AddressTwo Features List

AddressTwo Reviews

AddressTwo

Simple CRM for Small Business

4.71/5 (49 reviews)

AddressTwo Feature Summary

  • Contact Management
  • Sales Forecasting
  • Project Management
  • Email Marketing
  • Autoresponders
  • Task Management

Customer Management Feature Comparison

Most popular features of all Customer Management apps

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Activity Dashboard (131 other apps)
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Automatic Notifications (128 other apps)
Automatic Reminders (124 other apps)
CRM Integration (92 other apps)
Calendar Management (120 other apps)
Contact Database (95 other apps)
Custom Fields (99 other apps)
Customer Database (101 other apps)
Customizable Branding (120 other apps)
Customizable Reporting (108 other apps)
Customizable Templates (103 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (96 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (109 other apps)
Third Party Integration (122 other apps)

Competitor Feature Comparison

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AddressTwo Feature Reviews

25 reviewers had the following to say about AddressTwo's features:

Monica Hansen

Regular Part of my Day

2016-12-06

It's easy to track all activities for a contact and company.

Pros

I also print out my activity history regularly for my company's reporting.

Cons

I also would like to be able to add history or other items to just the company rather than having it assigned to a contact. Sometimes I don't have a contact yet but need to keep prospecting notes on the account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you for your Review Monica! Please reach out anytime you guys need us! Please note with the new version of A2 you don't have to have a contact to be able to add history to an "account card" You can simply leave the history to say "For This Account."

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Michael Young

Fantastic CRM System

2017-05-23

Pros

We started using it three years ago just to maintain our customer records, but we've grown our database 10x and now use all of its advanced features.

Cons

There is a little functionality in the app, but you can export to excel and do a lot of analysis that way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Mr. Young,

Thank you so much for your review and feedback on our Simple CRM. We have enjoyed working with you and your employees over the years and look forward to hearing of your continued growth and success!

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Gary Travis

Best CRM for Small Businesses

2016-11-18

I've tried a lot of CRMs to help manage the lead funnels for my prospective clients, and I could never find one that felt like it was really made for me and my small, but growing, business.

Pros

I think the customer support team is great and I found it to be really intuitive once I started using it.

Cons

I wish that it would integrate with more existing software that exists out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering AddressTwo

It has a free trial, and I'd recommend to try it before purchasing it. It worked really well for me, but it might not be for everyone.

Source: Capterra
Helpful?   Yes   No
Read more
Ron Cunningham

I love the individual attention Address Two provides as we grow together.

2017-01-11

They have been extremely responsive to every request and idea that I have sent their way. Their CRM is simple but adaptable to most businesses.

Pros

Adaptable to many small businesses and marketing agencies. Customizable.

Cons

Not set up for multiple accounts, but can be customized for that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

Make sure to take advantage of their excellent communications and weekly webinars

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks Ron for your review! We have enjoyed working with you!

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Karen Wachendorf

Address Two has Addressed Our Needs & Beyound

2016-12-06

Our sales team is able to track communication for ongoing projects with just a few clicks.

Pros

Easy to use

Cons

Wish it could be a tad more customizable but we make it work for us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you so much for your review Karen! We have enjoyed working with Descon and love to hear how your business is growing and staying more organized with our CRM.

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Brent Guillen

Great Product, very simple

2016-12-10

We needed just a simple crm for keeping track of information, and AddressTwo does that very well, especially for the cost.

Pros

Simply, effective, cheap, great customer service

Cons

Sometimes confusing, as to how to pull up all of your contacts in your crm

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Brent! Thank you so much for your review we've enjoyed working with SJC Marketing!

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Nikki Godersky

Super for the Price

2016-12-06

We are a small retail store and have found address two to be a great CRM program.

Pros

The follow-up reminders

Cons

font size too small, don't like the color, wish we could customize it more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks so much for your review Nikki!

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Randy Cook

B2B Sales

2016-11-17

Having one CRM where every rep could see who was calling on what stores was key.

Pros

Pipeline tracking

Cons

The email pricing is higher than we could get elsewhere, so we use a separate system for email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

Create a unique user login for each sales rep, do NOT share an account.

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you. So glad we could help!

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John Preston

AddressTwo keeps me on task

2016-12-14

I also love the ability to forward email from clients directly into the system and automatically attach them to that client's profile.

Pros

The ability to forward emails to the system and have them automatically attached to that client's profile.

Cons

I would like to see a little more streamlined look.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you John for your review! We've enjoyed working with the great people of BVM!

