NCR Aloha Pricing Plan & Cost Guide

NCR Aloha

Restaurant POS system optimized for handheld devices

3.68/5 (67 reviews)

NCR Aloha Pricing

Pricing model: Subscription

All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.

Competitors Pricing

PriceWise

Pricing model: Subscription

ProgramBook

Starting from: 3000.00/year
Pricing model: Subscription

Legwork

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Xüdle

Starting from: 149.00/month
Pricing model: Subscription

Brigade POS

Starting from: 99.00/month
Pricing model: Subscription

NCR Aloha Pricing Reviews

Pros
  • It seems like a solid system which would be durable and good through wear and tear. Can have multiple units in one restaurant as well.Jennifer C.Read the full review
  • The layout is nice and easy to read and find what you are looking for. I mostly liked the ability to pull up the reporting on my phone via the app.Verified ReviewerRead the full review
  • Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient.TJ S.Read the full review
Cons
  • Terrible customer service. If you have multiple locations it's a terrible idea to have this.Joe L.Read the full review
  • Set up is brutal, cost is high, customer service was non existent. System did crash more than once.TJ S.Read the full review
  • Lack of ability to speak with service managers. We are operating a business and struggle to maintain standards when fighting with the computor.Elliot W.Read the full review
82%
recommended this to a friend or a colleague

15 reviewers had the following to say about NCR Aloha's pricing:

Julius Kihara

Aloha POS makes transactions easy.

Used occasionally for 6-12 months
Reviewed 2018-07-13
Review Source: Software Advice

Pros
Cloud based storage makes your records accessible anywhere anytime, easy to use, cheap for use in both small-scale and large-scale users, mobile software makes it great to access transactions from remote locations.

Cons
Customer response is not up to expectations but generally all the features are great makes work easy no need for paper records.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Jennifer Campbell

Too expensive

Reviewed 2019-01-10
Review Source: Software Advice

Would be nice to have a unit that is accessible to smaller scale restaurants.

Pros
It seems like a solid system which would be durable and good through wear and tear. Can have multiple units in one restaurant as well.

Cons
This product is for too expensive for a small company to use. I made a call to The company and We couldn’t afford to use it.

Rating breakdown

Ease of use
Features

Minimize review

Sean Macnicoll

Good customer service, quick reslove.

Used daily for 2+ years
Reviewed 2017-08-08
Review Source: Software Advice

Pros
Easy to use at POS. Easy to train someone on. Easy to program new products, prices or menu's on. Quick speed.

Cons
When downloaded new version, lost most of old stuff. Sometime when calling for support we get someone that really doesn't seem to know what their doing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Gabriel Miller

Needs a major overhaul

Used daily for 2+ years
Reviewed 2019-12-15
Review Source: Software Advice

Aloha has potential but overall all is cumbersome to use and not efficient.

Pros
Aloha has features that make it easy to adjust pricing and add menu items to tickets. It’s is simple to split checks and take multiple payment methods for an order.

Cons
It is complicated to customize an order of the presets for an item are not programmed in. Deleting or voiding items is not simple and you cannot easily combine tickets. The sales ring in through aloha do not always show up in the main accounting software used by our company.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

Minimize review

Greg Click

NCR Aloha

Used daily for 2+ years
Reviewed 2020-11-03
Review Source: Capterra

Our overall experience with NCR has been great. The product, while it may be on the higher side of pricing, is well worth what you pay for. You just have to utilize it properly.

Pros
We started out with multiple POS systems across our properties, NCR was the easiest to use and most user friendly for FOH and BOH staff. It is easy to train on and easy to deploy once you have multiple locations. We have tried many other POS providers out there and NCR has always been responsive and quick to solve any issues or answer any questions that may come up.

