Amity vs Dixa Comparison

Overview

Amity is the world's most powerful Customer Success software. Amity, senses changes in customer health recommends the right...

Dixa is customer service software that enables brands to communicate with customers in real-time on phone, email, chat &...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

(7)

5

4

3

2

1

2

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(17)

5

4

3

2

1

10

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback.

Cons

Cons

No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly.
Features that are missing are coming up this year.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features13
  • "What If" Scenarios
  • API
  • Access Control
  • Action Management
  • Activity Tracking
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Custom Fields
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Templates
  • Drag & Drop Interface
  • Email Integration
  • Employee Profile
  • Event Triggered Actions
  • Follow-up Scheduling
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Distribution
  • Multi-Channel Communication
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Resource Management
  • Revenue Recognition
  • Rules-Based Workflow
  • SLA Management
  • Search Functionality
  • Social Media Integration
  • Support Ticket Management
  • Task Planning
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • eCommerce Integration
  • Total features43
  • "What If" Scenarios
  • API
  • Access Control
  • Action Management
  • Activity Tracking
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Custom Fields
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Templates
  • Drag & Drop Interface
  • Email Integration
  • Employee Profile
  • Event Triggered Actions
  • Follow-up Scheduling
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Distribution
  • Multi-Channel Communication
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Resource Management
  • Revenue Recognition
  • Rules-Based Workflow
  • SLA Management
  • Search Functionality
  • Social Media Integration
  • Support Ticket Management
  • Task Planning
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations19
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Amity vs. Dixa

See how Amity and Dixa stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.