go with it, along with their software program for contractors. So, I spent some time setting up my profile and loading pictures of projects with some small descriptions on it, so protentional clients could see the work we do. I attached our website to these pages as well, which is very well layout website with tons of pictures of projects we have done as well. Now comes the problems with Houzz. With talking with other contractors and talking to people at network meetings about the new program/subscription (Almost $5,000 for the year) I had with Houzz and how I was not happy with any of the customers that came through, to where they were NEVER responding to emails, calls or messages through Houzz or any other ways either. From all the people I talked to about this, that used Houzz had similar and other issues as well, on way they were not happy with at all with Houzz. When finally doing a deep dive into Houzz throughout the internet, I started finding a ton of negative feedback with all the same issues. Houzz has a 1.03-star average on BBB with 500+ complaints in the last 3 years alone. They have a 2.5-star average on site jabber. There Reddit complaints are through the roof. The list goes on and on with reason why not to sign the contract with this company and the reviews and complaints on the internet are very accurate. I hope if other people/business read this, they do their research before giving any money or signing anything with this company.

Pros

-Software for bids is easy to use -Gives a nice detailed lay-out for customers to understand

Cons

-Poor value for the money spent. -Most leads never respond via phone, text messages, app messages, thru app calls, emails or any other way. -Account managers phones when call are ALWAYS busy. -Some of the rudest staff when you ask for help on constituent issues with Houzz. -They tell you things you want to hear (such as having pricing for all materials that i use list) I asked very detailed questions about what i was looking for and many parts were not true

TD
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Trevor D.

Construction, self-employed

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Houzz Pro Works for Small Remodeling Businesses

Reviewed 4 months ago

Overall positive. The ability to run essentially the entire administrative side of the business from one portal is fantastic. Marketing, Lead Gen, Website creation on the front end and creating estimates from takeoffs, getting signatures for projects, and collect payments all in one space is amazing. The only reason we have decided to move away from the platform is a shift in business direction that doesn't require us to be as customer-facing any more.

Pros

Comprehensive set of features can work for most small businesses of varying focus within the building industry

Cons

Tools lacked the depth to be top-tier options in the space. While the breadth of the tools is great, being able to do more with each individual tool would be welcome.