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John Frederick

I use the AddressTwo daily

2018-01-23

AddressTwo has kept all our sales team in the know

Pros

The easy access to all my customers and prospects and the map feature when I’m on the road from my smart phone to find prospective customers in the zip code area I want to vist it will also work with my google calendar the the the addy task schedule is a excellent tool for following up

Cons

That I need to spend more time learning all the tools available Like the mass email system the pipeline features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Stacy Lynn

Stacy's review

2016-12-06

However, since the new web-based programs came out I have a hard time navigating and making reports.

Pros

I just don't like any of the new web based CRM's

Cons

I don't have the time to learn how to navigate and produce reports I like.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


HI Stacy - Please reach out to us. We aim to be simple and easy to use and would love to find out what you are struggling with. Happy to help and lend Free and UNLIMITED support anytime you need us.

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Renee Ahaus

Fantastic Product and Customer Service

2016-11-18

The main features of the software is simple to use, yet the overall platform offers comprehensive tools in order to accomplish all I need and more regarding my CRM and Email Marketing needs.

Pros

Simple to use CRM and Email Marketing tool in one solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Thomas

Simplest CRM Ever for my small business

2016-11-17

I use AddressTwo to manage all my customers & prospects, and then send email announcements almost daily.

Pros

It has CRM and Email Marketing in one system.

Cons

I wish that I could synchronize it with Outlook.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

If you think it can't do what you want, ask. Their support is super helpful, and usually they've shown me ways to do things that I never would have guessed on my own.

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks so much for your feedback. We're glad to be of service.

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Jonathan Magee

Great tool!

2016-12-06

With it, I almost never miss a follow-up contact, and I now have a robust base of prospects that I have followed up well with.

Pros

The constant reminders

Cons

Can be a kittle cumbersome if you use it poorly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

To increase speed of use, creat about 20 tabs to attack your calls. With any crm it can be easy to get distracted.

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks Jonathan~! We love working with BVM (Best Version Media)

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Melissa King

2013-02-26

The AddressTwo software has allowed us to manage the contact data of our volunteers, donors, and community partners.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Maureen O'Clair

Great CRM Product

2016-12-06

I have been able to grow the business by the ability to do campaigns and increase our database. Plus I have a new friend as a result " Addy".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks so much for your review! We have enjoyed working with Descon over the last few years and value our partnership!

Read more
Ronald Cunningham

Address Two is Simply a great people-oriented company.

2016-12-06

It might not be "slick" or "cool" or overwhelming, but it is solid and aimed at people to people contact from its software to its customer service.

Pros

Great customer contact.

Cons

Needs a little work on ramping up. It's not always clear how to find all your features without calling and asking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

Keep up the good work. Keep adding good, safe integrations. Find a way for this to be used better by marketing agencies for our clients and not just for us.

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank You for your review Ron! We've enjoyed working with you over that past few weeks.

Read more
John Frederick

Very Happy with Address Two

2016-12-06

I use AddressTwo every day it is a very good way to have all your contacts at your fingertips and all your notes in one place it is easy to use when I'm out of the office it travels with me on my smartphone my staff can access my account and review my notes and we are all on the same page with our customer needs this crm is very functional great quality along with outstanding customer support

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks so much for your review DriverSource we have enjoyed helping your business grow over the last year!

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Mark Kovalsky

It's Really Helped Organize My Business

2016-12-06

I had been tracking my contacts and phone calls on a spreadsheet.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


We love having BVM (Best Version Media) a great part of the AddressTwo World Mark! Thank you very much for your review!

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Terri Whitehead

Address Two is Easy to Use

2016-12-21

Adding accounts and contacts is easily done in the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Looking forward to seeing your company grow in 2017!

Read more
Pat Ashworth

2013-03-04

It makes us wonder why we struggled to keep up with all our contacts, follow ups and tasks.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Maureen Oclair

AddressTwo Makes My Job Easy

2017-01-09

I have used CRM programs for about 20 years.

Pros

User-friendly. Very organized screen to work with.

Cons

Nothing - have zero complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

Love the pipeline feature.

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


You rock!

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Jim Patton

2013-02-25

AddressTwo provides tremendous value with the features that are designed into it at a relatively low price point.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Elizabeth Roetter

Troy is the best! Always there to help and answer questions!

2018-06-15

Pros

It is easy to use! The customer service is excellent, the task list is crucial to our sales life.

Cons

The query search is easy once you learn it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you very much for your review Elizabeth! We always look forward to helping you guys anytime you need us!

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Holly Kile

2013-02-26

Unfortunately, the CRM options I was used to turning to were not quite the right fit for my client base--the small to medium entrepreneurs.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more