Ameyo vs Fenero Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.4

(24)

5

4

3

2

1

13

7

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

Affordable solution but needs to work on its software for better reliability and performance.
The software is very easy to use. It is also very well supported, packed with features and amazing reporting.
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use.
You can't beat the way the pricing works, essentially only pay what you need means no gross overspend on something you aren't sure you need yet.
Hmm, I'm trying to think of any cons I have to honestly say, I cannot think of any bad things about this software.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Branch Scripting
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Conditional Logic
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Caller ID
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Estimating
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Performance Management
  • Performance Reports
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Quality Assurance
  • Question Branching
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features39
  • API
  • Access Control
  • Activity Dashboard
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Branch Scripting
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Conditional Logic
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Caller ID
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Estimating
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Performance Management
  • Performance Reports
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Quality Assurance
  • Question Branching
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. Fenero

See how Ameyo and Fenero stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.