ABM Loyalty Pricing, Features, Reviews & Comparison of Alternatives

ABM Loyalty

Cloud based loyalty program for B2B & B2C

5.0/5 (2 reviews)

ABM Loyalty overview

What is ABM Loyalty?

ABM Loyalty is a cloud-based loyalty program platform with integrated CRM suitable for a variety of B2B and B2C organizations who would like to further develop their buyer/customer relationships and stimulate repeated sales. Users are able to identify customers, reward purchases, create offers, collect customer data, compare the performance of multiple outlets, form customer groups based on consumer behavior or demographic data, and more.

ABM Loyalty enables users to implement unique loyalty programs in order to encourage users to form an attachment to the company or brand, and stimulate repeated sales from customers. In order to retain and attract new clients, organizations can create attractive offers and add an emotional component to sales while supporting the client’s interest. Offers can take personal customer preferences into account and can include bonuses which can be exchanged for unique prizes, special offers, or participation in drawings.

Through the use of loyalty cards and mobile apps, organizations can identify customers as they register or make a purchase, and collect their data. Users can collect information to determine which are the most active or passive, direct or indirect clients, as well as see which goods are purchased the most, which goods bring maximum profit, and compare performance across all outlets. ABM Loyalty enables organizations to build customer groups based on consumer behavior and demographic data in order to conduct personalized campaigns and promotions, and reward purchases, participation and activity.

ABM Loyalty provides a detailed customer history of purchases made via the site or mobile app, allowing companies to offer their clients bonuses for various actions such as registration, the purchase of specific goods, changing to a new level, birthdays, leaving feedback about an establishment or products, and more. Additional features include tools to create unique proposals and campaigns, and view detailed information regarding the demand for each product’s SKU (stock keeping unit).

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English, Russian, Ukrainian
ABM Loyalty screenshot: View sales statistics, traffic sources, and more at a glance via the dashboard ABM Loyalty for the retail chain «LOTOK»ABM Loyalty screenshot: Manage partner information and view details on sales and bonusesABM Loyalty screenshot: Get an RFM analysis to determine quantitatively which customers are the best ones ABM Loyalty screenshot: View a detailed transaction history for each merchant

ABM Loyalty reviews

Excellent
2

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  4.5
Anna Gornostal

1 We successfully use the ABM Loyalty for is a program of encouraging customers "LOTOK Family"

Used daily for 1-2 years
Reviewed 2017-11-17
Review Source: Capterra

The total number of issued bonus cards is more than 120,000 participants. Increase in the average check by 20%. Increase in the average number of positions in the check. The "LotOK" chain, in addition to the key card, provides the special keychain to the main card, which allows the entire family to accumulate additional funds on the account. Participants present their key card or keychain at the POS before each purchase and automatically accumulate points to their account. For each 1 (one) hryvnia paid in the retail chain, the Participant receives 1 (one) "OK". After the payment (cash or bank cards), the check indicates the number of accumulated "OK" in the form of an integer

Pros
1. Cloud-based CRM system for managing the program and settings of rewards. 2. The site was developed and integration was carried out with the personal cabinet of the Participant (client) of the Loyalty program www.lotok.ua 3. Participant's tool - a plastic card with bar codes EAN 13 and QR code. 4. Mobile app, wallet (iOS, Android). 5. Integration with iBox self-service terminal networks. 6. Single channel (omni channel) for correct data collection and interaction with the participants of the program. 7. Integration with the cash software.

Cons
Previously, our stores provided customers with discounts. This howled is not profitable for our retail chain. ABM Loyalty is a bonus loyalty program. It was difficult for us to adjust to the bonus program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marina Smelova

Wide possibilities for bonus/loyalty program operations

Used daily for 6-12 months
Reviewed 2018-11-01
Review Source: Capterra

Client base update (Actualization) due to mobile phone number binding. New capabilities in terms of analytics and promo campaigns

Pros
High rate of processing, campaigns and analytics adjustment

Cons
Longer order of upgrades cause longer expectation time for some crucial updates

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

ABM Loyalty pricing

Pricing options
Subscription
View Pricing Plans

Contact ABM Cloud for detailed pricing information.

ABM Loyalty features

API
Activity Dashboard
Activity Tracking
Calendar Management
Contact Database
Contact Management
Customer Database
Reminders
Reporting & Statistics
Surveys & Feedback

Automatic Notifications (223 other apps)
Custom Fields (161 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Social Media Integration (193 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for ABM Loyalty

Key features of ABM Loyalty

  • Call logging
  • Internal chat integration
  • Loyalty card system
  • Customer activity tracking
  • CRM
  • Member portal
  • No-card loyalty system
  • Calendar/reminder system
  • Rewards management
  • Loyalty management
  • Loyalty cards
  • Mobile applications
  • Customer identification
  • Performance tracking
  • Client management
  • Sales reports
  • Create offers
  • Registration
  • Data collection
  • Hotline & surveys
  • Demographic data
  • Customer groups
  • Conduct campaigns and promotions
  • Reward participation and activity
  • Bonus management
  • Purchase history bonus
  • Create proposals
  • Omnichannel management
  • Customer groups based on behavior
  • Stock keeping unit (SKU)
  • Personalized offers
  • Unique prizes
  • Statistics bonuses
  • Detailed history of purchases
  • Advertising
  • RFM analysis
  • Discount management
  • Customer loyalty program
  • Gift card system
  • Contact management
View All Features

Benefits

ABM Loyalty helps organizations build friendly relationships with buyers through tools for direct communication, behavior and preference data collection, and more.

Collect detailed consumer and demographic information about customers to create personalized campaigns and promotions to retain clients and attract new ones.

Ensure accurate identification of the customer as they make a purchase through the use of loyalty cards or native mobile apps.

Efficiently reward customers for purchases, amount spent, participation and activity using ABM Loyalty's automatic reward calculations for each SKU (stock keeping unit).

Get a detailed history of purchases made via the site and mobile app and offer bonuses for different actions such as specific goods purchase, registration, change to a new level, and more.