Most popular features of all Customer Management apps
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Accelevents's features:
Our experience with Accelevents.com was so much easier, provided the opportunity to extend the duration of our fundraiser, exceeded our financial goal, and provided such a fun experience for all of our donors that we have decided to always go forward with Accelevents.com in lieu of the events we used to host.
Pros
Turnkey process Data import Online dashboard and reporting Efficient and effective customer service Intuitive usage of the auction and raffle sites Integration with Stripe for processing credit cards Immediate collection of raffle ticket sales Effective checkout process on auction
Cons
The preliminary promotional online meeting went very quickly, and we missed a few details that were not obvious to us. Fortunately, the team supporting Accelevents.com were very responsive to online questions, and all of our questions were resolved with full satisfaction. We would like to see an enhancement to allow the ability to provide raffle items with a pre-defined number of winners greater than 1. -
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Thank you Pam! We are excited to hear that you had a greate experience!
I don't work in events services/management but the self service model of this software makes it easy for anyone to setup and manage.
Pros
Quick response from Support team, easy of use in deployment and management.
Cons
Not much integration with other apps.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Our bidders and volunteers were up and running very quickly. The reports and other downloadable data were a huge time saver.
Cons
Set up wasn't always intuitive, but the customer service chat window made getting help very easy.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
The 1st time I used it was the 1st time we put the auction online--raising 33% more funds than in previous "bid on paper" years.
Pros
Integration for payment was awesome!
Cons
Small feature that's definitely not critical -- but a nice add on.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Hi Jahnavi,
Thanks for the feedback! We're excited to hear that your event was such a success.
We actually have a feature which allows for multiple winners per item! This will be perfect for your next event. Check out this link with instructions on how to use it.
https://support.accelevents.com/tips-and-tricks/assigning-multiple-winners-for-your-silent-auction-items
Best,
Jon
It's customizable, affordable, and their team is always quick to respond to questions or issues.
Pros
Ability to customize the event, various session types, customer and tech support, video quality, intuitive UX, developed with making connections in mind
Cons
Technology always comes with a risk out of anyone's hands
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Thanks Ryan! We look forward to working with you again soon!
We increased our fundraising by approximately 20% year over year.
Pros
Also, the customer support was outstanding.
Cons
All of our data was easy to download and get to the info, but it would have been nice to have some more flexible reporting.
Rating breakdown
Time used: 1-2 years
Frequency of use: Occasionally
Likelihood to recommend
Very good, easy to chat with an associate for assistance at any given time. I would definitely use this product again!
Pros
Everything is pretty customizable to fit your needs and the parameters of your auction.
Cons
We had an event where people where having a hard time getting the URL to work, sometimes it would take refreshing the page 4-5 times to actually get to the site.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Hi Laura, thanks for the feedback! We are excited to hear that your event was a success. The reason that we do not currently offer a mobile app is that we feel that people already have too many apps and do not want to download another app for just one night of bidding. We do have some tips on how people can easily access the auction site - http://support.accelevents.com/en/articles/3210709-how-will-my-guests-know-how-to-bid
We look forward to working with you again soon!
we were able to raise money by using this software for a silent auction. It was simple to tell people about how to bid and they were excited to keep getting text messages if they were outbid.
Pros
End of auction reports were helpful for checkout without using cc processing thru Accelevents.
Cons
No real issues with any details of software.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
In my research to find the right tool, this was the best looking and best priced option. After use, I am still very happy! Seems like a little more development could happen to add features, but honestly I'll be using this product again next year for our auction event either way!
Pros
Also, the response time for the chat feature & fixing issues was very very good.
Cons
Reporting features could use some beefing up.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Hi Abby, we are releasing a bunch of new reporting features and deeper analytics over the next two weeks. Stay tuned!!
Pros
Designing the set up was easy and quick. The dashboard was easy to use and intuitive.
Cons
I wish the payment part has a camera to scan feature.
Rating breakdown
Time used: Free Trial
Frequency of use: Occasionally
Likelihood to recommend
HI Ariane, we're excited to hear that you had a great experience. Thanks for the feedback! That is something which we are planning to add once web browsers (as opposed to mobile apps) support the ability to scan a card with the camera on your phone!
This was the first time I had ever set up mobile bidding and I was anxious!
Pros
My silent auction was easy to set up, easy to customize, and it was easy for our users to navigate/bid.
Cons
The only difficulty I had was in customizing emails to be sent directly from Accelevents.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Hi Jennifer, thank you for the feedback! We are excited to hear that you had such as positive experience. Regarding the email sending tool, we are actually in the process of rebuilding that entire tool!
Overall we had a great event and got a lot of positive feedback from the participants.
Pros
The pricing is pretty well calculated - the per participant per day payment makes it much easier for us to calculate our cost per participant and makes smaller online events possible and affordable.
