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Sign In Scheduling vs Waitwhile Comparison

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Overview

Category Leaders

Sign In Scheduling is the most feature-rich, accessible, and secure appointment scheduling tool that can fit any organization’s needs.

Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

460

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

779

5

4

3

2

1

561

189

21

5

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

61

5

4

3

2

1

46

10

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Easy to use, user friendly interface and my clients enjoy the convenience of it. Also, I LOVE that it alerts my clients of upcoming appointments, which makes my life easier.
But, even better than all of that, the customer service and developer team is just plain amazing. That's what really 'sealed the deal' and won my loyalty.
I am especially happy with the booking form that can be embeded on our site and works great. Email notifications, calendar integration and Polish translation are awesome as well.

Pros

We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals.
SENSITIVE CONTENT] is AWESOME. She has been a huge help in setting up our processes and workflow.
The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful.

Cons

When you have a problem it's all addressed via email and the last problem I had wound up with endless back and forth emails over the course of an entire week.
As a new software its need to pay attention at the begging of use after that it will wave by itself.
Not found anything i didnt like about it yet. Not a con as such but too bad that google doesnt use 10to8 as their booking system on "my business page.

Cons

It sometimes doesn't upload the info as quickly or the name will get "lost" somewhere.
Then if you miss a number, you have to erase the whole thing if the guests have already left or moved.
The software has a hard time feeding off each other, for example my computer does not link up to the tablets we use at times.
  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features112
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Electronic Payments
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • For Restaurants
  • For Salons and Spas
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Historical Reporting
  • In-Patient Management
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Meeting Management
  • Messaging/Shift Dispatching
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Out-Patient Management
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Location Tracking
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Predictive Analytics
  • Prioritization
  • Progress Tracking
  • Public Waitlist
  • Queue Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Scheduling
  • Self Check-In/Check-Out
  • Self Service Portal
  • Shift Scheduling
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Third-Party Integrations
  • Time Zone Tracking
  • Video Chat
  • Video Conferencing
  • Visitor Tracking
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Total features60
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Electronic Payments
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • For Restaurants
  • For Salons and Spas
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Historical Reporting
  • In-Patient Management
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Meeting Management
  • Messaging/Shift Dispatching
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Scheduling
  • Out-Patient Management
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Location Tracking
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Predictive Analytics
  • Prioritization
  • Progress Tracking
  • Public Waitlist
  • Queue Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Scheduling
  • Self Check-In/Check-Out
  • Self Service Portal
  • Shift Scheduling
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Third-Party Integrations
  • Time Zone Tracking
  • Video Chat
  • Video Conferencing
  • Visitor Tracking
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration

Integrations

  • Total integrations27
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

MP
AvatarImg

Michael P.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Waitwhile logo

Waitwhile

Transformed my Business!

Reviewed 6 years ago
Pros

I like the ability for anyone to sign into my waitlist from anywhere. And everything changes in real time and updates automatically

Cons

Sometimes settings can get thrown off with a system update and some of my Automatic preferences have changed I feel like.

BS
AvatarImg

Brett S.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waitwhile logo

Waitwhile

Great combo for scheduling and waitlisting

Reviewed 3 years ago

Our business would suffer greatly without the software it does almost everything we need it to do.

Pros

The scheduling and reminder texts. The view and back end use.

Cons

Sometimes searching for future appointments is a little more difficult than I’d like

Vendor response

Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything.

NM
AvatarImg

Noelle M.

Events Services, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Waitwhile logo

Waitwhile

Extremely Useful Guest Managing Service

Reviewed 5 years ago

Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now.

Pros

Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours.

Cons

There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app.

RC
AvatarImg

Ryan C.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Waitwhile logo

Waitwhile

Since we integrated Waitwhile into our operation, it has streamlined our waitlist process ten-fold.

