iperceptions Pricing, Features, Reviews & Comparison of Alternatives

iperceptions

A global leader in Voice of the Customer (VoC) solutions

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iperceptions overview

iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer-centric organizations. iperceptions balances expertise and technology to transform feedback into insights that allow brands to align and execute more quickly. iperceptions’ VoC platform collects and analyzes the feedback of real users in real situations across the customer lifecycle. With an experienced team that has managed 1000s of VoC programs since 1999, iperceptions offers a full range of services from survey design to deployment to analysis. iperceptions collects 100+ million feedback data-points every year across 80 countries and in 35 languages for retail, hospitality, finance, education, healthcare and automotive brands. To start doing VoC that is guided by experience, visit iperceptions.com.
www.iperceptions.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 18 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
iperceptions screenshotThe Active Research Platform by iPerceptionsiperceptions screenshotiperceptions screenshot

iperceptions reviews

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iperceptions pricing

Pricing options
Free
Subscription
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Free and Enterprise

iperceptions features

API (310 other apps)
Activity Dashboard (182 other apps)
Activity Tracking (132 other apps)
Automatic Notifications (171 other apps)
Automatic Reminders (163 other apps)
CRM Integration (118 other apps)
Calendar Management (157 other apps)
Contact Database (113 other apps)
Custom Fields (130 other apps)
Customer Database (126 other apps)
Customizable Branding (156 other apps)
Customizable Reporting (135 other apps)
Customizable Templates (135 other apps)
Data Import/Export (151 other apps)
Electronic Payments (118 other apps)
Email Integration (156 other apps)
Mobile Integration (121 other apps)
Reporting & Statistics (181 other apps)
Social Media Integration (134 other apps)
Third Party Integration (175 other apps)

Additional information for iperceptions

Key features of iperceptions

  • Desktop, Mobile and Tablet Collection
  • KPI Dashboard and Reporting
  • Unlimited Survey Collection & Analysis
  • Google Analytics Injection API
  • Industry Benchmarking
  • Comment Cards
  • Skip Logic & Branching
  • Live On-Board Training
  • Custom Surveys & Survey Embed
  • Advanced Text Mining Tools
  • Advanced Survey Intelligence
  • Industry Specific Engagement Methods
  • Business Processes Integration
  • Phone Support
View All Features

Benefits

Insights tailored to your needs
Your brand is unique, and so should be your research. With iperceptions, you can customize every aspect of your research, from survey triggers to the invitation design to asking questions the way you want to ask them. Our experts will tailor every aspect of your research to your needs and specifications.

Launch quickly
Do you have a deadline approaching? Do you need to launch your VoC project right away? iperceptions Enterprise Platform runs using a single, 'plug-and-play' script, called iperceptions' Universal Code. This means you never have to waste time coordinating with your IT department every time you want to launch a new survey, or when you want to make changes to your existing surveys.

No learning curve
iperceptions' dedicated team of digital Voice of the Customer experts are always available to help. From survey design to implementation to data analysis and everything in between. Managing continuous survey changes and their impact on survey collection and data interpretation, the iperceptions team is dedicated to saving you time and money, and ensuring you get a return on your investment.

Connect seamlessly with your marketing technologies
Our proprietary APIs seamlessly inject customers’ insights into your existing systems, giving context to your other data sets. iperceptions connects with your favorite web analytics solutions, Customer Relationship Management (CRM) solutions, customer support systems and session replay tools.

Your VoC Partner
No company becomes an industry leader without listening to their customers. That’s why industry-leading organizations leverage digital Voice of the Customer data to understand their customers. In an enterprise with multiple brands operating in different countries and languages, it can be difficult and costly to run VoC research in-house. iperceptions' team of VoC experts, dedicated to you, can manage the diverse aspects of your large scale programs.