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MediaOS Logo

Online ad-based CRM for media companies

MediaOS Reviews - Page 2

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130 reviews

Recommended

BT
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Bryson T.

Publishing, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great CRM!

Reviewed 3 years ago

It's a good software, and the consistent updates are reassuring that bugs and issues are fixed in a timely manner.

Pros

It has a great user interface for our ad team, and for our clients. I can easily gather the information needed to make reports and forecast our performance.

Cons

Occasionally clicking through all of the windows from client to client can be a bit daunting, but once you get a rhythm at finding what you are looking for it's solid.

Vendor response

We appreciate the wonderful review of Ad Sales Genius! Keep an eye out for our soon-to-be-released update that features some great tweaks that will make navigating our software even easier. Our team is happy to support your business - thank you for being a customer!

MP
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Mike P.

Publishing, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Implementation of the ASG software was a game-changer

Reviewed 4 years ago

Business Issues we are solving with ASG: 1) Communication - both internal & external 2) On-time & even early payments due to Invoicing being connected to the on-line payment gateway. 3) Significant reduction in the need for data entry 4) Organization - Customer information and notes are being utilized to better inform anyone that may come in contact with the account 5) Contracts being connected thru Docusign has added an efficiency in workflow

Pros

The ability for the entire organization to begin communicating under one primary CRM software. Sales/Marketing, Operations and Finance departments are all utilizing the same source for information for the first time in our companies histroy. Our internal communication as a company has benefited in a dramatic way!

Cons

1) Limitations on being able to place reports on dashboards. For sales reps, some of the most useful information is found under "Advertisers & Leads" .. for instance, last insertion date for contracts that are expiring. 2) Limitation on the ability to utilize Marketing Automation, Lead Segmentation and planned communication that is based on the timeline that is relevant to the individual contact. We are still utilizing Infusionsoft for our Marketing Campaigns. 3) On-boarding experience could be improved. I feel that we are still only utilizing 50% of what this software is designed to do. Part of that is because our team may not realize what is possible and they have found routines or even developed daily patterns around thier understanding of the software. I know that we have made decisions on needed processes within the business, based on a limited understanding of the software and how other companies are maximizing the potential. - I would recommend "assessments that are initiated by ASG every 90 days" that allows you to communicate to clients how the software could better optimize thier work. Also, those touchpoints could help generate the feedback you may need, if your looking at ways to expand the softwares capabilities.

Vendor response

Thank you so much for your review of Ad Sales Genius! It's great to see that our CRM software is improving your team communication as well as other business issues. Our team will take your feedback into consideration as we continue to evolve our software. We have some exciting changes launching in the near future that should address some of these points. Stay tuned for details!

JC
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Jeanne C.

Publishing, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This software has eliminated the need for extra systems

Reviewed 4 years ago

Customer support and training are great. The staff is always looking for ways to improve the system. We came from salesforce, and the difference in the organization cultures is evident on how they treat customers. We no longer have to manage from spreadsheets and the integration with quickbooks means that we spend much less time dealing with bookkeeping inconsistencies.

Pros

Very pleased with the issue based management. Easy to see sales, payments, invoices to be sent, etc. I have just started to participate in the mini-genius university calls and am learning more with every call. It is easy for both the ad sales staff and management to use.

Cons

It would be great to be able to identify if a contract is a renewal or not (we pay differently on these.) We would love to have an app so sales people could use it easier on the road from their phone.

Vendor response

Thank you so much for taking the time to review Ad Sales Genius! We are happy to see how much you are enjoying our publishing CRM software!

MS
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Molly S.

Publishing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Streamlines Multiple Processes Wonderfully

Reviewed 4 years ago

We had a frustrating beginning with Ad Sales Genius, due in large part to a varied history of data we imported, but the ASG team was there to provide assistance daily. Now, over 2 years out, we've been able to simplify and consolidate a lot of redundant processes (especially within the accounting department) to make things run much more smoothly than they did with Magazine Manager. Since the ASG software is constantly changing and adding new features, it is nice to be able to see in real time any suggestions or requests we've made for improvements in the various functions, and I appreciate the entire ASG workforce for making that happen.

Pros

I love the transparency across functionalities within ASG. It's very helpful when trying to keep multiple departments working on the same project all on the same page.

