Ameyo vs Five9 Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

170

139

48

12

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers.
Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.
Ve used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
The system is, sadly, a huge pain on the admin and user side. Even as an admin, you had to call to make the smallest change.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Anti Spam
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Disaster Recovery
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Feedback Collection
  • Feedback Management
  • Help Desk Management
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Generation
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Projections
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Social Performance Management
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features61
  • API
  • Access Control
  • Activity Dashboard
  • Anti Spam
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Disaster Recovery
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Feedback Collection
  • Feedback Management
  • Help Desk Management
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Generation
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Projections
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Social Performance Management
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations32
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. Five9

See how Ameyo and Five9 stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.