This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

NCR Aloha Logo

NCR Aloha

Technology to help you run your restaurant end-to-end

learn more

NCR Aloha Features

Features Summary

Functionality

3.8

/5

73

Total features

61

6 categories

NCR Aloha features

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Barcode / Ticket Scanning
Cash Management
Credit Card Processing
Customer Accounts

Common features of Bar POS software

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Bar Tab Management
Barcode / Ticket Scanning
Cash Management
Clock In / Out

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.8

/5

73

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

61

Unique features

  • Real Time Data

  • Order Tracking

  • Barcode / Ticket Scanning

  • For Restaurants

Functionality

4.6

/5

1.9K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

40

Features in Common

19

Unique features

  • Returns Management

  • Invoice Management

  • PCI Compliance

  • Sales Tax Management

Functionality

4.5

/5

1.2K

Price starts from

20

Per month

visit website

Total Features

28

Features in Common

8

Unique features

  • PCI Compliance

  • Activity Tracking

  • Survey/Poll Management

  • No-Card Loyalty System

Common NCR Aloha comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Aloha Everybody

Reviewed 2 years ago

We have partnered with NCR and have had a great experience from install to support.

Pros

Ease of use and the ability for our management teams to continue to program easily with out support.

Cons

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

NCR Aloha is here to stay

Reviewed 2 years ago

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Pros

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated. We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training. Management loves the Pulse App.

Cons

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious. The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Review of Aloha

Reviewed 2 years ago

Good - We enjoyed working with the local branch and helping us set up or system.

Pros

The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.

Cons

None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

My Review

Reviewed 2 years ago

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

Pros

Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

Cons

The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great back office product

Reviewed 2 years ago

Absolutely great across the board

Pros

All aspects of back office management is well integrated into one platform.

Cons

Sometimes has long lags in between screens.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Aloha POS works great

Reviewed 5 years ago

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

Pros

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Cons

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

NCR Aloha is very robust but needs updates

Reviewed 5 months ago

Overall the system worked well for many years but we ultimately replaced it for a more current option that provided better cloud-based tech for less money.

Pros

Ability to customize things like loyalty, gift cards, gratuity reporting is very good. system is a workhorse.

Cons

Updating pricing and creating buttons takes too long and is too complicated compared to newer POS systems. Customer service not very responsive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

15+ years experience using Aloha POS

Reviewed 5 years ago

Aloha used to be more an industry standard but they are falling behind the times due to outdated software and ease of integration.

Pros

Ease of usability for Front of house Reliable Industry Standard/ Familiarity Good customer service if you pay for that service

Cons

Outdated software Limited additional software upgrades Lack of reporting options/ We use secondary program to generate reports (CTUIT)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Still the same

Reviewed 7 months ago

I have used it quite a bit but not for years and I'm using again. The system has not changed much at all.

Pros

I liked it a lot in the 80's but now, it's still the same. It's clean and front end easier to use as it always was.

Cons

The software is challenging to navigate and is not as easy to use as many of the other systems on the market today. They system is clunky and takes forever to program and input new information for use. Then, the refresh that has to be completed. Outdated program. There are way too many people and systems involved in the customer service. i3, NCR, Aloha...it's a joke when you need something done and it takes forever to get resolution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Choice

Reviewed 2 years ago

I've had great experiences with Aloha over the years. Customer support knows when to escalate issues and generally the response times are quick. The software is easy to learn for FOH and back office manager functions are intuitive.

Pros

Aloha has the capability to handle any concept protype in development then seamlessly transition into multi-units. Reporting structure is best in class with unit level metrics remaining a priority.

Cons

NCR Aloha is one of the pricier options which should really only be utilized with multi units. It's too robust and complicated for the average mom and pop place.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NCR Aloha

Reviewed 2 years ago

Our overall experience with NCR has been great. The product, while it may be on the higher side of pricing, is well worth what you pay for. You just have to utilize it properly.

Pros

We started out with multiple POS systems across our properties, NCR was the easiest to use and most user friendly for FOH and BOH staff. It is easy to train on and easy to deploy once you have multiple locations. We have tried many other POS providers out there and NCR has always been responsive and quick to solve any issues or answer any questions that may come up.

Cons

Built in reporting lacks compared to other providers, their online reporting tool is good but still has a ways to go when compared to Avero. The initial roll-out of connected payments was needed by us and I wish we would have not went with the Verifone pin pad product they offered at the time. They quite often break down and are buggy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Restaurant Software

Reviewed a year ago

My overall experience with NCR Aloha is that it's the best software for any restaurant. I have used a few different ones and this one is by far my favorite. It's very easy on the back and front end. I do wish the customer service was easier to reach, it takes a while to get ahold of them. However, the software is so user friendly you probably won't need customer service much.