Cons

Figuring out how to manipulate various reports to gather the data I needed took some time and a certain amount of finesse. Luckily the ASG team was there to provide guidance.

Vendor response

Thank you so much for taking the time to review Ad Sales Genius. We're excited to see how much you enjoy our software, and our team is thrilled to have you as a customer!

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Sean D.

Publishing, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ad Sales Genius - There's no solution that is better in the business.

Reviewed 6 years ago

My overall experience... the team at ASG is extremely helpful. Very supportive. Incredibly responsive. When I started a new publishing company, I wondered how I would do so many of the administrative tasks that were previously managed by a number of people at an old publishing company in admin, sales, design/production, accounting etc. We really were watching every dollar and putting all our resources into sales. Discovering Ad Sales Genius was critical in the early stages of our business. I consider this platform very important to our day-to-day operation and a key factor to our success and continue growth.

Pros

Ad Sales Genius is by far the very best cloud-based CRM and all-in-one publishing solution in the media business. I could go on and on about each area I will list below, but Ad Sales Genius truly has everything covered. I especially like that ASG is built to drive sales and with the integrations with VOIP providers for click-to-dial features that ultimately increase productivity in daily call volume... to sending insertion orders via Docusign for a quick digital signature, it really helps your team and your clients. - Reporting... I don't think I've ever work with a better system that has thought of it all. You don't need custom reports with Ad Sales Genius... there are reports for everything and anything you can think of. - Production... managing artwork proofs and sending via ASG for approvals at the click of a button. Then having the approved ad assigned and visually accessible to that particular insertion is great! - Flat planning! The ability to go in and build a visual of your publication, dropping in all the editorial content and ads where they should be. Designers can have this as a guideline giving them more time to be creative. - Workflows... "When this happens, the system needs to do this..." We're just getting into this as it's a new feature but in our early testing, we love it. This will really help assist our media reps to better assist their clients. There are just far too many pros to list. Invoicing / Commissions / Templates... it just does it all.

Cons

The real con is that I didn't know about Ad Sales Genius when they first came to market!

JN
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Jacob N.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Salesperson Friendly

Reviewed 2 years ago

It felt very salesperson friendly as if it was created with the salesperson in mind. That being said, it was also set up with the clients in mind too. There's a few things that are difficult to figure out and do but overall the product seems a good use for agencies.

Pros

I liked the customizable sales process funnel. The ability to use on a tablet. The FAQ section was easy to use so I did not have to ask for personal help as much. The ability to automatically send contracts, invoices, statements to clients was helpful. It felt very salesperson friendly as if it was created with the salesperson in mind.

Cons

The price felt a little high, they updated and changed the way contracts were created and it was very difficult to get used to the new way. It would take a decent amount of time to get a real person from support. One of the head management people, [SENSITIVE CONTENT], was very smart but sometimes difficult to work with and came across rude.

AB
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Andrew B.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game changer for publishers ... but wait, there's more

Reviewed 5 years ago

We needed a solution that production, sales, accounting sales would not only use, but LOVE. Their training was perfect. Always very responsive to issues we have. And the best part, as awesome as we think it is, it just keeps getting better. I feel like once every few months there's a new feature added.

Pros

Very intuitive. Plays well with other services. Mobile experience is on point! We love the ease of building complex contracts. Email contracts with DocuSign and payments build in. Reporting is amazing. ASG makes this fun again. Subscription module is also amazing.

Cons

The email composer isn't perfect. Can't merge first names in mass emails.

Vendor response

Thank you so much for the kind review, Andrew! The Ad Sales Genius team loves working with you, and we're happy to do everything we can do to build and support the ad sales software you use to run your business!

DT
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Deb T.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Big Help

Reviewed 3 years ago

Overall, the ability to hang onto clients, reminders, notes, tasks, etc is tremendous. Also, we are able to identify and customize our own products for our accounts, print or digital. Another huge advantage. Love Ad Sales!

Pros

I love that reps can see where we are at all times with the customers; past and present.

Cons

I would like to be able to link our site in emails. I want to make it as effortless as possible to check us out and buy an ad. Plus, it feels very clunky when we are advertising cutting edge advantages of advertising with us. Ability to put images on the email would be nice as well. look up information on the client while writing an email to them. Currently, if I am typing up an email and need to check a name or an additional email, I need to save what I typed somewhere else or reopen adsales in a new window.

