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John R.
Fund-Raising, self-employed
Used weekly for 2+ years
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I use the product for individual and institutional fundraising. The ability for my clients to access the database (i.e .,having it 'cloud based) is a nice advantage.
Ease of use. (U have been an ACT! user for several years)
Change of interface. I liked the old interface better.
Laurean C.
Marketing and Advertising,
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I've been using ACT! since it came out in the 90's. I loved what Sage brought to it. Now that I have my own marketing agency, I've been struggling with the implementation for five clients. The best feature is the offline remote capabilities for clients who don't yet trust the cloud. I can still access/control their data and run their campaigns, export data and get fantastic reports! (Opportunity & Contact Reports are first rate!)
* The new "India" customer service is absolutely terrible! When I need Act! support, I literally block off 2 hours at a time so I can get something done. I'm a pretty tech savvy gal, I pity those who aren't and need help. * Customizations are a joke.... In the old ACT! we could customize all our screens, now it's very very limited. * The new Act!emarketing is terrible! Since Swiftpage conversion, our delivery has dropped significantly, our opens have plummeted. Reports are painful to use or find what you are looking for.