Act! Pricing Plan & Cost Guide

Act!

CRM & emarketing together as one.

3.7/5 (632 reviews)

Act! Pricing

Starting from: $15.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Act! CRM Essentials: $15 / user / month
Act! CRM Standard : $30 / user / month
Act! CRM Expert : $45 / user / month

Competitors Pricing

Currency Alliance

Starting from: 0.01/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Xüdle

Starting from: 149.00/month
Pricing model: Subscription

YesEvents

Pricing model: Subscription

TicketSpice

Starting from: 0.99
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Converve

Starting from: 2000.00
Pricing model: One Time License

Act! Pricing Reviews

Pros
  • They also have a large number of plans available, are affordable, and there are a good number of independent technicians out there that can help you with your data, and design third party add-ons too.Scott F.Read the full review
  • Really excellent technical help if you want it. We use it for monitoring our membership, probably only using a few of its features.peter M.Read the full review
  • Easy to use and easy to setup, the software is ready direct from installation and the built in reporting and functionality is fantastic.Brian W.Read the full review
Cons
  • Sometimes switching between databases causes the software to crash. It has been a problem with most versions we have used.Dawn E.Read the full review
  • We have been frustrated over the years by the number of crashes and freezes. Occasionally an import will not import correctly and the data in put into the wrong fields.Angela T.Read the full review
  • In my business my CRM is my navigator and used as a main part of my business day. The down time is ridiculous.Sherilyn R.Read the full review
78%
recommended this to a friend or a colleague

25 reviewers had the following to say about Act!'s pricing:

Ralph Rizzo

15 years ago it was great. Now it just sucks. Mobile and online is the worst ever.

Used daily for 2+ years
Reviewed 2020-10-28
Review Source: Software Advice

Higher prices every year, less flexibility, and horrible email platform , mobile, and app... I feel like they quit trying to get better and some issues like the email, they just never fixed...

Pros
It was cheap and somewhat easy back in the day

Cons
They did not grow with the times. The emailing platform really couldn't get worse. The app, and the online cloud was horrible for the 4-5 years we tried it. We suck with the desktop version and will multiple add-ons, it wasn't bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Tanya York

Over 1 year of constant problems with Act!

Reviewed 2015-03-01
Review Source: Software Advice

Pros
It's cheap. That's the only benefit. But you get no value if it does not work.

Cons
The online version is full of bugs. It just does not work. My team spends about 20% of their work day on the phone with Act!'s tech support and gets no results.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Matthew Laste

Functional but Archaic

Used daily for less than 6 months
Reviewed 2016-10-13
Review Source: Software Advice

As a small firm, we have been using ACT! for many years. This product is easy to use. Also it can be customized to fit each individuals needs. The search function in ACT is very precise. The only problem with ACT is that it's very manual and archaic. Unfortunately, I find that we waist a lot of time entering data into act. I wish ACT could parse information from resumes and other documents so that we can fulfill our data entry tasks more efficiently. If your company is one that rely's on numbers and production I would not recommend this product. If your company can operate at lower speeds then I would recommend act. It's cheap, reliable and fulfills all the basic functions an ATS should.

Pros
Price Customization

Cons
Manual entry

Rating breakdown

Ease of use
Features

Likelihood to recommend: 4/10

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Michele Rieppi

Act is a fine CRM

Used weekly for 6-12 months
Reviewed 2019-05-24
Review Source: Capterra

Pros
The price offered by Act is quite low compared to the majority of the CRM tools available in the market

Cons
Act is sometimes slow when loading pages

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Johanna Coyle

Act is very easy to use!

Used daily for 6-12 months
Reviewed 2018-03-21
Review Source: Software Advice

Definitely worth the money.

Pros
Very easy to use. Very easy to connect to outlook and gmail. I like all the features you get with Act! with one low price. Very easy to customize. If you dont want all the bells and whistles you dont have to use them. I like the fact I can have multiple databases for one low price.

Cons
Act can be slow at times but if you have enough RAM it seems to work just fine. There really isnt much I do not like about the product. I have been using it for twenty years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard Crees

Users like it but it's a support nightmare

Used occasionally for 2+ years
Reviewed 2020-08-07
Review Source: Capterra

When the application works as it should it is great but it inevitably leads to problems that rarely get resolved by the vendor. Phone support is based in India and we get the feeling they don't want to talk to us when we call. We've had support hang up the phone when they can't give a solution, I've experienced this first hand on more than 2 occasions.