Vendor response

Deb, we're so glad to see that you're loving Ad Sales Genius! Thank you for taking the time to review our software!

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Katy F.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Give it a try!

Reviewed 6 years ago

Our company is very small - we have a total of 6 ASG users - and we all have our hands in different parts of the production process so we need access to multiple parts of ASG. ASG, like any other new system, can be a bit daunting at first because there are so many things it can do, but that is a good thing! Once you get used to it you will appreciate all the options it has. There are new features being incorporated and updated all the time. I really like the team is all that I have spoken to - because they are super nice, very fast at responding to tickets and always willing to help me.

Pros

For our company... - great for sales and CRM - organized - many options on reports and filtering - marketing to filtered lists - dashboard has everything I need to see through out the day - customer service is super responsive and very pleasant to talk to - developers take my ideas into consideration - continually pushing out new updates with new features - training videos and courses - attractive/not boring looking

Cons

For our company... - isn't quite what our production team needs - having to use QuickBooks Online isn't great but we are working with it - because of all the new updates some bugs occur periodically but once you send them a support ticket on it they fix it immediately - you cannot email back and forth with clients on 1 continuous thread like you would on an external email system

Vendor response

Hi, Katy! Thank you so much for your feedback and review of Ad Sales Genius! We are so glad to have you and the Farm & Ranch team as valued customers. You and the team are great with providing us feedback on new features and enhancements to the software. We appreciate you and your business! Your Ad Sales Genius Team

CD
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Colleen D.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love that we switched

Reviewed 4 years ago

This new system has streamlined our invoicing which was one huge issue with our old system.

Pros

We switched from our old platform 2 years ago and could not be happier. The system is so user friendly and the customer service far exceeds any other CRM I have used.

Cons

Nothing. I love that they have an option to suggest improvements and I think that is so great to have a company that cares what its clients think. I do wish that when invoices are paid the receipt showed what actually paid for that invoice. MM had that and it was so helpful.

Vendor response

Thank you so much for taking the time to review Ad Sales Genius! Our team appreciates your kind words, and we're happy to continue building software that helps your business run more efficiently!

ck
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cathie k.

Publishing, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ASG Review

Reviewed 5 years ago

It has been enjoyable. Not difficult to use and it's productive.

Pros

It's easy to use. Has an intuitive logic to it. It's flexible and easy to make changes. I've been adding contacts and love the avatar feature, how it so easily links to my photo file or directly to a website. ASG understands the realities and intricacies of the advertising sales process--from prospecting, goal setting, data info, communication and production. The training videos are a good reference source to review a function.

Cons

The questions that are linked to the training videos should be more in sync with the content of videos. Sometimes the questions didn't effectively cover the subject matter.

Vendor response

Thank you, Cathie! We're excited to see that you are enjoying your experience with Ad Sales Genius! Our team works hard to ensure that our CRM software complements the processes that go along with advertising and media sales, and we thank you for your kind review!

ML
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Matt L.

Publishing, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Productivity

Reviewed 5 years ago

Overall, if your bottom line is to create efficiency and increase productivity, ASG does the job.

Pros

What I find most valuable in ASG is in its ability to quickly pull up a contact and call them directly from the program (I use ASG via smartphone), and once call is completed, automatically log that call with whatever notes I want to add. It’s definitely increased my ability to reach and create more clients.

Cons

Unfortunately, the email end of things are quite as efficient. I don’t think there’s a way to click an email address in ASG and have it generate an email in an outside email app/program. You can only send emails within the app, and the email function built into the app is just doesn’t work as well as a program like gmail or outlook.

Vendor response

We love that you're loving Ad Sales Genius! We'll keep your feedback in mind as we roll out some exciting new software updates this year.

RN
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REBECCA N.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ASG has improved our inter-department communication

Reviewed 4 years ago

Since all our information is stored in one place, it makes communications from Management to Sales to Billing to Production all more seamless as notes can be tied to each individual account for each department to see.

Pros

ASG has allowed us to get rid of multiple other systems that different departments were using and store all our csm and ad information in one place.