Reviewed 6 years ago
Pros

Our establishment is extremely high volume. At times, we've had over 100 guests walk in to our establishment in less than a 30 minute timeframe. Waitwhile has allowed us to control the inflow of guests extremely efficiently. The level of communication that it allows us to have with our guests at the click of a button on the tablet is second to none. The analytical features are great for scheduling purposes as well. It has honestly changed the dynamic of our operation as a whole and I would highly recommend it to any establishment that finds itself in need of a waitlist application.

Cons

I really don't have anything negative to say about Waitwhile. The only thing that we every found to be an inconvenience with the application was the reaching of our maximum allotted guests to put on a wait in a months time. We were just testing the system out though. After this, we immediately increased the number of guests that we could put on our waitlist per month. We've had no issues since.

TC
AvatarImg

Toni C.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waitwhile logo

Waitwhile

Helpful!

Reviewed 3 years ago

I no longer have to try to remember who wants a sooner appt with me!

Pros

I’m a sole proprietor and keeping up with clients who wanted to be notified of a cancellation was just too much for my brain to handle! I love that my clients can sign themselves up for my wait list and that I can notify one or more people of a cancellation and fill my schedule!

Cons

I haven’t found any negatives to this software

Vendor response

Thanks a lot for your positive review, Toni! We really appreciate you taking the time to share you Waitwhile experience. It's great to hear that you find our product helpful!

BG
AvatarImg

Brittany G.

Medical Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Waitwhile logo

Waitwhile

Easy to use & customize!

Reviewed 5 years ago

Wait while has allowed us to go digital in our queue system and more efficient in our systems.

Pros

We love the ability to adapt the software to our needs and customize almost all aspects of it.

Cons

I wish the analytics were a bit more detailed.

DF
AvatarImg

Dawn F.

Veterinary, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waitwhile logo

Waitwhile

Works Fantastic

Reviewed 6 years ago

easy check in process, good client feed back

Pros

This is very easy to follow, I can check and see what patients have checked in on line, I can see how long each patient has been waiting to see a doctor.

Cons

The software has a hard time feeding off each other, for example my computer does not link up to the tablets we use at times

SW
AvatarImg

Sofia W.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Waitwhile logo

Waitwhile

Great value for the amount of business we do at our venue.

Reviewed 6 years ago

It steam lines customer data and has a nice appearance/feature to the business.

Pros

I like that you can mold your wait list with features that pertain to your business. We run a billiards club and need different features than that of a restaurant.

Cons

Entering in data like a phone number could be faster. The system seems to stall/hiccup and we have to make sure we enter the number in slowly or it won't enter/type it in. Then if you miss a number, you have to erase the whole thing if the guests have already left or moved.

MM
AvatarImg

Melissa M.

Nonprofit Organization Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waitwhile logo

Waitwhile

Nonprofit Food Pantry Curbside Success

Reviewed 3 years ago

Waitwhile is allowing our Food Pantry to open our doors after being closed to the public for over a year. When COVID started we could not risk the public coming inside, so we implemented a drive-through process. The drive-through process has worked well except for the fact that we are missing the personal relationships that we developed between our volunteers and the neighbors we serve. Waitwhile will offer those neighbors that have health issues or may not feel comfortable coming inside just yet the opportunity to book a curbside service. THANK YOU WAITWHILE!

Pros

Allowing the options for booking only and self check-in methods.

Cons

I would like to see another tiered option between the FREE and paid service to allow those with a small budget the use of additional features.

EH
AvatarImg

Elizabeth H.

Restaurants, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Waitwhile logo

Waitwhile

use for small restaurant

Reviewed 5 years ago
Pros

It does what we were looking for (guests can check themselves in)

Cons

it sometimes doesn't upload the info as quickly or the name will get "lost" somewhere

Nk
AvatarImg

Nick k.

Food & Beverages, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waitwhile logo

Waitwhile

Great Team

Reviewed 5 years ago

Did an excellent job meeting our needs, would absolutely use again.

Pros

Ease of use, high value to cost proposition as it relates to number of guests served.

