Ameyo vs Gnatta Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features43
  • 360 Degree Feedback
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Communication Management
  • Contact History
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Data Filtering
  • Disaster Recovery
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Self Service
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Ratings & Reviews
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Voice Mail
  • Work Order Management
  • Workflow Management
  • Total features38
  • 360 Degree Feedback
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Communication Management
  • Contact History
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Data Filtering
  • Disaster Recovery
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Self Service
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Ratings & Reviews
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Voice Mail
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. Gnatta

See how Ameyo and Gnatta stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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