Ameyo vs HubSpot Service Hub Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

52

50

6

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.
Hubspot ensures that no customer support issue is going to get "lost in the shuffle.
Fine-tune editing of text, images and page layout are sometimes required, yet there's no way to implement that level of editing due to a complete lack of css / html editor for Knowledge Base articles.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Filtering
  • Data Storage Management
  • Disaster Recovery
  • Document Storage
  • Email Integration
  • Email Templates
  • Employee Management
  • Employee Self Service
  • Feedback Automation
  • Feedback Management
  • Follow-up Scheduling
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Pipeline Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Video Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features34
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Filtering
  • Data Storage Management
  • Disaster Recovery
  • Document Storage
  • Email Integration
  • Email Templates
  • Employee Management
  • Employee Self Service
  • Feedback Automation
  • Feedback Management
  • Follow-up Scheduling
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Pipeline Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Video Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations48
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. HubSpot Service Hub

See how Ameyo and HubSpot Service Hub stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.