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Ameyo Pricing, Features, Reviews and Alternatives

Ameyo product overview

What is Ameyo?

Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.

Key benefits of using Ameyo

Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:

- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.

- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.

- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.

-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.

-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Knowledge Base
Chat
24/7 (Live rep)

Training options

Live Online
Videos
Documentation
Webinars
In Person

Ameyo pricing information

Value for money

3.6

/5

34

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Ameyo features

Functionality

3.8

/5

34
Total Features109 8 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Third Party Integrations
Activity Dashboard
Data Import/Export
Customer Database
Customizable Templates

Ameyo users reviews

Overall rating

3.9

/5

34

Positive reviews

71%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.32/10
Rating distribution

5

4

3

2

1

14

10

6

2

2

Pros
It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

AR

Anonymous Reviewer

I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

MS

Mitesh S.

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

TA

Tahir A.

Cons
Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Vishnu B.

Lack of basic functionality. Trust deficit in data being received at Dialer.

PS

Pushkar S.

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

AK

Akbarali K.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ameyo-One of the best call management tool

Reviewed 6 months ago

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Pros

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Cons

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ameeyo Dialer Review

Reviewed 2 years ago

Supports

Pros

user friendly, good GUI, easy to use. Voice quality

Cons

Predictive dialing, Answering Machine Detection

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ameyo: Review

Reviewed a month ago
Pros

I have used this CRM portal for cold calling and task management . This CRM portal is very convenient in use . It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Cons

I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

.

Reviewed 7 months ago

It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's take almost more then 6 months Also they way of your user talking on phone is very rudely Not listening the customer explanation because of this customer is suffering lot of issues

Pros

Overall average software to use the same

Cons

Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Review

Reviewed 8 months ago

Overall experience is good but Support should still be improved.

Pros

Feature Rich and 24*7 Costumer Support (L1 And L2)

Cons

Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.

Ameyo FAQs and common questions

Ameyo has the following pricing plans:
Pricing model: Subscription


Ameyo has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Ameyo supports the following languages:
Spanish, Portuguese, French, German, English, Arabic


Ameyo supports the following devices:
Android


Yes, Ameyo has an API available for use.


Ameyo integrates with the following applications:
Zoho CRM, Freshdesk, Salesforce Sales Cloud, SugarCRM, Talisma, Zendesk


Ameyo offers the following support options:
Phone Support, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)

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