Ameyo vs EpicCare Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

118

74

20

5

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

I really liked that it was easy to navigate and easy to find what I need for my patients. I like that you have to enter in certain information in order to move forward.
Epic is by far the best EMR out there, but really that is not saying much. It does have some great functionality, and is user friendly after awhile.
There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

It can be difficult to change an order and often I will need to cancel an order and replace it. It's difficult to view scanned media as it will close when you try to compare it to charted data.
This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").
Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Auto-Dialer
  • Automated Billing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Case Management
  • Charting
  • Chat
  • Claims Management
  • Client Portal
  • Compliance Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Data Filtering
  • Disaster Recovery
  • Electronic Payments
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Estimating
  • Financial Analysis
  • Financial Management
  • HIPAA Compliance
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Partner Portal
  • Performance Management
  • Predictive Analytics
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Reporting
  • Recruitment Management
  • Referral Tracking
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • SOAP notes
  • Self Service Portal
  • Single Sign On
  • Text to Speech
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features24
  • API
  • Access Control
  • Activity Dashboard
  • Auto-Dialer
  • Automated Billing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Case Management
  • Charting
  • Chat
  • Claims Management
  • Client Portal
  • Compliance Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Data Filtering
  • Disaster Recovery
  • Electronic Payments
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Estimating
  • Financial Analysis
  • Financial Management
  • HIPAA Compliance
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Partner Portal
  • Performance Management
  • Predictive Analytics
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Reporting
  • Recruitment Management
  • Referral Tracking
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • SOAP notes
  • Self Service Portal
  • Single Sign On
  • Text to Speech
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. EpicCare

See how Ameyo and EpicCare stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.