Cons

Clunky UI for actual industrial use ie hosts in restraunts and bars. Easily fixed by consulting users

TE
AvatarImg

Tom E.

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Waitwhile logo

Waitwhile

This easy to use app led to a successful event!

Reviewed 7 years ago
Pros

We used this app to coordinate over 700 people moving through a line during the course of a three hour event. Overall, Waitwhile improved the experience for guests and our team alike and made it possible for families to enjoy other activities instead of wasting their time waiting in a long line. The Waitwhile app was very user-friendly and easy to use, customer support was professional and responsive,...

Cons

Unfortunately, we ran into a few bugs in the software that we had to adjust our process to work around. The Waitwhile customer service team was quick to respond to us and help the best they could as we sought to make the most of this software. Additionally, the app`s feature of moving guests placement in line after they have been added did not end up working for our purposes, as text message notifications of what place guests were in line did not change based on how we shifted them in line. However, this was a minor issue and did not hinder us from having a successful event.

AO
AvatarImg

Alanna O.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Waitwhile logo

Waitwhile

Helped when I needed it most

Reviewed 3 years ago
Pros

When I needed to worry about social distancing in the middle of the Covid-19 pandemic, this software allowed me to keep my clients safe and still keep my busy office flowing. They all loved the ease of checking in and receiving a text when it was their turn.

Cons

I struggled a bit on the back side of the set up options, to get the software to operate exactly the way I wanted to. But I will say, that customer service was very helpful when I wasn't able to figure out customization on my own.

Vendor response

Thank you, Alanna! We really appreciate you sharing your Waitwhile experience. We're super happy to hear that you found both the product and our customer success team helpful.

BF
AvatarImg

Brian F.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Waitwhile logo

Waitwhile

Using waitwhile has brought my business to a modern more efficient method of first come first serve.

Reviewed 6 years ago
Pros

Customizable and user friendly. Emails are responded to quickly with resolutions. They work with you to help you understand how to get the most for the product.

Cons

Slow at times, could be a wifi issue i realize and not the website. Still in the building phase of the service.

ES
AvatarImg

Eliot S.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waitwhile logo

Waitwhile

Brilliant service and exactly what we've needed. I recommend it highly!

Reviewed 7 years ago

Improved business efficiency, freed up staff resources, improved the customer experience, data gathering and marketing.

Pros

Before Waitwhile our customer lines were a mess but just after a few days with Waitwhile we were already noticing a huge improvement. Our clients love to be able to follow their current wait directly from their phone which allows them to do something more productive while they're waiting. Once it's their turn they get an automatic notification to return! What's more, they can even text us back with status changes so we don't have to hunt our clients down. We also get a ton of analytics and reports about how our line operation is doing, and we can use the customer data for marketing purposes. I could not recommend Waitwhile more!

Cons

I am missing a resource planning view to organize my different resources in a visual way, however the user experience is still fantastic.

vt
AvatarImg

victoire t.

Motion Pictures and Film, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Waitwhile logo

Waitwhile

Very efficient booking system for a festival

Reviewed 5 years ago
Pros

We used Waitwhile for twio months in the frame of the VR Arles Festival 2019. We welcomed dozens of visitors and each of them registered for one of the 18 immersive experiences we showcased. We used a rotative screen to indicate tjhe waiting time in the festival's patio. The system proved to be very efficient and easy to use for our staff. Waitwhile's customer service has been very helpful before during and after our event ended.

Cons

Everything worked perfectly. The only additional tool we would need in the future is the ability to automatically combine and analyse datas from different waitlists.

AvatarImg
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Emilie G.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Waitwhile logo

Waitwhile

I used Waitwhile to manage the waitlists for sold out shows at a medium sized venue.

Reviewed 6 years ago
Pros

The UI of the software is clean and easy to understand. It was easy to quickly explain its usage to new team members. The software operates quickly and efficiently - I had no major troubles with it while using it. Within the context of a sold out concert, patrons will usually wait in line at the box office for more tickets to be released. Having a tool that texts them when spots open up allows them to leave the venue without losing their spot in line - this is very helpful in maintaining positive relationships with venue customers. Waitwhiles customer service team also has an amazing response time - I emailed with a question during a concert one night, and got a response in less than 5 minutes!

