Agile Ticketing Features

Agile Ticketing

Live event ticket management application

4.56/5 (18 reviews)

Competitor Feature Comparison

API
Attendee Management
Barcode / Ticket Scanning
Concessions Management
Credit Card Processing
Customer Data Management
Customer Database
Customizable Reports
Electronic Payments
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Event Tracking
Gift Card Management
Kiosk Ticketing
Mobile Access
Mobile Ticketing
Multiple Format Support
Online Ticketing
Onsite Ticketing
Point of Sale (POS)
Print-at-Home
Promotions Management
Real Time Reporting
Registration Management
Reporting & Statistics
Reporting/Analytics
Reserved Seating
Sales Reports
Season Tickets
Seating Map
Social Advertising
Social Media Integration
Social Promotion
Support Ticket Management
Ticket Reservations
Ticketing
Website Management
Visit WebsiteCompare App
API
Attendee Management
Barcode / Ticket Scanning
Concessions Management
Credit Card Processing
Customer Data Management
Customer Database
Customizable Reports
Electronic Payments
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Event Tracking
Gift Card Management
Kiosk Ticketing
Mobile Access
Mobile Ticketing
Multiple Format Support
Online Ticketing
Onsite Ticketing
Point of Sale (POS)
Print-at-Home
Promotions Management
Real Time Reporting
Registration Management
Reporting & Statistics
Reporting/Analytics
Reserved Seating
Sales Reports
Season Tickets
Seating Map
Social Advertising
Social Media Integration
Social Promotion
Support Ticket Management
Ticket Reservations
Ticketing
Website Management
Visit WebsiteCompare App
API
Attendee Management
Barcode / Ticket Scanning
Concessions Management
Credit Card Processing
Customer Data Management
Customer Database
Customizable Reports
Electronic Payments
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Event Tracking
Gift Card Management
Kiosk Ticketing
Mobile Access
Mobile Ticketing
Multiple Format Support
Online Ticketing
Onsite Ticketing
Point of Sale (POS)
Print-at-Home
Promotions Management
Real Time Reporting
Registration Management
Reporting & Statistics
Reporting/Analytics
Reserved Seating
Sales Reports
Season Tickets
Seating Map
Social Advertising
Social Media Integration
Social Promotion
Support Ticket Management
Ticket Reservations
Ticketing
Website Management
Visit WebsiteCompare App

Agile Ticketing Feature Reviews

15 reviewers had the following to say about Agile Ticketing's features:

Monika L.

Great customer service.

2019-01-04

Agile has served us well for several years, but it lacked donor management tools and extensive database and reporting, so we made a move to another product.

Pros

It has great customer service - always ready to help within minutes or hours!

Cons

the interface is very outdated and some features are cumbersome to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Rene B.

The software has saved us countless data entry hours and generally delivers on a spectrum of needs.

2018-04-10

Communication with DPO allows us to capture the member/donor info we want and need without having to do additional data entry. Customer service is excellent.

Pros

The API communication between Agile and DPO saves us so much time, as well as the communication between the event ticketing configuration and our calendar and website.

Cons

Too many reports and none of them do exactly what I need them to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Javier C.

Great service, great product

2019-12-09

The fact that they are open to feedback form their customers - and actively implement requested features - shows that they absolutely care about their customers first and foremost.

Pros

Customer service is also excellent, with their team promptly and thoroughly responding to support tickets; they are also open to feature suggestions and I can personally confirm that they do implement feasible suggestions that customers make.

Cons

The built-in CRM is usable but lacking in features as it does not allow for custom queries and the rich-text editor is just not enough to maintain brand consistency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Agile Ticketing Solutions


Javier- Thank you so much for your kind words and review. We love getting a chance to work towards finding solutions alongside you and are always striving to listen to our clients and meet their needs. We are honored to have the Coral Gables Art Cinema as a client of ours. Your success is our success.

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Samuel S.

Excellent system. It is quite robust, without being ridiculously complicated.

2018-04-11

A far more advanced total ticketing and member management package than we had previously, that plays nicely with our current Donor Perfect software.

Pros

The Agile system has been extremely reliable, and they have helped us to integrate it into our business.

Cons

Inventory Management could be stronger, but they are working on that too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mindy F.

Agile is an excellent solution to the ticketing world that has truly helped advance our university.

2018-04-11

Please refer to the section on Pros.

Pros

Agile Ticketing Solutions is an in depth and advanced ticketing solution that serves our university for a wide range of events from high profile external concerts/events to athletic games, theatre productions, music concerts, student-run events... The customer service is top-notch and always readily available to assist us with all our needs.

