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Alchemer vs Retently Comparison
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Overview
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback...
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
55
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
50
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Valeria F.
Senior Research Manager
Pros
Kellie A.
Founder and Chief Connector
Mark D.
Marketing and Community Coordinator
Cons
Cons
Key features
- Total features104
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Appraisal History
- Benchmarking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Charting
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Live Results Sharing
- Loyalty Program
- Member Portal
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Online Polling
- Panel Management
- Performance Management
- Performance Metrics
- Performance Review Management
- Predictive Analytics
- Presentation Tools
- Product Lifecycle Management
- Progress Tracking
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Rater Selection
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Rewards Management
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
- Total features83
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Appraisal History
- Benchmarking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Charting
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Live Results Sharing
- Loyalty Program
- Member Portal
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Online Polling
- Panel Management
- Performance Management
- Performance Metrics
- Performance Review Management
- Predictive Analytics
- Presentation Tools
- Product Lifecycle Management
- Progress Tracking
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Rater Selection
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Rewards Management
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations60
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations171
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
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