Amity vs CloudTalk Comparison

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Overview

Amity is the world's most powerful Customer Success software. Amity, senses changes in customer health recommends the right...

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

(7)

5

4

3

2

1

2

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

118

29

6

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Pros

Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.
Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs.
So I am very satisfied with CloudTalk so why not get it. You will be very satisfied with it.

Cons

Cons

The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
A big discomfort is also the inability to change size of window to call - often the disconnect option disappears under the system taskbar and it is really troublesome.
For now, I don't think there is anything negative I have to say about Cloudtalk.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features13
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer History
  • Customer Profiling
  • Customizable Caller ID
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • ERP Integration
  • Employee Profile
  • Event Triggered Actions
  • Fax Management
  • Filtered Views
  • Help Desk Integration
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • On-Demand Recording
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Resource Management
  • Revenue Recognition
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Integration
  • Skills Assessment
  • Skills Tracking
  • Speech to Text
  • Support Ticket Management
  • Tagging
  • Task Planning
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • eCommerce Integration
  • Total features71
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer History
  • Customer Profiling
  • Customizable Caller ID
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • ERP Integration
  • Employee Profile
  • Event Triggered Actions
  • Fax Management
  • Filtered Views
  • Help Desk Integration
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • On-Demand Recording
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Resource Management
  • Revenue Recognition
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Integration
  • Skills Assessment
  • Skills Tracking
  • Speech to Text
  • Support Ticket Management
  • Tagging
  • Task Planning
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations19
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations28
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Amity vs. CloudTalk

See how Amity and CloudTalk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.