Ameyo Pricing, Features, Reviews & Comparison of Alternatives

Ameyo

All-in-one Contact Center Software

4.15/5 (20 reviews)

Ameyo overview

Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.

Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.
www.ameyo.com

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, French, German, Portuguese, Spanish
Ameyo Fusion CX : All In One Omni Channel Contact center and Customer Service CRM

Ameyo reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.0
  4.3
  3.7
Ehab Madanat

Easy to use and customize application with excellent support team

Used daily for 2+ years
Reviewed 2017-03-16
Review Source: Capterra

The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used

Pros
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mitesh Sood

Ameyo call center solution pros & cons !!

Used daily for 1-2 years
Reviewed 2019-11-05
Review Source: Capterra

Pros
I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Cons
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jacob Malloney

The most cost effective contact center solution available in the market right now!

Used daily for 1-2 years
Reviewed 2016-09-12
Review Source: Capterra

We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology. We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Pros
Loved it! - Awesome inbound call routing - One of the best dialers available in the market right now - Easily Customizable - Low cost as compared to competition

Cons
None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

you can work efficiently and more productive as well.

Used daily for 6-12 months
Reviewed 2018-07-13
Review Source: Capterra

increase of work productivity and less agent errors.

Pros
Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Cons
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lam Vinh

Need to improve Customer Support

Used daily for 1-2 years
Reviewed 2017-04-11
Review Source: Capterra

Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Pros
- Easy to use - Efficient - Stable

Cons
- Support team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ameyo pricing

Pricing options
Free trial
One time license
Subscription
View Pricing Plans

Contact sales for a custom quote

Ameyo features

API
Activity Dashboard
CRM Integration
Email Integration
Reporting & Statistics

Activity Tracking (157 other apps)
Automatic Notifications (194 other apps)
Calendar Management (180 other apps)
Custom Fields (145 other apps)
Customer Database (150 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (158 other apps)
Customizable Templates (165 other apps)
Data Import/Export (173 other apps)
Electronic Payments (130 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Additional information for Ameyo

Key features of Ameyo

  • Predictive dialer
  • Customizable IVR Prompt
  • Agent supervision
  • Computer telephony integration (CTI)
  • IVR with Intelligent Routing
  • ACD & Dynamic Queuing
  • Priority Routing
  • Self Service IVR
  • Productivity reports
  • Lead Management
  • Real-time and historical reports
  • Voice logger
  • Customizable wallboard
  • Quality monitoring
  • Auto Abandoned Call back
  • Live agent reassignment
  • Call conferencing
  • Third Party Integrations
  • Omnichannel Capabilities
  • Estimated Wait Time Announcement
  • Automatic Speech recoginition
  • Virtual queuing Pass
  • Proactive Connect Enhancer (PACE)
  • Screen Recording
  • Omniqueue
  • Parallel Predictive Dialer (PPD)
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Benefits

Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:

- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.

- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.

- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.

-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.

-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.