Amity Pricing, Features, Reviews & Comparison of Alternatives

Amity

The Most Powerful Customer Success Software.

3.67/5 (6 reviews)

Amity overview

What is Amity?

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.
www.getamity.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Amity screenshot: Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.Customer Success Software Overview DemoAmity screenshot: Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.Amity screenshot: To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.Amity screenshot: Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.Amity screenshot: You’ll never be surprised because Amity provides real time insights that are tailor-made for your business.Amity screenshot: SmartPlaybooks™ enables your team to provide the right action at the right time.Amity screenshot: Managing the entire customer lifecycle involves specialists from across your organization.Amity screenshot: Management reports and dashboards provide leaders with the information required for predictable growth.

Amity reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.2
  4.5
  4.7
Tristan Laugher

Great support and attention

Used daily for 1-2 years
Reviewed 2019-12-03
Review Source: Capterra

Excellent support and service. Accessible if we need help and the product is great for a start up!

Pros
The team we worked with was very engaged and supporting in helping us set up and implement this for our team. Lots of great reporting and is used all the time.

Cons
The layout is kind of dated. Plain and boring. It gets the job done but lacks visual appeal. Not as robust as the industry leaders but a lot of features doesn't always mean a great product.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Amanda Bergstén

Monitoring health, actions, tasks and interactions in one place

Used daily for less than 6 months
Reviewed 2018-02-16
Review Source: Capterra

Pros
I like that we can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things. The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process.

Cons
The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Marissa Ho

Easy to use and functional

Used weekly for less than 6 months
Reviewed 2018-03-10
Review Source: Capterra

Pros
Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

Cons
Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

Rating breakdown

Ease of use
Features

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Anonymous

Very functional

Used monthly for less than 6 months
Reviewed 2019-06-17
Review Source: Capterra

Pros
I like the fact that you can understand customers' behavior very easily.

Cons
I did not use it long enough to find out about the cons.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Amity pricing

Pricing options
Subscription
View Pricing Plans

Please contact Amity for pricing.

Amity features

API
Activity Tracking
Custom Fields

Activity Dashboard (241 other apps)
Automatic Notifications (212 other apps)
CRM Integration (141 other apps)
Calendar Management (190 other apps)
Customer Database (168 other apps)
Customizable Branding (217 other apps)
Customizable Reporting (175 other apps)
Customizable Templates (188 other apps)
Data Import/Export (192 other apps)
Electronic Payments (149 other apps)
Email Integration (203 other apps)
Real Time Data (141 other apps)
Reminders (194 other apps)
Reporting & Statistics (261 other apps)
Social Media Integration (184 other apps)
Surveys & Feedback (154 other apps)
Third Party Integration (239 other apps)

Videos and tutorials

Additional information for Amity

Key features of Amity

  • Define custom fields to store any kind of information
  • Unlike CRMs, Amity natively supports recurring models
  • Plan your day with an intuitive drag and drop work board
  • effective dashboards
  • Track all types of engagements that happen outside of email
  • Find every support ticket users have ever opened
  • Insights provide additional context and information you need
  • Users have the option to receive alerts and automated alerts
  • Trigger multiple actions when account health changes
  • Automatically create or update all information
  • Provide a consistent customer experience for every situation
  • Site license pricing to encourage company wide adoption
  • Account and person profiles combine all data
  • Links to maintain a list of bookmarks to key documents, etc
  • Find out how much revenue you have generated
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Benefits

Visibility - Increase Control and Confidence
Scalable Processes
Increased Team Productivity
Customer Success becomes a strategic hub for entire business