Pros
It's cheap and easy to setup and then it only goes downhill from there.

Cons
The application is a technical support persons worst nightmare. This application seems to have fallen apart for the past 5 years or so. Each release we upgrade to introduces countless bugs which are never addressed by the developers. If you are at all interested in the product, I highly recommend you visit their community support forums https://community.act.com/. Pages and pages of issues that never end up being addressed. I feel like Act is trying to force all of it's users to their cloud version and the client/server side setup is now an after thought.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Randy Purney

Reviewed 2013-08-27
Review Source: Software Advice

I have been using ACT! since way back, since maybe version 6 I think, it's been so long. I've always liked the product and the low pricing made it affordable to use in my small business. Now Swiftpage bought ACT! and things have changed with ver. 16. Customers who were loyal to Sage deserved better.

Rating breakdown

Ease of use
Features
Customer support

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Emma Ingleby

Still the best value for money CRM for small-medium businesses

Reviewed 2015-01-21
Review Source: Software Advice

Pros
It's intuitive and very flexible. We were able to set it up to record elements of data that are of specific interest to us. The configuration was easy and powerful, with lots of behavioural management options, and we can control exactly what our users see. I haven't dealt directly with the publisher but through one of their resellers.

Cons
The initial software purchase is a great value, but upgrades can be expensive (50% of license cost) if you're not on a support contract.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

I know it's basic...

Used monthly for 6-12 months
Reviewed 2018-08-27
Review Source: Capterra

I try to track customers, but I could do better, I think.

Pros
There is a basic and cheap version. With this version, I can do basic actions and this is good.

Cons
But... I would have more type or search, like birthday date o other. Sometimes it takes time to record everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Alan Gale

Great Product but Lacking Support!

Used occasionally for 2+ years
Reviewed 2018-03-21
Review Source: Software Advice

Cost of getting support from Act Consultants is very expensive.

Pros
Great management tool! It keeps you on track!

Cons
Act seems to lose "sync" with Microsoft Outlook so your emails do not jump into the customers history file, and when you make a manual history note, it does not record it. Some days the history note will be there from the day before, but often not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Barry McMahan

I have been trying to use this for about 2 years

Reviewed 2015-06-08
Review Source: Software Advice

Pros
Not much. It's a memory hog and a slow product that needs constant support.

Cons
Unless you buy the Gold Support plan, there's no way can you keep this product going. Run for your life. Salesforce is actually cheaper vs the additional cost of the Support Plan and constant issues. This product has probably run its course.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Opeyemi Gbakinro

President

Used daily for less than 6 months
Reviewed 2016-10-19
Review Source: Software Advice

Act works great for us, we're an insurance agency and need to constantly stay in touch with our customers, Act has been able to meet our expectation and we are using less than 20% of what we can do with Act.

Pros
Easy to use and straight forward pricing

Cons
Need more templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Review for Act!

Used occasionally for less than 6 months
Reviewed 2018-11-25
Review Source: Capterra

Pros
-An ordinary database platform which has a solution to various sales related challenges.

Cons
It lacks practicality and customer support is horrible. Expensive when comes to value for money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Wesley Wright

Awesome integration with other apps.

Used daily for 2+ years
Reviewed 2018-05-22
Review Source: Capterra

Pros
I'm able to integrate with MS Outlook, and sync within my Ipad and Google phone. Your costumer support is awesome with it's followup and addressing and any issues I may have. Deserves more than 5 stars!

Cons
Software pricing is becoming an issue as less expensive models are out there that competes with Act. Need to consider reduction pricing for those loyal customers like myself since 2006. Needs to come up with a better less tedious way of merging contact duplicates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Volker Boelsch

Act! is not up to date anymore

Used occasionally for 2+ years
Reviewed 2018-11-19
Review Source: Capterra

Used Act! In my day-to-day work but it was apparently a stone age product in a dead-end development.

Pros
Once the user has understood the quirks about Act! it is possible to do fast work with it. With the lack of customising the cheap prize tag remains as the biggest virtue.

Cons
It is old-fashioned, thick client based, non-customisable, and it doesn't look to sleek, either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Richard Rezza

Act! Intensive CRM, Expensive

Used occasionally for 2+ years
Reviewed 2019-04-04
Review Source: Capterra

Overly thorough.