Cons

There are improvements that can be made to the graphics side of how ASG integrates with our existing printing processes.

Vendor response

We're happy to hear that Ad Sales Genius is such a great fit for your magazine! Thanks for the kind reviewit means a lot to our team!

MW
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Malky W.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software!

Reviewed 5 years ago

Ad Sales Genius has helped our company mainstream our process in many ways.

Pros

I love that the software is constantly being updated and many things that we asked for were implemented very quickly.

Cons

I was hoping that commissions would be calculated automatically, but we couldn't do it based on our commission structure.

Vendor response

Thank you for taking the time to review Ad Sales Genius, Malky! We're delighted to hear our CRM software is helping your magazine streamline its processes!

JB
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Jessica B.

Publishing, 1-10 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I really wanted this to work for us

Reviewed 6 years ago
Pros

There is very little I liked about this software.

Cons

When we signed up for this software, we were sold on features that, unknown to us, were not fully functional, nor anywhere close to being fully functional. Specifically, we were told this software had a trade show sales function that allowed vendors to select booths from an interactive map which was exactly what we needed. We prepaid for a year of service anticipating that this software offered this among many other features. When we tried to use this function, we found out it not ready to use and would instead be "coming soon." We were also told by the sales rep that she never actually said that it did have this feature and unfortunately we were stuck for a full year. We were not off to a great start. Our sales rep also failed to mention that MOST everything else we purchased this software for would require us to purchase several other apps in order to work. Strike 2 - at least be honest about what will be needed to make this software work! I purchased this to REPLACE other apps, not be forced to add new and more expensive ones. Otherwise, set up of literally everything involved with this software is terribly complicated and this software is not at all intuitive to use. I get that there is a learning curve to anything, but when a "solution" makes processes two and three times more difficult and complicated, it's not a solution at all.

Vendor response

Jessica, we're sorry you did not enjoy your experience with Ad Sales Genius, and we've taken swift measures to ensure a situation like yours won't happen again. We wish you and your publication the best in the future.

DS
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Devin S.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Too many half-baked features, fundemental features barely work or are removed with updates

Reviewed 3 years ago
Pros

It stores data... not very well.

Cons

Too feature-heavy with most being half-baked and poorly functioning

Vendor response

Devin, we would like to apologize for the negative experience you are having with Ad Sales Genius. We are aware of the specific glitch that is affecting your usability. Thank you for your patience. We are working towards a fast, effective fix. Our support team will stay in contact with you until the issue is fully resolved. It's our goal to do everything we can to ensure that your experience with Ad Sales Genius is the best it can be. Regarding your other feedback, we have made some big updates this year with revisions to our interface and menus. So far, the feedback from a majority of customers has been that these changes are saving them a significant amount of time on daily tasks. We invite you to reach out to us about attending our virtual and in-person training events to get the most out of these updates.

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Verified reviewer

Publishing, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Publishing Ease

Reviewed 4 years ago

supportive and incredibly useful.

Pros

The usability of this software is leaps and bounds above other systems i've used. It's helped our company organise all communication and information into one organised format.

Cons

The third party extension for the email integration is rather patchy.

Vendor response

Thank you for your review of Ad Sales Genius! We appreciate your kind words, and we're pleased to hear that your switch to our software has been satisfying.

KF
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Kelly F.

Publishing, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great move for our company

Reviewed 4 years ago

Once we worked through the transition from another product, it was much easier to navigate. Customer Service with Ad Sales Genius has been amazing. Anytime we have had issues they have walked us through. The training videos are extremely helpful as well.

Pros

It's an all in one product. We like being able to do everything needed for an issue start to finish. Our clients love the customer portal and the ability to upload their artwork, view their account balance, etc.

Cons

When going back and forth from reports to a client screen you have to enter into search each time, wish the previous window would stay open.

Vendor response

Thank you for taking the time to review Ad Sales Genius! Our team is thrilled that you love our publishing CRM software. We value your business, and we look forward to helping your company succeed with Ad Sales Genius for years to come!

RL
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Rob L.

Online Media, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ASG Top Notch

Reviewed 4 years ago
Pros

Tied in perfectly to our needs. Ease of use and functionality top notch.

Cons

Call log and notes could be laid out a bit better so not so cumbersome.

