Ameyo vs RingCentral Contact Center Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

79

44

16

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.
Janna was my technical support representative and she was excellent. She had a great attitude.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.
The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.
I was sceptical at first and do not feel that way at all now.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Conferencing
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Synchronization
  • Disaster Recovery
  • Distribution Management
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Feedback Collection
  • Help Desk Management
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features36
  • API
  • Access Control
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Conferencing
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Synchronization
  • Disaster Recovery
  • Distribution Management
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Feedback Collection
  • Help Desk Management
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations10
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. RingCentral Contact Center

See how Ameyo and RingCentral Contact Center stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.