Cons

The only specific feature that I'm not a fan of is the check mark button that, when clicked, dismisses a patron from the wait list (ie: marks them as having gotten into the event). My team members intutiviely wanted to press this button to invite patrons back to the venue via text, and accidentally dismissed a couple that were on the waitlist.

PS
AvatarImg

Patricia S.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waitwhile logo

Waitwhile

Barbershop Bookings

Reviewed 3 years ago

Honestly I really love it! it saved us during the pandemic we were a walk in only shop for over 50 years. When we reopened the regulations forced us to change and the transition to appointments with waitwhile worked out pretty seamlessly .

Pros

Ease of use for customers of all ages they love it. On line support from staff for owner is great

Cons

I think it can allow for more customization for the users and Adminisrator to assist in brand building and ease of calendar use and color schemes

Vendor response

Thank you so much for sharing your Waitwhile experience, Patricia! We're so happy to hear you love the product and that it was able to help ease the difficulty of these trying times.

DH
AvatarImg

Doug H.

Photography, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Waitwhile logo

Waitwhile

Very easy and intuitive

Reviewed 3 years ago

We are a provider of Santa Claus photos in Malls and Shopping Centers. Never have wanted to incorporate a reservation system but because of COVID and the demand by our partners not to have waiting lines, the only solution was reservations. Easy to set up, customers were happy with the ability to reserve and avoid long wait times in line.

Pros

The simplicity of set up and the ease of reservations on the user end.

Cons

Software seemed to be a little slow to load at times.

LB
AvatarImg

Luis B.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Waitwhile logo

Waitwhile

Great system BUT

Reviewed 3 years ago

Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back

Pros

I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up

Cons

I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect

Vendor response

Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: hello@waitwhile.com

EP
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Esther P.

Apparel & Fashion, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Waitwhile

Consignment ease

Reviewed 3 years ago

We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals.

Pros

We use this company to ease the line for check out, for checking in sellers, and returning the sellers goods. It works great for all 3.

Cons

Not easy to use if your trying to use it over your phone. Needed help to accomplish the tasks we needed to accomplish.

Vendor response

Thank you for sharing, Esther! We're so glad to hear that our Customer Success Team was able to help you set up the tool the way you needed. We're here for you if you need anything else.

CD
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Cristina D.

Nonprofit Organization Management, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Waitwhile

Fundraising Event - Waitlist to See Santa

Reviewed 4 years ago
Pros

Waitwhile is very user friendly for both the volunteers controlling the app and the guests at our event that had never used the app before. The event went infinitely smoother thanks the updates and reminders sent through the app on their estimated wait time. The customer service and ability to customize the app set WaitWhile apart from their competitors.

Cons

That we could only send 2 automated messages and the rest had to be sent manually, but the WaitWhile team was happy to consider this change in the future.

SR
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Skyler R.

Food & Beverages, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Waitwhile

Super easy

Reviewed 5 years ago
Pros

Any person who knows how to use a smart phone can use this software no problem. Super simple and easy, just what we need in a busy restaurant.

Cons

It’s sometimes easy to enter the wrong number becaue the site wants to auto-complete.

KH
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Kay H.

Transportation/Trucking/Railroad, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Waitwhile

Nonprofit Option for tag processing

Reviewed 3 years ago

We used the product for people to get commercial tag registration during the pandemic. We were able to set up appointments and speak with the public in a timely manner.

Pros

It was effective and easy for people that have computer experience.

Cons

staff forgot to mark people done, wish it had a reminder for them after a certain amount of time.

LH
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Leigh H.

Photography, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Waitwhile

Perfect solution to virtual queuing - Fantastic product!

Reviewed 5 years ago

I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.

Pros

Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.

Cons

I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still ...