TopBuilder Pricing, Features, Reviews & Comparison of Alternatives

TopBuilder

CRM, sales and marketing for contractors and home builders

5.0/5 (14 reviews)

TopBuilder overview

What is TopBuilder?

TopBuilder is a cloud-based sales, CRM (customer relationship management), and marketing software for contractors and home builders. The platform offers a range of features including email marketing management, lead capture, bid management, document generation, quoting, and more. Speciality and general contractors can use TopBuilder to manage their clients, generate custom quotes, track and allocate resources, and store documents. Home builders can benefit from TopBuilders marketing, lead capture, and newsletter management tools to connect with more prospects and enhance sales.

The built-in CRM within TopBuilder allows businesses to capture leads, organize contact information, communicate with clients, and access this data from anywhere. Businesses can create custom email marketing campaigns and track campaign performance in real time. TopBuilder also offers integration with a range of third party platforms including Spectrum, Sage, Microsoft Word, Zillow, alasRTX, and more, as well as email platforms such as Outlook and Gmail, in order to seamlessly sync data across systems.
www.topbuildersolutions.com

Pricing

Starting from
$35/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
TopBuilder screenshot: TopBuilder CRM dashboardTopBuilder screenshot: TopBuilder email marketing campaignsTopBuilder screenshot: TopBuilder agenda managementTopBuilder screenshot: TopBuilder jobs calendarTopBuilder screenshot: TopBuilder quote generation

TopBuilder user reviews

Excellent
14

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.6
  4.9
Keith Alexander

TopBuilder has made it incredibly easy to manage our customer relationships!

Used daily for 2+ years
Reviewed 2020-09-22
Review Source: Capterra

Our overall experience with TopBuilder has been very valuable. We went from spreadsheets and not managing customer relationships as effectively as we could have been. Since implementation, we've closed more business and conducted more follow up than we ever could have without TopBuilder.

Pros
I love the ability to add my own key performance indicators and additional user defined fields that allow me to track specific information about our customers. Additionally, I can live in TopBuilder all day in my role and not have to stray too far with different applications.

Cons
I feel that the email marketing could be implemented differently allowing for more block editing and customization. Right now, I feel like it is just a basic program, but doesn't integrate as much between outside APIs.

Response from TopBuilder Solutions


Keith, thank you for your feedback. TopBuilder 2.0 was released earlier this year to improve core features and functionality of our CRM platform. One of the remaining tasks is improving our email editor tools. A "What's New" notice will be posted as soon as it is released.

Also, your Account Manager will contact you to discuss your outside API needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jake Vieke

TopBuilder for Subcontractors

Used daily for 2+ years
Reviewed 2020-09-08
Review Source: Capterra

We primarily use TopBuilder to track our bids. We are a subcontractor with a short duration on projects therefore we bid a large number of projects. Tracking these is a key component to our success and TopBuilder helps us do that.

Pros
The integration with Spectrum accounting software and the construction oriented bid tracking. Construction is such a unique industry when it comes to bid tracking that it is great having a tool custom built for this industry. Many of the other options on the market take a lot of tweaking to get the same functionality and even then do not have all that TopBuilder offers.

Cons
Some of the reporting functionality I find unhelpful for our particular business. Some of the integration with Spectrum seems to be one direction only and some of the information that I feel TopBuilder should be retrieving is not being done. For this reason, the integration with Spectrum is primarily pre-contract only.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Allison Bradley

TopBuilder is awesome!

Used weekly for less than 6 months
Reviewed 2020-09-22
Review Source: Capterra

Pros
The features that are most impactful for my job are the "Monthyly Revenue Projections" and "Manage Leads and Accounts"

Cons
There are many fields within a project, that it can be hard to track what has already been input.

Response from TopBuilder Solutions


Allison, thank you for your feedback.

TopBuilder's CRM is designed to be super user-friendly while offering robust tracking. For new users, it can require a bit of time to become familiar with which fields are important to complete. If you still find challenges, don't hesitate to participate in one of our Intermediate Training sessions offered weekly online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Edsel Yera

Top Builder Review for SR Homes

Used daily for 2+ years
Reviewed 2020-09-23
Review Source: Capterra

Tracking leads, capturing leads, and managing system is very easy. Launcing and intergration with our site was very easy.

Pros
System is pretty user freindly once you are tained on the software. Setting up communities and users is very easy.

Cons
I woudl like more flexibility in pulling custome reports. Integration with things like NterNow is not offered which is something other systems provide.

Response from TopBuilder Solutions


Edsel, thank you for your feedback. Your Account Manager will be contacting you to better understand your custom reporting needs and determine how to best deliver what you are trying to achieve. Also, thank you for the integration recommendation, which has been forwarded to our development team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lorraine Stevens

Bid Tracking with TopBuilder

Used daily for 2+ years
Reviewed 2020-08-27
Review Source: Capterra

Pros
The intuitive nature of the product made it easy to switch from our legacy software to TopBuilder. Our users were up and running with a minimum of configuration needed from our team.

Cons
Not being able to add a non-user to the software to assign bids. Most of our data entry is handled by Project Coordinators but we need to assign the bid to an Estimator or Project Manager for reporting. The Estimator or Project Manager , in most cases, will never sign into TopBuilder. With the current user structure we still need to create a paid logon for the user.

Response from TopBuilder Solutions


Lorraine, thank you for your review..

Working closely with our clients is both rewarding and enlightening. These relationships are how we are able to stay connected and continue to innovate our technology.

TopBuilder did recently add a new level of user to address employees who need limited access to information in the CRM. Your Account Manager will contact you immediately with more information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TopBuilder pricing

Starting from
$35/month
Pricing options
Subscription
View Pricing Plans

TopBuilder software is available across three pricing tiers based on features:
Essentials: $35/user/month
Professional: $50/user/month
Enterprise: $90/user/month

TopBuilder features

API
Bid Management
Customizable Templates
Document Management
Document Storage
Subcontractor Management
Third Party Integration

Activity Dashboard (62 other apps)
Activity Tracking (54 other apps)
Automatic Notifications (46 other apps)
Change Order Management (52 other apps)
Collaboration Tools (66 other apps)
Data Import/Export (57 other apps)
Estimating (70 other apps)
Job Costing (52 other apps)
Project Estimating (47 other apps)
Project Management (83 other apps)
Project Tracking (58 other apps)
Projections (123 other apps)
Reporting & Statistics (55 other apps)

Additional information for TopBuilder

Key features of TopBuilder

  • Agent Management
  • Alerts / Notifications
  • Budget Tracking/Job Costing
  • Buyer Management
  • CRM
  • Calendar/Reminder System
  • Change Orders
  • Client Database
  • Client Tracking
  • Client/Property Matching
  • Commercial
  • Contractor Database
  • Contractors
  • Cost Database
  • Customer Management
  • Electronic Signature Capture
  • Email Marketing
  • Follow-Up Tracking
  • Historical Database
  • Incident Reporting
  • Interaction Tracking
  • List Management
  • Marketing Integration
  • Property Alerts
  • Proposal Generator
  • Qualification Tracking
  • Quotes / Estimates
  • Quotes/Estimates
  • Quotes/Proposals
  • RFI & Submittals
  • Reporting/Analytics
  • Residential
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reporting
  • Segmentation
  • Team Management
  • Transaction Management
  • User Access Controls
  • Warranty / Service Management
  • Warranty Tracking
  • Workflow Management
View All Features