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NCR Aloha Pricing, Features, Reviews and Alternatives
NCR Aloha product overview
What is NCR Aloha?
NCR Aloha is a cloud-enabled restaurant management platform, sold via subscription, that serves as the heart of a restaurant’s operations – from digital ordering and point-of-sale to payments, from consumer engagement to back office and beyond. The platform provides everything a brand needs to run a restaurant, all integrated and packaged together.
Key benefits of using NCR Aloha
Enable an easy, contactless experience: Guests will rest easier with contactless experiences that enable them to order and pay while avoid handing over their credit card or touching other shared surfaces
Accelerate your digital strategy: Provide guests with a great online and mobile ordering experiences with location-specific menus and online payment
Manage your system from anywhere: Pricing, POS layouts, display graphics and more are all centralized in one cloud-based management system to help you manage your restaurant (or restaurants) from anywhere.
Create Greater Brand Engagement: Target loyalty programs and gift cards to you best customers to increase sales or influence decisions
Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.
Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.
Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.
Typical customers
Platforms supported
Support options
Training options
NCR Aloha pricing information
Value for money
3.3
/5
74
Starting from
No pricing info
Pricing options
Value for money contenders
NCR Aloha features
Functionality
3.8
/5
74
Total features
61
6 categories
Most valued features by users
Functionality contenders
NCR Aloha users reviews
Overall Rating
3.7
/5
74
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6.98/10
26
23
10
8
7
Overall rating contenders
Jessica M.
Restaurants, 11-50 employees
Used daily for 6-12 months
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Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.
This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.
I wish it was more updated looking. I wish you could change between screens without logging back in
Edward L.
Food & Beverages, 51-200 employees
Used daily for 2+ years
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We have partnered with NCR and have had a great experience from install to support.
Ease of use and the ability for our management teams to continue to program easily with out support.
The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.
Peter M.
Restaurants, 11-50 employees
Used other for 1-2 years
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I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that...
It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.
Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should. Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.
Trishna P.
Food & Beverages, 1-10 employees
Used daily for 2+ years
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Love that I can manage various aspects of my business-from point of sale, to inventory, and everything in between- via a single platform
It does take a little time to get used to all of the different features, and I find it takes a little too much effort to edit/change menu items from the back end
Peggy S.
Hospitality, 501-1,000 employees
Used daily for 2+ years
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Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.
Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated. We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training. Management loves the Pulse App.
The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious. The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.
NCR Aloha FAQs and common questions
Q. What type of pricing plans does NCR Aloha offer?
NCR Aloha has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of NCR Aloha?
NCR Aloha has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does NCR Aloha support?
NCR Aloha supports the following languages:
Catalan, Chinese (Simplified), Czech, Danish, Dutch, English, French, German, Italian, Portuguese, Romanian, Russian, Spanish, Turkish
Q. Does NCR Aloha offer an API?
Yes, NCR Aloha has an API available for use.
Q. What other apps does NCR Aloha integrate with?
NCR Aloha integrates with the following applications:
7shifts, QuickBooks Payroll, HotSchedules, DoorDash, Checkmate , Olo
Q. What level of support does NCR Aloha offer?
NCR Aloha offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, 24/7 (Live rep), Phone Support
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