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Agile CRM vs wolkvox Comparison

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Overview

Category Leaders

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage...

Category Leaders

wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

8.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

194

129

53

16

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.7

5

4

3

2

1

29

12

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.

Pros

Not enoughreviews yet

Cons

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features226
  • AB Testing
  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Audio Capture
  • Auto-Dialer
  • Auto-Responders
  • Automated Publishing
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics