Ambur Pricing, Features, Reviews & Comparison of Alternatives

Ambur

iPad optimized POS system for restaurants

3.17/5 (9 reviews)

Ambur overview

Ambur is an iPad point of sale system that provides restaurants and bars with a seamless service experience. The all-in-one solution simplifies front of house processes from seating, order taking, and payment processing, as well as back of house management such as payroll calculations and detailed reporting. The Ambur platform works on any iPhone or iPad on iOS 9 and stores data locally in case the internet drops.

Managers can add, edit and ‘86’ menu items and categorize them for speedier service. Servers can take detailed orders at the table and send them straight to the kitchen using an iPad. Ambur also enables reservation management for table bookings, and even allows users to make notes on specific customers. The table layout can be customized to mimic the establishment’s seating arrangements, helping to eliminate errors and confusion.

Ambur offers an integrated payment processor, or the option to utilize a processor of choice. Staff members can be organized into different permission groups for limited access to certain system controls. Ambur helps managers complete payroll tasks with automatic calculations based on staff’s time-clock info within the system. Any business using the platform can be sure that they are PCI compliant.
www.amburapp.com

Pricing

Starting from
$59/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Ambur screenshot: Take detailed orders and modify then with just a few tapsAmbur App Order Screen OverviewAmbur screenshot: Automatically calculate payroll based on staff's time-clock infoAmbur screenshot: Add, edit, or 86 menu items right from an iPadAmbur screenshot: Customize the table layout to mimic a bar or restaurant Ambur screenshot:  Setup system settings, permissions, payment methods, modifiers, shifts and more from the management menuAmbur screenshot: The system works on any iPhone or iPad on iOS 9

Ambur reviews

Value for money
Features
Ease of use
Customer support
  1.8
  3.2
  3.7
  2.5
John Inman

Reviewed 2013-11-03
Review Source: Software Advice

My restaurant has used Ambur for approximately a year and a half now. Our customers are both surprised and impressed that we use iPads for our POS system. I personally love the flexibility of changing prices and menu items with great ease. However, it was a lot of work in the beginning creating our menu from scratch. In order to use this system and build your menu, the restaurant owner will probably need some experience with computers. Someone with only little computer knowledge might find themselves very frustrated initially. On a positive note, once you successfully build your menu, you will know the system ins and outs very well. Prior to Ambur we were using handwritten paper receipts. This system leads to a lot of errors due to confusing orders or incorrectly written orders. We would have at least 2-3 errors daily due to human error. Once we began using Ambur, I noticed that our errors were almost completely eradicated. This alone makes Ambur worth the money you spend for the system. The money we save in human errors will eventually pay for the cost of Ambur. It really didn't take long for our employees to figure out the system. Training is really pretty easy with the younger, more tech-savvy generation. Most employees learn with about 10 or 15 minutes of training. Once you train a couple of employees they are normally able to train the rest of your employees for you (probably better than you trained them). The only negatives I have are the following: 1) You can not run totals for a customer for a set date. If you want to run a customer report for the month of September 2013, the report will give you the total for those customers for everything saved on the iPad. In other words, if you want the totals for a certain period of time, you will need to delete all data outside of the dates you want. This is actually a big negative if you are wanting to run a customer loyalty program. 2) Ambur is great with your wifi. Customers can even download Ambur and place their own order within your wifi. However, I want to give customers the option of ordering from their own home. The only way is to seek out another company to build another app for online orders. I hope to see Ambur come up with an app that allows customers to order from their mobile device from anywhere that would connect to my system outside of my wifi. Overall Ambur is great and beats any other POS system out there. After using this system for a year and a half, I only have two negatives; that's pretty impressive. Ambur is always updating, and I expect that they will eventually send out a patch to fix the negatives I've come up with.

Rating breakdown

Ease of use
Features
Customer support

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Suzanne Vargas

Better before the buyout

Used daily for 2+ years
Reviewed 2017-01-05
Review Source: Capterra

We have used this in a pub setting for 4 years. The pricing structure changed along with the owners about a year ago. It went downhill after that.

Pros
Robust reporting with historical data. Very customizable.

Cons
Their customer service is awful. Really awful. Don't expect any phone help and the online support doesn't fully read what you write. Overall a total time suck and very frustrating when your sitting with customers and a down POS system:

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Mark Jamison

Ambur Support Stinks

Used daily for 2+ years
Reviewed 2018-03-13
Review Source: Software Advice

Pros
A more than adequate software program for running a restaurant. Simple to use and update. Does virtually everything you need it for.

