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Ameyo Logo

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All-in-one Contact Center Software

(13)

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Ameyo Pricing, Features, Reviews and Alternatives

Ameyo FAQs

Q. What type of pricing plans does Ameyo offer?

Ameyo has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Ameyo?

Ameyo has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Ameyo support?

Ameyo supports the following languages:
Spanish, Portuguese, French, German, English, Arabic


Q. Does Ameyo support mobile devices?

Ameyo supports the following devices:
Android


Q. Does Ameyo offer an API?

Yes, Ameyo has an API available for use.


Q. What other apps does Ameyo integrate with?

Ameyo integrates with the following applications:
Zoho CRM, Freshdesk, Salesforce Sales Cloud, SugarCRM, Talisma CRM, Zendesk Suite


Q. What level of support does Ameyo offer?

Ameyo offers the following support options:
Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat

Ameyo product overview

What is Ameyo?

Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.

Key benefits of using Ameyo

Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:

- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.

- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.

- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.

-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.

-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
24/7 (Live rep)
Knowledge Base
Chat

Training options

Live Online
Videos
Documentation
Webinars
In Person

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Why am I seeing this?

Ameyo pricing information

Value for money

3.9

/5

98

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Ameyo features

Functionality

4.0

/5

98

Total features

92

7 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Data Import/Export
Reporting & Statistics
Customizable Templates
Contact Management

Ameyo users reviews

Overall Rating

4.1

/5

98

Positive reviews

81

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.7/10
Rating distribution

5

4

3

2

1

40

39

13

4

2

Pros
Easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good.
Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support.
Its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones.
Cons
Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
Lack of basic functionality. Trust deficit in data being received at Dialer.
Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.
EM
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Ehab M.

Banking, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use and customize application with excellent support team

Reviewed 7 years ago

The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used

Pros

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

MS
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Mahara S.

E-Learning, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Highly recommended any organization who do dialing on daily basis

Reviewed 2 years ago

It is used by us on a daily purpose of all employee in our origination. We find it useful in connecting with your customers and tracking our conversation.

Pros

Voice clarity is perfect. Conference and call transfer can be done easily. Recording can be easily shared with secured method. International calls are smooth with Ameyo.

Cons

Recording of call are stored for certain period of time only. Some time of recording shows wrong.

AK
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Akbarali K.

Entertainment, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

.

Reviewed 3 years ago

It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's take almost more then 6 months Also they way of your user talking on phone is very rudely Not listening the customer explanation because of this customer is suffering lot of issues

Pros

Overall average software to use the same

Cons

Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution

MS
AvatarImg

Mitesh S.

Telecommunications, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ameyo call center solution pros & cons !!

Reviewed 5 years ago
Pros

I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Cons

we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good

Vendor response

Thanks Mitesh, your feedback really matters! :)

AK
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Ajay K.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Be relevant

Reviewed 2 years ago

Some feature is good. easy to handling and call executive use on easily.

Pros

Call Integration is good. Voice quality and call transferring the call is easy.

Cons

Software Support team Response is not good if we have required any new requirement process is not clear. cost is so high for new module implemention.

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