Cons
Built in reporting lacks compared to other providers, their online reporting tool is good but still has a ways to go when compared to Avero. The initial roll-out of connected payments was needed by us and I wish we would have not went with the Verifone pin pad product they offered at the time. They quite often break down and are buggy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Nicholas Pesola

Restaurant POS review

Used daily for less than 6 months
Reviewed 2017-01-27
Review Source: Software Advice

It is the best POS we've used. It is very easy to use. We have very few problems with it. And when we do the customer service is helpful and responsive. Occasionally it is hard to figure out without adding on additional packages but it is a good POS.

Pros
Easy to understand

Cons
Expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Nichole Stallings

Aloha! Hello!

Used daily for 2+ years
Reviewed 2017-12-10
Review Source: Software Advice

Pros
Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Cons
Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Audrey Hoke

One of the best restaurant POS systems out there

Used daily for less than 6 months
Reviewed 2018-03-31
Review Source: Software Advice

Overall a rounded score of a solid A!

Pros
A restaurant POS system powerful enough to run an entire restaurant on. Aloha is definitely an easy-to-use software. The core features are designed specifically for restaurant success.

Cons
The cost is really the only cons that I could say for the software, however, with that said, you get what you pay for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

TJ Slain

Costly, but great operating, staff enjoyed, easy system

Used daily for 2+ years
Reviewed 2018-07-24
Review Source: Software Advice

Pros
Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient. Cloud based a big plus

Cons
Set up is brutal, cost is high, customer service was non existent. System did crash more than once. Wasn't easy to integrate payroll or sales history

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Julius Kihara

Aloha is simple and reliable

Used occasionally for 6-12 months
Reviewed 2019-07-10
Review Source: Software Advice

With Aloha POS we are able to receive high number of payments during our conferences with ease using various payment methods as opposed to the past when the process was slow and ineffective.

Pros
It is easily customisable to fit different industries we used it to accept conference payments while other people use it majorly for restaurants, it's affordable, works in almost all operating systems but not my Chromebook but works online so I have nothing to worry about, the design is user friendly.

Cons
Learning how to use all the features effectively was a task but after I understood it I enjoyed it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Ed Mihok

Very negative

Reviewed 2016-04-20
Review Source: Software Advice

Pros
I like very little if anything about Aloha. After five years, familiarity is the only positive experience I have about the product.

Cons
Dated software/technology, expensive. Despite paying for an annual support contract, response times to questions range from days and sometimes weeks. Sales team needs upgrading in response and truly understanding a customers needs.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 1/10

Minimize review

Anonymous

Aloha to Aloha

Used occasionally for 2+ years
Reviewed 2020-08-21
Review Source: Capterra

Aloha was a leader in the industry, but I don't feel they have kept up with the other, newer and more streamlined systems. I've often felt as though they keep trying to put makeup on the old version and not bring anything new. But the cost associated with this system is astronomical.

Pros
I really like the setup and the presentation of the software. The older versions were always clean and I like that they kept this through the years. The software works well and is user-friendly. The layout is nice and easy to read and find what you are looking for. I mostly liked the ability to pull up the reporting on my phone via the app. It was amazing!

Cons
This program continues to grow and expand but I don't feel it is doing so in a good way. While they focus on what they have always done, other systems provide more and seem to do so in a more streamlined manner. The support is lacking and hard to get through to the right person to help. They use so many people or satellite companies that have limited resources. I used one that said they were large and could handle all we were rolling out, but they could not. They were never there when we needed them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Edward Ledford

Aloha Everybody

Used daily for 2+ years
Reviewed 2020-11-12
Review Source: Capterra

We have partnered with NCR and have had a great experience from install to support.

Pros
Ease of use and the ability for our management teams to continue to program easily with out support.

Cons
The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Andrew Minkewicz

My Review

Used daily for 2+ years
Reviewed 2020-11-12
Review Source: Capterra

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

Pros
Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

Cons
The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Peter Madden

It always comes down to service

Used occasionally for 1-2 years
Reviewed 2017-04-20
Review Source: Software Advice

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Pros
It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons
Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should. Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review