AddressTwo Features

AddressTwo

Simple CRM for Small Business

4.75/5 (48 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Collaboration Tools
Configurable Workflow
Contact Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Distribution Management
Document Management
Document Storage
Drag & Drop
Email Marketing
Interaction Tracking
Lead Management
Lead Qualification
Location Tracking
Marketing Automation
Monitoring
Multi-Language
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Search/Filter
Segmentation
Third Party Integrations
Transaction History
User Management
Visual Analytics
Workflow Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Collaboration Tools
Configurable Workflow
Contact Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Distribution Management
Document Management
Document Storage
Drag & Drop
Email Marketing
Interaction Tracking
Lead Management
Lead Qualification
Location Tracking
Marketing Automation
Monitoring
Multi-Language
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Search/Filter
Segmentation
Third Party Integrations
Transaction History
User Management
Visual Analytics
Workflow Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Collaboration Tools
Configurable Workflow
Contact Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Distribution Management
Document Management
Document Storage
Drag & Drop
Email Marketing
Interaction Tracking
Lead Management
Lead Qualification
Location Tracking
Marketing Automation
Monitoring
Multi-Language
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Search/Filter
Segmentation
Third Party Integrations
Transaction History
User Management
Visual Analytics
Workflow Management
eCommerce Management
Visit WebsiteCompare App

AddressTwo Feature Reviews

25 reviewers had the following to say about AddressTwo's features:

Monica H.

Regular Part of my Day

2016-12-06

It's easy to track all activities for a contact and company.

Pros

I also print out my activity history regularly for my company's reporting.

Cons

I also would like to be able to add history or other items to just the company rather than having it assigned to a contact. Sometimes I don't have a contact yet but need to keep prospecting notes on the account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you for your Review Monica! Please reach out anytime you guys need us! Please note with the new version of A2 you don't have to have a contact to be able to add history to an "account card" You can simply leave the history to say "For This Account."

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Michael Y.

Fantastic CRM System

2017-05-23

Pros

We started using it three years ago just to maintain our customer records, but we've grown our database 10x and now use all of its advanced features.

Cons

There is a little functionality in the app, but you can export to excel and do a lot of analysis that way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Mr. Young,

Thank you so much for your review and feedback on our Simple CRM. We have enjoyed working with you and your employees over the years and look forward to hearing of your continued growth and success!

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Ryan T.

Simplest CRM Ever for my small business

2016-11-17

This system allows me to do sales and marketing in one.

Pros

It has CRM and Email Marketing in one system.

Cons

I wish that I could synchronize it with Outlook.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

If you think it can't do what you want, ask. Their support is super helpful, and usually they've shown me ways to do things that I never would have guessed on my own.

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks so much for your feedback. We're glad to be of service.

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John F.

I use the AddressTwo daily

2018-01-23

AddressTwo has kept all our sales team in the know

Pros

The easy access to all my customers and prospects and the map feature when I’m on the road from my smart phone to find prospective customers in the zip code area I want to vist it will also work with my google calendar the the the addy task schedule is a excellent tool for following up

Cons

That I need to spend more time learning all the tools available Like the mass email system the pipeline features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ron C.

I love the individual attention Address Two provides as we grow together.

2017-01-11

They have been extremely responsive to every request and idea that I have sent their way. Their CRM is simple but adaptable to most businesses.

Pros

Adaptable to many small businesses and marketing agencies. Customizable.

Cons

Not set up for multiple accounts, but can be customized for that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

Make sure to take advantage of their excellent communications and weekly webinars

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks Ron for your review! We have enjoyed working with you!

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Renee A.

Fantastic Product and Customer Service

2016-11-18

The main features of the software is simple to use, yet the overall platform offers comprehensive tools in order to accomplish all I need and more regarding my CRM and Email Marketing needs.

Pros

Simple to use CRM and Email Marketing tool in one solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa K.

2013-02-26

The AddressTwo software has allowed us to manage the contact data of our volunteers, donors, and community partners.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Karen W.

Address Two has Addressed Our Needs & Beyound

2016-12-06

Our company has been using Address Two for over two years now. Our customer base has grown faster than we once thought possible.

Pros

Easy to use

Cons

Wish it could be a tad more customizable but we make it work for us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you so much for your review Karen! We have enjoyed working with Descon and love to hear how your business is growing and staying more organized with our CRM.

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Louisa O.

We've used AddressTwo for 5+ years. It is easy to input and manage data. Great business tool!

2018-06-21

Pros

Great reporting and ways to use lists and tasks.

Cons

Nothing to state. Actually, every time we have asked for help on how to do something the support team helps us to find a way to make it happen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you so much for your review and being a great customer over the last 2+ years! It's always fun when we get to chat!

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Gary T.

