Ameyo vs HelpCrunch Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

131

26

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

The upsell pricing is a big problem as the pricing from one to plan to other differs a lot and the main problem is integrations are lacking.
It was a little confusing to begin with but after a little bit of practise it became very familiar.
The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features43
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Applicant Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automated Sales
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Data Filtering
  • Data Import/Export
  • Disaster Recovery
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geotargeting
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Performance Management
  • Personalized Profiles
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Single Sign On
  • Software Development Kit
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Text to Speech
  • Third Party Integration
  • User Defined Attributes
  • Visual Analytics
  • Voice Mail
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Total features68
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Applicant Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automated Sales
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Data Filtering
  • Data Import/Export
  • Disaster Recovery
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geotargeting
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Performance Management
  • Personalized Profiles
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Single Sign On
  • Software Development Kit
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Text to Speech
  • Third Party Integration
  • User Defined Attributes
  • Visual Analytics
  • Voice Mail
  • Widgets
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. HelpCrunch

See how Ameyo and HelpCrunch stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.