Cons
The platform does not have a mobile or PC app.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Hi Vanine, we are happy to hear that you had a great event! We have since added release notes for all updates to the studio and throughout the platform! I hope this helps in the future. We look forward to working with you again.
Pros
The user interface, for the most part, was very quick to learn.
Cons
There are some features that are less intuitive than we would have liked, such as the lack of ability for the moderator of a session to mute other speakers, the strict pixel requirements for photos and logos, and how the Zoom integration didn't go as smoothly as we had hoped.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Aric, thanks for sharing your feedback! We are constantly working to enhance the platform and make it even more intuitive. As for Zoom, their web SDK is very limited and not fully supported by Zoom. We have shared this with them numerous time and hope that they will enhance it in the future. In the mean time, we suggest using our built in video tools! Thanks again, Jon!
Pros
We were able to customize Accelevents options to meet our needs.
Cons
The administrative interface was a little hard to figure our at first.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Hi Barbara, thanks for sharing your feedback! We actually have several video tutorials on how to set up the admin side of thngs! Let us know when you are setting up your next event and we would be happy to send the resources your way!
Pros
Easy to include images, easy to process payments, easy to edit and update.
Cons
Now I keep getting emails from them even though I've unsubscribed.
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
The only drawback was the fact that we can’t access the bill in real time.
Pros
Easy to use, loads of features, much loved by attendees and amazing, timely, responsive customer service
Cons
Can’t get the bill till 30 days after the event so have no idea how much we have already spent! This is very unpleasant on a tight budget
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Pros
- Customer Support is fantastic - Cost is unbeatable - Easy to use for even the most novice computer user - Design of the auction website and mobile site (what end users see) is pretty, clean, and easy to navigate
Cons
Their excellent customer support has already said they are looking into changing this in future updates of the website.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
The look is clean and smooth, and the back-end interface is relatively intuitive and straight-forward.
Pros
Easy to use on both the front- and back-end; Low cost but great value; Fantastic customer service
Cons
Some limited options with customization and graphics
Rating breakdown
Time used: 1-2 years
Frequency of use: Occasionally
Likelihood to recommend
Thanks for the feedback! We are working to expand the flexibility of the page designer!
The integrated features and easy to use design suite made this both visually and financially the most appealing option on the market.
Pros
The combined ease of use with all video, payment processing, and hosting rolled into one product made the transition to an online conference easy.
Cons
The only thing that would help could be more "Info" buttons to explain the menus on the administrator side.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Love it and them.
Pros
Highly recommend. We are small nonprofit that couldn't afford the higher cost options. Also they didn't have a text to bid option. Accelevants is both functional and affordable AND they have really awesome features.
Cons
Sometimes inputting the data can be glitchy; however, their customer service reigns supreme so we have always figured it out together and fast.
Rating breakdown
Time used: 1-2 years
Frequency of use: Occasionally
Likelihood to recommend
Hi Andrea, thanks for the feedback! We are happy to hear that your event was a success. We have identified and resolved the glitch that you had while adding items! Thanks for your understanding!
Customer Service was great.
Pros
I loved I could easily share on social media to get the word out on fundraiser.
Cons
I do not have anything bad to say here! Would highly recommend this product!
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Pros
Agenda management and live chat support.
Cons
Process of registering, joining sessions, production side.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Claudia, I am disappointed to hear about your experience. Do you have a few minutes to chat so that we could learn more about where we could improve and how we can better assist you in the future?
We hit our fundraising goals in our one week auction and our bidders really liked the online and mobile Accelevents experience.
Pros
Everything went very smoothly and the whole experience was a plus, plus, plus! One real benefit to Accelevents was their 24/7 online support.
Cons
Sometimes when I was inputting text for an auction item the cursor popped back to the beginning of the paragraph. It was frustrating and slowed me down. However, when I reached out to the Accelevents team, they acknowledged the problem right away and confirmed they were working to fix it. This kind of a proactive response which takes ownership of the problem is very helpful, in my opinion.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Thanks for the feedback Staley! We are excited to hear that you had a positive experience! We are continuing to work to improve all aspects of the application and will use your feedback in that process!
We have taken our events to a virtual platform, learning that trying to duplicate in-person event may be wrong direction. So we are addressing that. Key to success is increasing attendee interaction with exhibitor/vendor- that is the #1 concern with ALL platforms.
Pros
It works for our particular environment. We are still building platform and trying to figure it out.
Cons
One spreadsheet showing all data from attendees would be great!
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
This is a wonderful platform, very well designed, and exceptional for the price.
Pros
The ease of entering my items using a csv file instead of entering each item individually and the price!
Cons
Now knowing the high level of customer service, I very well could have contacted him during my event and fixed my problem.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
