Pros
Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.
Cons
Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.
Rating breakdown
Likelihood to recommend: 9/10
Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.
Pros
I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.
Cons
I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.
Rating breakdown
Likelihood to recommend: 8/10
I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!
Pros
It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.
Cons
Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.
Rating breakdown
Likelihood to recommend: 5/10
Overall it works great with ADP interface for timekeeping.
Pros
Aloha is perfect for restaurants industries. I used it at Fatburger at all our store locations. We pulled payroll hours and exported it into ADP easily.
Cons
I can't say much about what I liked least about it since I only used it for payroll purposes. However it had over great functions.
Rating breakdown
Likelihood to recommend: 10/10
Pros
I’ve been using this POS system for 4 years and it didn’t take long to understand how it works.
Cons
This software will glitch from time to time when pressing certain command buttons.
Rating breakdown
Likelihood to recommend: 10/10
All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.
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