Pros
Effectively kept all information secure.

Cons
Very expensive, upgrades at an additional cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

CRM that was good but not anymore

Used daily for 2+ years
Reviewed 2018-02-20
Review Source: Capterra

Pros
We used Act! for almost 10 years and I can say the interface is user friendly and can be customized to fit the needs of a company

Cons
Act! didn't improve enough since we started using it and the cost is now too high for the features offered. You can find better for cheaper now. 3rd party integration is really painful and when we were ready to move to another CRM, it was a very complicated procedure.

Response from Swiftpage


Hi there,

Thanks for the feedback! Glad to hear you're able to make the most of the flexible customisation that Act! offers.

Sorry to hear that you've had problems with 3rd party integration - as this is a feature of Act! that we're particularly proud of.

If there's anything we can do to change your opinion, we'd love to help.

Jon,
Act! Social Media Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Richard Dietz

I am new to the software and allowing 1 year before I make our final judgment.

Used daily for less than 6 months
Reviewed 2018-05-15
Review Source: Capterra

First The compay which I purchsed it from does not wast my time with a lot of dumb questionaires. Second the Tec. people I have worked with are really great.

Pros
Ease of use. Fast learning curve. It seeems to work all the time. Reliability. The fact the there are not of Time wasting Questionaires. Reasonable Pricing

Cons
Market promotions that offer upgrades in customer support after we purchase it. It's not the cost and another thing in the promotion it was stated that if we paid an upgrade fee we would get domestic support rather than off-shore. So far the off-shore has been terriffic. What 20 something more that copy. I did not like it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Can not live with out it.

Used daily for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

Pros
Easy of use- price was right- Daily user.

Cons
Nothing not to like as a daily user I can not live without it. It is my daily to go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Todd Lammle

Good bang for your buck

Used weekly for 6-12 months
Reviewed 2018-08-30
Review Source: Capterra

I am considering upgrading, but for the meantime I am able to put my users in an online database for low cost.

Pros
The software is low cost monthly, and allows you to create a database of users and put them in groups. It's better than a spread sheet. For what you pay, it's good.

Cons
Not that great for searching, limited in scope, notes aren't that great, but it's very low cost too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason Behn

You get what you pay for.

Used daily for less than 6 months
Reviewed 2018-07-17
Review Source: Software Advice

Pros
Act! is less expensive then other similar products like salesforce. It provides some level of CRM software that may work for certain companies

Cons
The software is out dated and needs a significant refresh. Competitors cost more because they are worth more in this case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Emerson Reeves

Full Customization

Used occasionally for 2+ years
Reviewed 2018-04-16
Review Source: Software Advice

Expensive but if you can afford it, the custom software is a great business tool for dealing with customers across multiple departments within a company.

Pros
When we first started using this program, there was a rep. from Act who went around to each department and made specific profiles for each department that allowed us to see the information we use on a regular basis. The lady worked with us for over a month to get everything set up like we wanted. Now each department can access all the information in Act but the information is tailored to accounting, or warranty or reception, etc.

Cons
It took a very long time and lots of revisions to get the program set up for our needs. Thankfully the ACT rep was patient and worked with us until we had what we needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Walt Medina

ACT system is flat system and does not integrate with Web.

Used daily for 2+ years
Reviewed 2017-06-22
Review Source: Software Advice

Price is very good for small business and start ups.

Pros
Easy to use and read. I've had Act for several years but recently converted to Bullhorn because of the features and benefits they provide and they integrate with web base systems.

Cons
Does not interact with Web based systems. Also, the icons and design of the system needs to be updated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Amazing software

Used daily for 2+ years
Reviewed 2018-09-12
Review Source: Capterra

The fact that I can track all e-mails from my clients within ACT.

Pros
I have been using this software since it first came out known as Contact Software. I have been through every version so you know that I like it. The interface with Word works beautifully.

Cons
I mind the high pricing. In today's market with other competition this product should be priced better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patricia Giaquinto

ACT

Used monthly for 2+ years
Reviewed 2018-09-13
Review Source: Software Advice

Pros
It is very simple to use and everything is in the same place. I can write emails, letters, track correspondence and history.

Cons
Expensive to update. My company was not able to afford to update it every year so we have a very old version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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