Ameyo vs ChaseData Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$89.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

118

12

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.
For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
Since my company contracted with chase data we can honestly say we have no dislikes.
If I have a problem it is fixed in a timely manner.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Ad hoc Reporting
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Chat
  • Compliance Management
  • Contact History
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Disaster Recovery
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Escalation Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Project Notes
  • Quality Control
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Single Sign On
  • Social Media Integration
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features50
  • API
  • Access Control
  • Activity Dashboard
  • Ad hoc Reporting
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Chat
  • Compliance Management
  • Contact History
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Disaster Recovery
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Escalation Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Project Notes
  • Quality Control
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Single Sign On
  • Social Media Integration
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. ChaseData

See how Ameyo and ChaseData stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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