Vendor response

Thank you for the review of Ad Sales Genius! Our team appreciates your kind feedback, and we're delighted to have you as a customer.

EH
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Elaina H.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ad Sales Genius Review

Reviewed 6 years ago

So far it's been good. Initially, our team had a rocky start because our structure is maybe a little different than the average ASG customer but the software's customization options were part of why we chose it. Ultimately, the ASG team has worked with us to accomplish what we need and successfully transfer information over and organize it as close to correctly as possible with minimal manual work on our part.

Pros

I find it to be overall very intuitive which is often not the case for this type of software. In sales, it makes most sense for back end work to be quick, easy and efficient and I think Ad Sales Genius is all of those things.

Cons

There are a few things that seem rigid, like the process for deleting a contract. You pretty much have to just cancel the insertion for a contract. It's also not super simple to edit a contract once it's been won—and I understand why this might be more complicated, but advertisers do change their minds. I also am having issues figuring out how to copy a proposal and edit it, which is important for renewal time!

Vendor response

Hi, Elaina! We appreciate your feedback and comments on your experience with Ad Sales Genius. There are several business rule configuration options with regard to contracts that your Admin can change for contract edits. We reviewed your account and see that the settings are currently set to the most restrictive; we encourage you to speak with your Admin to review the settings and see if there are some business rules that can be changed to make it easier to update contracts for your customers.

CM
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Cindy M.

Media Production, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AD Sales Genius easy to use

Reviewed a year ago

Have been using ASG for 5 years now and wouldn't trust any other system to handle all of our publishing business functionalities.

Pros

It is easy to use and effective. The best thing about it is that you can manage your business from anywhere in the world.

Cons

There is no down fall to using ASG. Just like any other system it has glitches but os fixed in a blink of an eye and customer support is always a push of button away.

LC
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Lura C.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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User Friendly!

Reviewed 4 years ago

10/10!!!

Pros

This software does everything you need in one place!! So user friendly as well.

Cons

I don't have any cons at this time but still using.

Vendor response

Thank you for your review of Ad Sales Genius! We appreciate your kind words, and we're happy to be your all-in-one publishing sales software!

JC
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Joseph C.

Events Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Adsales Genius for Trade Show Companies

Reviewed 5 years ago

I have been using the software for under a year but my experience has been quite satisfying overall with the product. Not saying we have not run into problems, but the support team have been snappy with responses and seemed willing to help at all times.

Pros

The Software is easy to navigate and to use. The customer support is knowledgeable and punctual with responses. It is overall a friendly user-interface that most should be able to adapt to quickly.

Cons

There are small flaws that are usually easy fixes. Most of the problems we run into are how pages are formatted with the organization of information/ability to perform certain actions when pulling lists or gathering info etc. But nevertheless, issues seem to be preferable fixes for our company mostly.

Vendor response

Joseph, thank you for the review of Ad Sales Genius! We're happy to see you enjoy using our CRM software for trade shows and event services. Our support team appreciates your kind feedback!

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Lawrence M.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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One size does not fit all. For our business, ASG is a perfect fit.

Reviewed 7 years ago
Pros

We are a multimedia business with a print magazine, network of websites, trade show, newsletters and radio show, before finding ASG, we were on the largest (and most expensive) CRM in the world. We struggled with the multiple add-ons you had to purchase and customize for an advertisng based business. ASG takes care of every aspect of the CRM process for an ad based organization. Just because there's the biggest CRM available out there, one size does not fit all.

Cons

With any CRM - commit to a minimum of one year! It really takes that time to get adjusted and your team feeling comfortable using ASG.

DF
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Dena F.

Publishing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Using ASG CRM

Reviewed 3 years ago

It has been good however I am sure there is a lot more I could learn about the software and how it works.

Pros

It's great to have ASG in my tool box for everyday use. Each email I send is stored in my client's activity records. This is extremely valuable in sales. The contact daily reminders help to stay organized and on track to meet sales goals.

Cons

I wish I could upload magazine media kits to have ready when emailing. Also, mass emailing using tags does not seem as easy as it appears.

Vendor response

We are thrilled to see that you are enjoying Ad Sales Genius! Stay tuned for a variety of training opportunities throughout 2021 and beyond!