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NCR Aloha Logo

NCR Aloha

Technology to help you run your restaurant end-to-end

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NCR Aloha Pricing, Features, Reviews and Alternatives

NCR Aloha product overview

What is NCR Aloha?

NCR Aloha is a cloud-enabled restaurant management platform, sold via subscription, that serves as the heart of a restaurant’s operations – from digital ordering and point-of-sale to payments, from consumer engagement to back office and beyond. The platform provides everything a brand needs to run a restaurant, all integrated and packaged together.

Key benefits of using NCR Aloha

Increase speed and efficiency: NCR Aloha is a purpose-built, industry-tested solution that offers thousands of features to help you work faster, like the ability to edit orders on the fly, nested modifiers, tip share, true redundancy and more.

Enable an easy, contactless experience: Guests will rest easier with contactless experiences that enable them to order and pay while avoid handing over their credit card or touching other shared surfaces

Accelerate your digital strategy: Provide guests with a great online and mobile ordering experiences with location-specific menus and online payment

Manage your system from anywhere: Pricing, POS layouts, display graphics and more are all centralized in one cloud-based management system to help you manage your restaurant (or restaurants) from anywhere.

Create Greater Brand Engagement: Target loyalty programs and gift cards to you best customers to increase sales or influence decisions

Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.

Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.

Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
24/7 (Live rep)
Phone Support

Training options

Videos
Live Online
Webinars
In Person
Documentation

NCR Aloha pricing information

Value for money

3.3

/5

74

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NCR Aloha features

Functionality

3.8

/5

74

Total features

61

6 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
API
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing

Functionality contenders

NCR Aloha users reviews

Overall Rating

3.7

/5

74

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.98/10
Rating distribution

5

4

3

2

1

26

23

10

8

7

Pros
We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Good - We enjoyed working with the local branch and helping us set up or system.
We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific.
Cons
The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees.
Never stays online, system goes down all the time terrible. No one wants to properly fix it they want to pass it on via email and leave you with no system.
Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use and deploy

Reviewed 17 days ago

Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.

Pros

This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.

Cons

I wish it was more updated looking. I wish you could change between screens without logging back in

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Aloha Everybody

Reviewed 2 years ago

We have partnered with NCR and have had a great experience from install to support.

Pros

Ease of use and the ability for our management teams to continue to program easily with out support.

Cons

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It always comes down to service

Reviewed 5 years ago

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that...

Pros

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should. Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great way to streamline operations

Reviewed 2 months ago
Pros

Love that I can manage various aspects of my business-from point of sale, to inventory, and everything in between- via a single platform

Cons

It does take a little time to get used to all of the different features, and I find it takes a little too much effort to edit/change menu items from the back end

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

NCR Aloha is here to stay

Reviewed 2 years ago

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Pros

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated. We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training. Management loves the Pulse App.

Cons

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious. The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

NCR Aloha FAQs and common questions

Q. What type of pricing plans does NCR Aloha offer?

NCR Aloha has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of NCR Aloha?

NCR Aloha has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does NCR Aloha support?

NCR Aloha supports the following languages:
Catalan, Chinese (Simplified), Czech, Danish, Dutch, English, French, German, Italian, Portuguese, Romanian, Russian, Spanish, Turkish


Q. Does NCR Aloha offer an API?

Yes, NCR Aloha has an API available for use.


Q. What other apps does NCR Aloha integrate with?

NCR Aloha integrates with the following applications:
7shifts, QuickBooks Payroll, HotSchedules, DoorDash, Checkmate , Olo


Q. What level of support does NCR Aloha offer?

NCR Aloha offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, 24/7 (Live rep), Phone Support

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