Best CRM for Small Businesses

2016-11-18

I've tried a lot of CRMs to help manage the lead funnels for my prospective clients, and I could never find one that felt like it was really made for me and my small, but growing, business.

Pros

I think the customer support team is great and I found it to be really intuitive once I started using it.

Cons

I wish that it would integrate with more existing software that exists out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering AddressTwo

It has a free trial, and I'd recommend to try it before purchasing it. It worked really well for me, but it might not be for everyone.

Source: Capterra
Helpful?   Yes   No
Read more
Randy C.

B2B Sales

2016-11-17

Having one CRM where every rep could see who was calling on what stores was key.

Pros

Pipeline tracking

Cons

The email pricing is higher than we could get elsewhere, so we use a separate system for email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

Create a unique user login for each sales rep, do NOT share an account.

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you. So glad we could help!

Read more
Brent G.

Great Product, very simple

2016-12-10

We needed just a simple crm for keeping track of information, and AddressTwo does that very well, especially for the cost.

Pros

Simply, effective, cheap, great customer service

Cons

Sometimes confusing, as to how to pull up all of your contacts in your crm

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Brent! Thank you so much for your review we've enjoyed working with SJC Marketing!

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John F.

Very Happy with Address Two

2016-12-06

I use AddressTwo every day it is a very good way to have all your contacts at your fingertips and all your notes in one place it is easy to use when I'm out of the office it travels with me on my smartphone my staff can access my account and review my notes and we are all on the same page with our customer needs this crm is very functional great quality along with outstanding customer support

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks so much for your review DriverSource we have enjoyed helping your business grow over the last year!

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Terri W.

Address Two is Easy to Use

2016-12-21

I've just starting using Address Two as a marketing tool for my small company.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Looking forward to seeing your company grow in 2017!

Read more
Stacy L.

Stacy's review

2016-12-06

However, since the new web-based programs came out I have a hard time navigating and making reports.

Pros

I just don't like any of the new web based CRM's

Cons

I don't have the time to learn how to navigate and produce reports I like.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


HI Stacy - Please reach out to us. We aim to be simple and easy to use and would love to find out what you are struggling with. Happy to help and lend Free and UNLIMITED support anytime you need us.

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Rebecca M.

More than 5 stars

2016-12-06

AddressTwo is quick to respond to show me how to access the information I need and increase my awareness of the software's functionality.

Pros

So cost effective and easy to use. Customer experience is above expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks Rebecca! We love working with you guys!

Read more
Elizabeth R.

Troy is the best! Always there to help and answer questions!

2018-06-15

Pros

It is easy to use! The customer service is excellent, the task list is crucial to our sales life.

Cons

The query search is easy once you learn it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you very much for your review Elizabeth! We always look forward to helping you guys anytime you need us!

Read more
John P.

AddressTwo keeps me on task

2016-12-14

I also love the ability to forward email from clients directly into the system and automatically attach them to that client's profile.

Pros

The ability to forward emails to the system and have them automatically attached to that client's profile.

Cons

I would like to see a little more streamlined look.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you John for your review! We've enjoyed working with the great people of BVM!

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Scot M.

Better than more expensive options!

2016-12-06

Our sales folks like it and it gives management the opportunity to see what is going on without being obvious.

Pros

Price, ease of use, features.

Cons

Occational inability to connect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering AddressTwo

It is worth trying.

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thank you very much for your review Medical Waste Solutions, Inc. We have enjoyed working with you over the last few years!

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Frank S.

The Truth about Address Two regarding 5 categories

2016-12-07

We did not need the sophistication of an elaborate CRM system, however we were looking for a CRM system that we could grow into instead of having to search for another CRM company as we expand.We found that solution in AddressTwo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Recommendations to others considering AddressTwo

I think their slogan should be along the lines of "COME GROW WITH US"....Great company and great customer service support ...

Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Frank - Thank you very much for your kind review and support over the last several years!

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Holly K.

2013-02-26

Unfortunately, the CRM options I was used to turning to were not quite the right fit for my client base--the small to medium entrepreneurs.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Maureen O.

Great CRM Product

2016-12-06

I have been able to grow the business by the ability to do campaigns and increase our database. Plus I have a new friend as a result " Addy".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks so much for your review! We have enjoyed working with Descon over the last few years and value our partnership!

Read more
Nikki G.

Super for the Price

2016-12-06

We are a small retail store and have found address two to be a great CRM program.

Pros

The follow-up reminders

Cons

font size too small, don't like the color, wish we could customize it more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AddressTwo


Thanks so much for your review Nikki!

Read more
Jim P.

2013-02-25

I don't know of any other CRM that has what AddressTwo has for the price.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Pat A.

2013-03-04

It makes us wonder why we struggled to keep up with all our contacts, follow ups and tasks.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more