Ameyo vs PhoneBurner Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$149.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

111

16

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing.
PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.
You pay for outstanding service. Phoneburner is my peace of mind.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention.
You pay for problems NOT happening. You pay for not having to fix issues.
Often times, I am working on other things and I use to dread making my own leads but now it is simply and quick and allows me more time to focus on the calls instead of "WHO" I am calling.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Categorization
  • Chat
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Disaster Recovery
  • Document Storage
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Employee Management
  • Employee Self Service
  • Event Triggered Actions
  • Follow-up Scheduling
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Project Notes
  • Queue Manager
  • Real Time Reporting
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Tagging
  • Task Scheduling
  • Text to Speech
  • To-Do List
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features57
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Categorization
  • Chat
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Disaster Recovery
  • Document Storage
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Employee Management
  • Employee Self Service
  • Event Triggered Actions
  • Follow-up Scheduling
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Project Notes
  • Queue Manager
  • Real Time Reporting
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Tagging
  • Task Scheduling
  • Text to Speech
  • To-Do List
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations18
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. PhoneBurner

See how Ameyo and PhoneBurner stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.