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Ameyo Pricing, Features, Reviews and Alternatives
Ameyo FAQs
Ameyo product overview
What is Ameyo?
Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.
Key benefits of using Ameyo
Key benefits that Ameyo adds to your business are listed below:
- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.
- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.
- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.
-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.
-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.
Typical customers
Platforms supported
Support options
Training options
Not sure about Ameyo? Compare it with a popular alternative
Starting from
No pricing info
Starting from
49
/user
Per month
Ameyo pricing information
Value for money
3.9
/5
93
Starting from
No pricing info
Pricing options
Value for money contenders
Ameyo features
Functionality
4.0
/5
93
Total features
106
7 categories
Most valued features by users
Functionality contenders
Ameyo users reviews
Overall Rating
4.1
/5
93
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.68/10
37
38
13
3
2
Overall rating contenders
Shivam M.
Financial Services, 501-1,000 employees
Used daily for 2+ years
Review source
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Our connectivity is increased by tuning some retry time settings and campaign settings.
1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.
1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.
Thanks, Shivam! Your feedback really matters! :)
Mohamed H.
Telecommunications, 201-500 employees
Used daily for 2+ years
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The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.
It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.
Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.
Akbarali K.
Entertainment, 501-1,000 employees
Used daily for 2+ years
Review source
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It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's take almost more then 6 months Also they way of your user talking on phone is very rudely Not listening the customer explanation because of this customer is suffering lot of issues
Overall average software to use the same
Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution
Iven A.
Outsourcing/Offshoring, 51-200 employees
Used daily for 6-12 months
Review source
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Supports
user friendly, good GUI, easy to use. Voice quality
Predictive dialing, Answering Machine Detection
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for 1-2 years
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Cost and process friendly is the major reason
Connectivity is the only issue that we face
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