Ameyo Pricing, Features, Reviews & Comparison of Alternatives

Ameyo

All-in-one Contact Center Software

4.16/5 (25 reviews)

Ameyo overview

What is Ameyo?

Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.

Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.
www.ameyo.com

Pricing

Pricing options
One time license
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English, Arabic, French, German, Portuguese, Spanish
Ameyo Fusion CX : All In One Omni Channel Contact center and Customer Service CRM

Ameyo reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.1
  4.2
  3.7
Shivam Maheshwari

Voice channel feedback

Used daily for 2+ years
Reviewed 2019-12-02
Review Source: Capterra

Our connectivity is increased by tuning some retry time settings and campaign settings.

Pros
1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Cons
1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Response from Ameyo


Thanks, Shivam! Your feedback really matters! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Vishnu Bhagwan, PMP

Over-commitment and Under Performance

Used daily for less than 6 months
Reviewed 2019-07-17
Review Source: Capterra

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Pros
When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Cons
1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Advitiya Pandit

Ameyo fits the Bill

Used daily for less than 6 months
Reviewed 2020-04-22
Review Source: Capterra

NA

Pros
Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly

Cons
Need to have more extensive reports alog with charts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ehab Madanat

Easy to use and customize application with excellent support team

Used daily for 2+ years
Reviewed 2017-03-16
Review Source: Capterra

The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used

Pros
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mitesh Sood

Ameyo call center solution pros & cons !!

Used daily for 1-2 years
Reviewed 2019-11-05
Review Source: Capterra

Pros
I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Cons
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good

Response from Ameyo


Thanks Mitesh, your feedback really matters! :)

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ameyo pricing

Pricing options
One time license
Subscription
Free trial
View Pricing Plans

Contact sales for a custom quote

Ameyo features

API
Activity Dashboard
Email Integration
Reporting & Statistics

Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Reminders (199 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for Ameyo

Key features of Ameyo

  • Predictive dialer
  • Customizable IVR Prompt
  • Agent supervision
  • Computer telephony integration (CTI)
  • IVR with Intelligent Routing
  • ACD & Dynamic Queuing
  • Priority Routing
  • Self Service IVR
  • Productivity reports
  • Lead Management
  • Real-time and historical reports
  • Voice logger
  • Customizable wallboard
  • Quality monitoring
  • Auto Abandoned Call back
  • Live agent reassignment
  • Call conferencing
  • Third Party Integrations
  • Omnichannel Capabilities
  • Estimated Wait Time Announcement
  • Automatic Speech recoginition
  • Virtual queuing Pass
  • Proactive Connect Enhancer (PACE)
  • Screen Recording
  • Omniqueue
  • Parallel Predictive Dialer (PPD)
View All Features

Benefits

Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:

- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.

- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.

- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.

-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.

-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.