Pros

The best feature about this product is the ease of use. Aloha is extremely simple which makes it easier for new employees who have never served before. The layout is very blocky so that it's easy to read and click. This is true for both computer and mobile devices.

Cons

My least favorite thing about Aloha is that you can't do everything on the mobile app that you can do on the computer. Our servers use mainly the mobile apps, as they are going into theater auditoriums to take orders. It would be nice if you could do ALL functions on both mobile and computer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Aloha! Hello!

Reviewed 5 years ago
Pros

Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Cons

Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

POS functionality

Reviewed 4 years ago

It is too difficult to navigate the back of the house functionality. There are too many steps involved.

Pros

Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

Cons

Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best POS enterprise on market

Reviewed 4 years ago

Have used over 4 different POS enterprises. Aloha and NCR is best service and options no questions asked

Pros

Have used full service, QSR, and mobile pos products and always have been satisfied. Hosted services are a huge plus. Customer support is always painless and quick to produce a solution.

Cons

A little pricey but worth paying. If app is implemented it is based off POS database making some changes to the app not feasible

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Overall Satisfaction

Reviewed 2 years ago

Great and proactive experience.

Pros

As a franchise organization, I like the back of the house reporting and capabilities. Easy to use for the front of the house.

Cons

Programing new items into the software can be very time consuming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Just ok.

Reviewed 4 years ago

The system could have changed since I used it but I didn’t exactly love it where I am primary English.

Pros

It had a lot of different features. Many options for different reports(ie tax and sales) and customer information.

Cons

Once I learned the system it was easy but there was so many steps to get from point A to point B sometimes. Also I used this software at an old workplace and it was all in French. Although it had an English option not everything translated and some of the things that did simply didn’t make sense.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Very easy to use and to teach

Reviewed 5 years ago
Pros

Very user friendly, easy to teach to new employees. Easy to process payments and close out checks. Easiest use for bartenders I've seen.

Cons

Different functions available at different places I've worked at. If there is ever a power outage there is no built in backup battery or access to the open checks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Costly, but great operating, staff enjoyed, easy system

Reviewed 4 years ago
Pros

Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient. Cloud based a big plus

Cons

Set up is brutal, cost is high, customer service was non existent. System did crash more than once. Wasn't easy to integrate payroll or sales history

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good customer service, quick reslove.

Reviewed 5 years ago
Pros

Easy to use at POS. Easy to train someone on. Easy to program new products, prices or menu's on. Quick speed.

Cons

When downloaded new version, lost most of old stuff. Sometime when calling for support we get someone that really doesn't seem to know what their doing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

User Friendly

Reviewed 4 years ago
Pros

User friendly at the restaurant level. At the programming level, Aloha has added new options with each upgrade that make programming easy.

Cons

Some functions do not work even with the support companies assistance such as Movies at clock in. I understand there are companies that have been able to make the movies work, but those are larger companies with an IT department. With the 12.3 release I am unable to drop in data bases to the file server. This function was removed when they moved to a sequel server setup. This has greatly complicated the programming function at multiple locations without paying more money for another service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Aloha is Modern Looking

Reviewed 2 years ago

Too Slow, Bad Customer Service, and Not User Friendly at All.

Pros

Seems newer in style, table layouts are nice, and Equipment is newer/modern.

Cons

Customer service is horrible, when using in Casinos Comp using is too complicated and time-consuming, and this P.O.S. is not good to use in high volume businesses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Horrible System and even Worse Customer Service!

Reviewed 5 years ago
Pros

No pros were added to this review

Cons

I wish I could give them a "0," because this is the absolute worst company I have ever done business with... They do not return phone calls or emails, routinely overcharge my account, deduct money without warning for chargebacks that I have no knowledge of or have received no paperwork regarding. I never know who to call for what because the company is so large and they source everything to different departments. I cannot express enough how much displeasure, frustration, and anger doing business with this company has caused me. I have reached my limit and will be switching our POS system as well as processing away from Aloha and NCR. DO NOT MAKE THE SAME MISTAKE I DID.... AVOID THIS COMPANY!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Software streamlines HR documents but is still glitchy.

Reviewed 5 years ago
Pros

Organization of files, user-friendly interface, can organize both HR files along with other paperwork

Cons

Glitchy, occasionally not enough communication within customer service dept. (Ex: we were told one thing by one representative and something else from another)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Do not trust companies which has been through lots of mergers, very unreliable.

Reviewed 5 years ago

I would like to ask... Before being bought or being merged, have you ever thought of upgrading and improving the system, quality of customer service?

Pros

They have all the basic functions. I don't really have a good thing to say about this company and system.

Cons

Legacy system, not user-friendly. The color of the screen is also ancient. Never seen a customer service response this bad. We run a restaurant, and time is money.