Ameyo vs Salesforce Service Cloud Comparison

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

232

170

35

6

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.
Lack of pdf generation on clicking of custom button is a MAJOR limitation. Very poor customer support.
Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features43
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Caller ID
  • Case Management
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Management
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Guided Problem Solving
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Order Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Text to Speech
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Support
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • Work Order Management
  • Workflow Management
  • Total features97
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Call Recording
  • Call Routing
  • Call Transfer
  • Caller ID
  • Case Management
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Management
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Guided Problem Solving
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Order Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Text to Speech
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Support
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations110
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. Salesforce Service Cloud

See how Ameyo and Salesforce Service Cloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.