Aloha POS Pricing, Features, Reviews & Comparison of Alternatives

Aloha POS

Restaurant POS system optimized for handheld devices

3.55/5 (57 reviews)

Aloha POS overview

What is Aloha POS?

NCR Aloha POS is a restaurant POS (point-of-sale) system that is flexible and scalable to any size and type of restaurant whether it is fine dining or quick service. It is a fully featured solution that is available as a stand-alone system or as a web-based program. Aloha POS enables mobile ordering and payment, table and reservation management, takeout and delivery mapping, as well as kitchen production.

Aloha POS offers users an intuitive visual interface that supports check spitting, card processing, loyalty programs and gift cards. There is also a mobile version of NCR Aloha POS software available for iPad and iPhone.



Aloha POS offers a variety of summary reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed. If an item is running low, users will be able to see exactly how much stock is left and all data is synchronized between devices including handhelds and mobiles connected to the Aloha POS app.

If the establishment's internet goes down, Aloha POS will still process and take orders thanks to its multiple layers of redundancy. The NCR company offers free software upgrades and next generation hardware terminals every five years.

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Aloha POS screenshot: Aloha POS is available on iTunes for iPhone and iPadAloha POS screenshot: With the Aloha POS iPhone app users can take orders tables or tabs  Aloha POS screenshot: Aloha POS iPhone app users can take orders by individual seats Aloha POS screenshot: Users can add modifiers to each order using the Aloha iPhone app Aloha POS screenshot: Users can apply gift cards and and promos using the Aloha iPhone appAloha POS screenshot: Aloha POS is optimized for handheld devices

Aloha POS reviews

Value for money
Features
Ease of use
Customer support
  3.2
  3.7
  3.8
  3.0
Nichole Stallings

Aloha! Hello!

Used daily for 2+ years
Reviewed 2017-12-10
Review Source: Software Advice

Pros
Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Cons
Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kathy O'Connell

Aloha POS works great

Used daily for 2+ years
Reviewed 2017-12-09
Review Source: Software Advice

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

Pros
I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Cons
I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Peter Madden

It always comes down to service

Used occasionally for 1-2 years
Reviewed 2017-04-20
Review Source: Software Advice

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Pros
It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons
Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should. Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anthony Arballo

Perfect for Restaurants

Used daily for 2+ years
Reviewed 2020-03-11
Review Source: Software Advice

Overall it works great with ADP interface for timekeeping.

Pros
Aloha is perfect for restaurants industries. I used it at Fatburger at all our store locations. We pulled payroll hours and exported it into ADP easily.

Cons
I can't say much about what I liked least about it since I only used it for payroll purposes. However it had over great functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessica Kircher

Easiest POS System To Learn

Used daily for 2+ years
Reviewed 2020-02-15
Review Source: Capterra

Pros
I’ve been using this POS system for 4 years and it didn’t take long to understand how it works.

Cons
This software will glitch from time to time when pressing certain command buttons.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Aloha POS pricing

Pricing options
Subscription
View Pricing Plans

All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.

Aloha POS features

Electronic Payments

API (415 other apps)
Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Additional information for Aloha POS

Key features of Aloha POS

  • Multi-functional POS
  • Enter orders
  • Payments
  • Streamline food preparation
  • Delivery management
  • Fixed POS terminals
  • Built for handheld devices and mobile phones
  • On-premise POS software with data services in the cloud
  • Continued functionality without internet
  • Multiple layers of redundancy
  • Consumer engagement
  • Security
  • Employee theft
  • Reports
  • Total sales reports
  • Server sales reports
  • Product mix reports
  • Labour costs reports
  • Item sales reports
  • Category sales reports
  • Service speed reports
View All Features

Benefits

Aloha POS is available as both an on-premise software and a cloud-based service with data storage.

Restaurant owners and managers can streamline their restaurant’s processes including order routing, breakdowns, and kitchen management.

Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.

Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.

Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.