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Service Proz
All in one Solution for the Service Industry
Service Proz Features
Features Summary
Functionality
4.6
/5
11
Total features
32
6 categories
Service Proz features
Common features of Plumbing software
Screenshots
Contenders comparison
Functionality
4.6
/5
11
Price starts from
50
/user
Per month
Total Features
32
Unique features
Mobile Payments
Service History
Payment Processing
Contact Database
Functionality
4.3
/5
2.7K
Price starts from
No pricing info
Total Features
159
Features in Common
18
Unique features
Web-based Deployment
Sales Approval
Incident Management
Client Tracking
Functionality
4.2
/5
1.6K
Price starts from
499
Per month
Total Features
146
Features in Common
23
Unique features
Percent-Complete Tracking
Budget Management
Invoice Management
Risk Management
Common Service Proz comparisons
Reviewers who mentioned features said:
Natalie C.
Construction, 51-200 employees
Used daily for 6-12 months
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The team have made the complicated transition from paper to paperless as easy as possible. They were readily available for training and questions with fast and knowledgeable communication. They have made this transition prompt and effective with zero down time. It's so difficult to find consistently reliable people and [SENSITIVE CONTENT HIDDEN] and his team have been nothing but that. This isn't a company where once you sign up you never hear from them again - there is continuous training and support that has made this a successful transition at every level for our entire company of 100 employees. I would 100% recommend ServiceProz.
ServiceProz has completely revolutionized our business. We now have oversight at any moment on all of our locations, we can pull up a job and its history instantly, and it allows us to see our technicians and installers work in real time. There is a single source of truth for each job - all the information, communication and logistics are in ServiceProz and I can't emphasize enough how this communication...
...continued from Pros: As for operations, since the jobs are in real time and we are able to see the schedule on each desk, we have answers immediately for our customers for availability or where our technicians are at a given point in time. Our installers and field supervisors upload photos to the work orders so that the scheduling department and sales team can see what is going on and that is priceless. The main obstacle is with our field people and that is with getting cell service. We are moving cell companies to try and offset this challenge.
Tom R.
Construction, 11-50 employees
Used daily for 2+ years
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Service Proz allows a forum call with current user at least 3 times a month which allows me to see how others use the program! The Service Proz team then goes to work to make any changes that can make the program better. Awesome tool for Service Proz users to engage in!
Saves my company alot of money every day with one piece flow. Service Proz allows my company to grow without adding employees with all the features it offers. Communication between different departments from the lead to the completion of job is visible in Service Proz! My company does not use texting or email outside of Service Proz which has completely eliminated, the "blame game" between sales, scheduling, purchasing, AR and AP!!
Service Proz can not replace your current way of doing business 100% due to the uniqueness of all businesses. My emotional ties to the old way of running my business were strong. I wrote all my own Excell programs and felt that was the only way! Change is hard, however, once I embarked down the Service Proz way with there team it was obvious my company over time would be in a much better place.
Alyx M.
Construction, 51-200 employees
Used daily for 2+ years
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I love that we are so close with the creator and are able to make adjustments to fit our company. The software has enabled us to efficiently organize our customers and serve them in the best way possible. The feature to upload pictures and notes specific to the job while on site from a mobile device has saved us multiple times from angry customers.
I love that it is so easy to talk to the creator about changing things however, when changing things it can kind of create bumps in the road.
David G.
Consumer Services, 11-50 employees
Used daily for 2+ years
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After numerous attempts with other software, this is absolutely the program for us! To start with the ease of use, anyone can operate in Service Proz. Also having the capability to access and manage multiple technicians in multiple cities, along with office personnel. Service Prozs gives us the ability to track everything from who, and exactly when a service request has been placed, dispatched, acknowledged, mapping, through completion, to finalizing. We are able to monitor and manage in real-time every facet of our industry.
We operate a 24-hour service company, I have on one occasion while working late on a holiday weekend, experienced a system software update which was breif but inconvient.
Roc W.
Construction, 1-10 employees
Used daily for 2+ years
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Its been amazing
It completely changed my life. It allowed me as a small business owner the same advantages that I knew when working for large companies. It got me organized and streamlined so I could better help my customers. Customer service rep and his team are amazing and you can’t beat the value.
Nothing!..Every question answered and every issue dealt with quickly and professionally.
PAIGE B.
Construction, 51-200 employees
Used daily for 2+ years
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iv'e been working with service proz for 5 years now and it only get better and better. They are willing to Try and improve the system and obviously have been doing a great job at doing so.
everyone can see what's scheduled / you have the ability to change who can add notes/ schedule/ It's easy to navigate.
i don't care for the deleting process, for example having to delete a duplicate work order. i also wish there was a way to make the original work order into the new homeowners information so we had every piece of info for when our service department goes out they can see the install and start up pictures.
jason L.
Construction, 1-10 employees
Used daily for 2+ years
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Easy to use mobile APP. I run my business mostly mobile on the road. Being in constant contact with my data is a great feature. I can take a service call and dispatch the work order to a tech anywhere. My techs can see the work order on their phone and know exactly where to go and what to do to get the job done. Great Product!
Personally everything i have asked this software to do it has done for me! Nothing negative !
Wendy R.
Building Materials, 11-50 employees
Used daily for 1-2 years
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This software has greatly helped our company by providing us with real time job pictures and notes. This benefits us for liability issues as well as viewing job site problems by the office and sales staff. The visibility to see which job techs are working on in the their schedule without bothering them with a phone call is a scheduling benefit as well.
The ability to see pictures and notes from the field in real time is great advantage to our company.
Some of the data entry is redundant but this is may be due to how our company is choosing to use the software.
BJ H.
Construction, 51-200 employees
Used daily for 2+ years
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Exceptional customer service, responsive to concerns and requested modifications
Photo history, mobile and desktop friendly. Personal
It does not have the ability to upload video to the file
JOnathan M.
Construction, 11-50 employees
Used daily for 2+ years
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clear visible schedule for all in the company to see
ease of use, customizable, accessible anywhere
most problems that we were having have been corrected
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