Ameyo vs RenewityRMA Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.9

(10)

5

4

3

2

1

9

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

Our business has a rigorous technical service depot where we like to track some items that are very product-specific.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
RenewityRMA propelled us so far forward that it is hard to believe where we were before.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Assignment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Case Management
  • Charting
  • Chat
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contact History
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Filtering
  • Data Import
  • Disaster Recovery
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Filtered Views
  • Forms Management
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progress Reports
  • Progressive Dialing
  • Queue Manager
  • Quote Management
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Returns Management
  • Rich Text Editor
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Text to Speech
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features39
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Assignment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Case Management
  • Charting
  • Chat
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contact History
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Filtering
  • Data Import
  • Disaster Recovery
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Filtered Views
  • Forms Management
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progress Reports
  • Progressive Dialing
  • Queue Manager
  • Quote Management
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Returns Management
  • Rich Text Editor
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Text to Speech
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. RenewityRMA

See how Ameyo and RenewityRMA stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.