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Yonyx Pricing

Pricing overview

Value for money rating

4.7

/5

237

Price starts from

100

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

http://corp.yonyx.com/pricing

What users say

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
Easy to use and it is used friendly, best customer service , Worth for every penny.

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Reviewers who mentioned pricing said:

HC
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Hamid C.

Real Estate, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Yonyx Review

Reviewed 2 years ago

Yonyx is an overall good experience. I genuinely feel that user feedback is helping the system a lot with understanding what the user needs. It HAS improved dramatically over the last few months. However, more emphasis needs to be put on making appropriate legal disclaimers more easily accessible. It would also be helpful if we had a widget to submit feedback instead of having to include the link to the lead page every time.

Pros

It definitely brings value to a CSR by allowing them to follow a very organized process and structure. It provides a strong foundation for someone with great social skills and attention to detail.

Cons

It leaves too much room for error. There are technical issues and although they may not be very frequent, someone with less technical knowledge (who can be a great CSR) can run into random critical errors. Our role is vital for maintaining legal disclaimers and the software can create an issue for us by accident. Also, if those situations are not handled properly by the user (CSR), they can be disciplined for issues that may result in technical ignorance. Also, for the company, it can lead to accidental legal issues that should be avoided at all costs. I have had to submit feedback for errors to justify mistakes, which can add to a lot of unnecessary stress and work for all parties involved.

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Verified reviewer

Computer Software, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Product backed by Great Support

Reviewed 8 years ago

We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactive

Pros

Great Support Continuous enhancements over years based on customer feedback. Easy Integration with CRM system for seamless channel escalation Ease and use and Interactive Great value for money

Cons

It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue. The admin console could be a bit more user-friendly.

PD
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Pritam D.

Telecommunications, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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One of the best software for end user and for content management

Reviewed 2 years ago

Easy to access the information. User friendly. Easy to adapt to the software.

Pros

1) The usage of yonyx for the end user is very simple and systematic.2) Content quality and content management experience is great.3) Easy access is one of its prime features. The scope of content moderation is fantastic.4) Content management, ease of adaptability of this software is great.5) It is a value for money experience for the end user.

Cons

1) Color scheme, choice of schematic or diagram is available for users.2) Choice of text style and font size or diagram is available for users.2) The content selection process or content disposal process could have been in the flow chart or diagram. It would look better.

KG
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Kumaresan G.

Hospital & Health Care, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Coding

Reviewed 2 years ago
Pros

Easy navigation for access denial reason

Cons

low information only carried, Need some brief explanation about search

EL
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Ed L.

Outsourcing/Offshoring, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great for call center

Reviewed 8 years ago

We use Yonyx in our ~ 50 agent call center...great for processes and products that change quickly and often. We allow our clients author roles so they can manage the content. Our agents use the decision trees to solve technical issues, and our clients ensure the answers are correct and consistent...especially helpful on the outlier questions. We also use Yonyx to pre-qualify potential customers for inside vs outside sales...

Pros

Easy to setup and maintain Reduces call times Consistent messaging Quality can be tracked

Cons

Price per agent is relatively high for smaller groups...

AS
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Anthony S.

Real Estate, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick to pick up and easy to use

Reviewed 6 years ago
Pros

Yonyx has from the start been super easy and quick to use. I picked up pretty quickly when i first started with my company and found the value in it immeasurable . I use it every day at work and it has helped me grow as a CSR.

Cons

Due to the millions of possibility scrolling back or forward or even just some parts of pages may be incorrect .

JH
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Johnny H.

Real Estate, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Value

Reviewed 2 years ago
Pros

The ability to input vital information that will populate in script is extremely useful.

Cons

The completely linear path can be obnoxious

SP
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Srinivas P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy with the product

Reviewed 6 years ago
Pros

We use Yoynx for our company Knowledge base site. Its very easy to use, Helpful and time saving in comparison to the older products. Overall I can say its an value for money

Cons

No Cons observed Have been using this and there is no issues observed till date. Make be make the free trial more options for feedback