Ameyo vs Dialpad Talk Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

Dialpad Talk is a business phone system that provides organizations with the latest in VoIP telephony technology to keep...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

174

123

36

10

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

Call quality is better than we've seen with other similar applications. It is easy to receive messages (voice mail) and texts and I love that it can all be done in one place through one interface.
Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good.
My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me.
Porting numbers is a painful experience. The automatic porting feature does not have robust error handling and it was unclear on the next steps after failure.
Constantly having issues with losing audio on one end of the call, connections dropping.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Communication Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Data Filtering
  • Data Storage Management
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Fax Management
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multimedia Support
  • Office Directory
  • Online Forums
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Text to Speech
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Web Analytics
  • Workflow Management
  • Total features31
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Communication Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Data Filtering
  • Data Storage Management
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Fax Management
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multimedia Support
  • Office Directory
  • Online Forums
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Text to Speech
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Web Analytics
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations15
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. Dialpad Talk

See how Ameyo and Dialpad Talk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.