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Acuity Scheduling vs DrChrono Comparison

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Overview

Acuity is an online appointment scheduling software that enables clients to schedule appointments online, complete custom...

Cloud-based EHR with fully customizable medical templates and easy billing software with industry leading iPhone and iPad apps.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

3,628

673

87

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

219

129

39

20

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

They have been very helpful and accommodating to us small business owners prices are super affordable and budget friendly.
I didn’t have enough free time to take full advantage of the free trial but what I’ve witnessed thus far is great. M able to set my availability/services/payment arrangements all with ease.
I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Pros

The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect.
They do a great job selling the product and making promises but when it comes down to helping make it work well in the clinic setting, they are less than helpful.
I love the ability to take templates that other users have created and then edit off of those. Also like that square is integrated with it for payment.

Cons

To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.
It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.

Cons

What upsets me is that there is no one to speak to in regards to support. I have lost alot of time because the website will not allow me to reset my password.
The way the product works also puts you at very high risk for data loss, which has happened to us multiple times.
Terrible service, little effort to do what is right for the physician. They botched my fax number and now I have to get a new one, creating a lot of stress and cost to my practice.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features52
  • API
  • Accounting Integration
  • Activity Dashboard
  • Appointment Management
  • Audit Trail
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Portal
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Document Templates
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Event Calendar
  • Event Scheduling
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • Instant Messaging
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Performance Reports
  • Profitability Analysis
  • ROI Analytics
  • Real Time Updates
  • Receiving
  • Records Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Secure Login
  • Social Media Integration
  • Subscription Management
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Web Forms
  • Website Integration
  • iCalendar Support
  • Total features26
  • API
  • Accounting Integration
  • Activity Dashboard
  • Appointment Management
  • Audit Trail
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Class Scheduling
  • Client Portal
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Document Templates
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Event Calendar
  • Event Scheduling
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • Instant Messaging
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Performance Reports
  • Profitability Analysis
  • ROI Analytics
  • Real Time Updates
  • Receiving
  • Records Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Secure Login
  • Social Media Integration
  • Subscription Management
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Web Forms
  • Website Integration
  • iCalendar Support

Integrations

  • Total integrations97
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations14
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Acuity Scheduling vs. DrChrono

See how Acuity Scheduling and DrChrono stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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