This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Amity

The Most Powerful Customer Success Software.

see alternatives

Amity Pricing, Features, Reviews and Alternatives

Amity product overview

What is Amity?

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

Key benefits of using Amity

Visibility - Increase Control and Confidence
Scalable Processes
Increased Team Productivity
Customer Success becomes a strategic hub for entire business

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Chat

Training options

Documentation
Live Online
In Person

Amity pricing information

Value for money

4.8

/5

7

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Amity features

Functionality

4.4

/5

7
Total Features11 7 categories

Most valued features by users

Reporting/Analytics
API
Customizable Fields
Real Time Notifications
Knowledge Management
Event Triggered Actions
Dashboard
Support Ticket Management

Functionality contenders

Amity users reviews

Overall rating

3.9

/5

7

Positive reviews

86%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

2

4

0

0

1

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great support and attention

Reviewed 2 years ago

Excellent support and service. Accessible if we need help and the product is great for a start up!

Pros

The team we worked with was very engaged and supporting in helping us set up and implement this for our team. Lots of great reporting and is used all the time.

Cons

The layout is kind of dated. Plain and boring. It gets the job done but lacks visual appeal. Not as robust as the industry leaders but a lot of features doesn't always mean a great product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Monitoring health, actions, tasks and interactions in one place

Reviewed 4 years ago
Pros

I like that we can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things. The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process.

Cons

The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy to use and functional

Reviewed 4 years ago
Pros

Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

Cons

Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Amity

Reviewed 2 years ago
Pros

I have used software for a while now, it has provided me all the services consistently and effectively .

Cons

I don't see any bad side of it as a user.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Very functional

Reviewed 2 years ago
Pros

I like the fact that you can understand customers' behavior very easily.

Cons

I did not use it long enough to find out about the cons.

Amity FAQs and common questions

Amity has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Amity has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Amity supports the following languages:
English


Yes, Amity has an API available for use.


Amity integrates with the following applications:
Salesforce Service Cloud, HubSpot Marketing Hub, Zoho CRM, Recurly, Gmail, Google Workspace, Zuora, NetSuite, Salesforce Sales Cloud, Microsoft 365, Jira Service Management, Mixpanel, Marketo Engage, Zendesk, Microsoft Excel


Amity offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

Most popular Amity comparisons

AmityvsTotango
AmityvsGainsight CS

Related categories