Ameyo vs PlayVox Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.8

(29)

5

4

3

2

1

25

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features43
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Application Integration
  • Auditing
  • Authentication
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Class Scheduling
  • Communication Management
  • Contact History
  • Content Filter
  • Content Management
  • Custom Charts
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Templates
  • Data Connectors
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Disaster Recovery
  • Email Integration
  • Employee Management
  • Employee Onboarding
  • Employee Reward Programs
  • Employee Self Service
  • Enrollment Management
  • Feedback Management
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • Gift Card System
  • Goal Setting / Tracking
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incentive Programs
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple User Accounts
  • Online Catalog
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Performance Testing
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Quality Assurance
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Rewards Management
  • Role Management
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Skills Assessment
  • Task Scheduling
  • Text to Speech
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features71
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Application Integration
  • Auditing
  • Authentication
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Class Scheduling
  • Communication Management
  • Contact History
  • Content Filter
  • Content Management
  • Custom Charts
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Customizable Templates
  • Data Connectors
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Disaster Recovery
  • Email Integration
  • Employee Management
  • Employee Onboarding
  • Employee Reward Programs
  • Employee Self Service
  • Enrollment Management
  • Feedback Management
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • Gift Card System
  • Goal Setting / Tracking
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incentive Programs
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple User Accounts
  • Online Catalog
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Performance Testing
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Quality Assurance
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Rewards Management
  • Role Management
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Skills Assessment
  • Task Scheduling
  • Text to Speech
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations15
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. PlayVox

See how Ameyo and PlayVox stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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