Cons

Reporting: There are several options to choose from, but with all the different kinds of events it is sometimes hard to find just the right report to meets our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ramya A.

What is Agile and Why Does It Matter?

2017-12-04

Pros

This type of focus has many benefits: Customers get solutions to the problems they value most, sooner Stakeholders can prioritize things in a progressive fashion reflecting actual market conditions at a given time Developers feel valued, since they’re working on things that actually matter and will receive frequent in-depth feedback from the very people using the product (ideally, at least).

Cons

Lack of Understanding Flexibility Can Lead to Bad Behaviors Culture Fit Lack of Predictability Integrating Diverse Skill Sets Into Teams Challenges at Scale

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Alicia W.

Exceptionally robust ticketing platform to meet needs both large and small.

2018-04-24

This product also delivered significant improvements in reporting - ticketing information, sales/finance reconciliation, etc.; and so much more.

Pros

- It provides lots of detailed reports to meet a broad cross-section of organisational needs (whether box office, marketing, finance, etc

Cons

This is a big platform that can do so many things, that it takes a while to learn all the functions well enough to be able to maximise its use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nysselle C.

I have been working with Agile for many years and I am pleased with the program.

2016-05-16

For customers to be able to create their own calendar of what they are going to see.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Agile Ticketing Solutions


¿Nyselle, Thanks for your kind words and review. We at Agile are always striving to stay ahead of the trends as well as listen to our client¿s needs. We are happy to let you know that we do have a Customer Calendar option that will allow your customers to add their events/films to their personal calendars as well as having a guest log in option. Give our support team a call and we will be happy to show you how to get these options set up for you. You can also find up to date instructions and video¿s on our Knowledge Base.¿

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Lauren W.

Agile helped us streamline our ticket sale process and took our film festival to the next level.

2018-04-10

Pros

Aside from extremely helpful staff and support, Agile is the type of program that can be scaled to fit your needs. We were able to develop and measure the success of new programs, series and even a membership program, which wouldn't have been possible through our old methods.

Cons

One thing I wish would be updated a bit is the ticket format design tool, it's a bit clunky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Donald D.

Best decision we made!

2016-05-16

The system is easy to use and understand and best of all it has cut down on data input and takes half the time, if not less to get our tickets up and running.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Agile Ticketing Solutions


Donald, Thank you so much for the review! We are huge fans of Nantucket Dreamland Theater and look forward to being a part of your mission and vision for years to come.

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Phil D.

Worthy of Your Investment

2018-10-24

Pros

- Bottomless set of features, bells and whistles to explore and use. - Modestly priced and brings a sizable value

Cons

- Not overtly intuitive so it takes some time to acclimate. - Interface is a little on the dull side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Vera B.

Vera's Review

2019-12-09

At first, I was a little intimidated by the program (three years ago) but now I'm super comfortable using it and it's a treat compared to other ticketing programs I've used for other Film Festivals. Maybe it's because I've had more training with Agile than any other ticketing program... Also, I could not do it without the help of the Agile team. I'm a very visual or active learner so I need someone there to help me through the steps to really absorb the process, which the team is really good about doing.

Pros

(Especially for new box office agents/customer service agents who work out of the Sales-Adv side.)

Cons

My least favorite thing about the program is Gift Memberships. The process to fulfill them is long and complicated. I'd prefer an option where we just fill up a card and send it in the mail rather than the current process... Maybe there's a solution I don't know about!

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
caroline s.

extremely positive! We have used it for 5+ years and it continues to grow to meet our evolving needs

2018-04-11

so far I am very pleased

Pros

We are very happy with the product and especially the customer service which is excellent.

Cons

I have had an overall positive experience with Agile. At the beginning (several years ago) I was not as happy with the format but they are constantly making improvements and we are very pleased with the current format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lori R.

Agile Ticketing is the most comprehensive ticketing software I've used.

2016-05-20

The software, on the whole, is user-friendly and easy to learn.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Agile Ticketing Solutions


Lori - you are amazing. Thank you so much for your review. We love it when our clients call in. It gives us a chance to talk about all the new features!

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Susan F.

Agile is Great!

2016-05-16

Agile is easy to use and we have been able to teach everyone from our youngest college students to our retired volunteers how to use it seamlessly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Agile Ticketing Solutions


¿Susan ¿ Thank you so much for the wonderful review. We are grateful for all the suggestions, guidance and help over the last 7 years. The knowledge we gained from your organization has helped us understand the needs of our film festival and art house clients. We look forward to many more years ahead.¿

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