Cons
Customer support is horrendous. Been working on a bug fix for six months. Call nearly every week. Never speak to the same person twice. Newest person has no idea who we are or why we are calling. Promise immediate follow up with NEVER happens.

Rating breakdown

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Ease of use
Features
Customer support

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James Doucette

There is no customer support

Used daily for 1-2 years
Reviewed 2017-06-13
Review Source: Software Advice

This is a mom and pop platform. Support is worse than that. Design and usee of system is there, but this company doesn't understand the urgency needed for support. If you do not have a back up POS platform, you will encounter times where you are down for hours to days of not being able to use this system and maybe without getting a response from customer service for 72 hours or more.

Pros
Good idea, design is good and easy to use for the most part. As long as you are only using one Ipad it works well most of the time.

Cons
Whenever it doesn't work...there is literally zero customer support, even for mission critical events. Sales data is NOT reliable. Very easy to duplicate credit card charges (the system sometimes duplicates them in error) and double charge all customers for a particular day. System cannot function or accurately capture data if more than one Ipad is being used. Email support can take up to 3 days to respond to any inquiry. No live support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Jeff Schweitzer

Nightmare from Day 1

Used daily for less than 6 months
Reviewed 2016-08-10
Review Source: Capterra

After a lot of research, we chose Ambur for the price, and our familiarity with iPads. Ambur is owned by Shopkeep, which is another credit card processor, but they don't talk with each other. No phone support for Ambut, only email. Our 2nd day, the system froze while batching credit cards, so we restarted it. Same thing on our second day, a Saturday. On Monday, the calls started coming in, that we had double-charged 341 customers! We wasted many many hours explaining to irate customers that it was our POS' fault, lost a lot of business, wasted hours of time. Then Ambur blamed us for re-starting the frozen App. Then wasted more time handling chargebacks. Turns out Ambur needed a better router, but they didn't tell us. Now it works better, but the reporting is very weak. The credit card processor, Shopkeep is not well-integrated into the App, so multiple steps to find the info we are looking for. Also, lots of keystrokes to modify orders.

Pros
Attractive layout of menu items.

Cons
Bad, weak reporting, difficult to get accurate sales data. Very slow customer support, some of them are good, some just blame the user for problems. Sales team is unavailable after software is downloaded.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Ambur pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
View Pricing Plans

Single: One Ambur device - $59/month billed annually

Multi: 2-3 Ambur devices - $99/month billed annually

Unlimited: Unlimited Ambur devices - $149/month billed annually

Ambur features

Electronic Payments

API (358 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (195 other apps)
CRM Integration (131 other apps)
Calendar Management (180 other apps)
Custom Fields (147 other apps)
Customer Database (152 other apps)
Customizable Branding (192 other apps)
Customizable Reporting (160 other apps)
Customizable Templates (166 other apps)
Data Import/Export (175 other apps)
Email Integration (186 other apps)
Mobile Integration (128 other apps)
Real Time Data (129 other apps)
Reminders (184 other apps)
Reporting & Statistics (226 other apps)
Social Media Integration (163 other apps)
Third Party Integration (211 other apps)

Additional information for Ambur

Key features of Ambur

  • Front of house management
  • Business management tools
  • Secure system
  • Take detailed orders
  • Split checks and offer payment methods
  • Assign order types
  • Manages reservations and remember guest details
  • Permissions based access
  • Automatically calculate payroll
  • Staff time-clock
  • Detailed reports
  • Add, edit, or 86 menu items
  • Categorize menu items
  • Integrated payment processor
  • PCI compliant
  • Stores data locally without internet connection
  • Modify orders
  • Custom table layout
  • Integrated credit card processing
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Benefits

Servers can manage split checks and offer various payment methods to suit every customer's preferences.

Users can assign order types and record regulars' details for quicker and more personalized service.

Prevent sending in incorrect orders with Ambur's features for quick modification of an order in just a few taps on the iPad.

All of Ambur's detailed reports are shown in real- time, so managers are always kept up-to-date with what's going on in the business.

Ambur offers a secure system that keeps sensitive data and payment info safe, so restaurant owners can have peace of mind.