Amity vs InGenius Comparison

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Overview

Amity is the world's most powerful Customer Success software. Amity, senses changes in customer health recommends the right...

InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$32.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

(7)

5

4

3

2

1

2

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

(2)

5

4

3

2

1

1

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features13
  • API
  • Action Management
  • Activity Tracking
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Reporting
  • Call Tracking
  • Caller ID
  • Contact Database
  • Custom Fields
  • Customer Profiling
  • Customizable Templates
  • Employee Profile
  • Event Triggered Actions
  • Multiple User Accounts
  • Real Time Notifications
  • Resource Management
  • Revenue Recognition
  • Rules-Based Workflow
  • Search Functionality
  • Support Ticket Management
  • Task Planning
  • Total features13
  • API
  • Action Management
  • Activity Tracking
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Reporting
  • Call Tracking
  • Caller ID
  • Contact Database
  • Custom Fields
  • Customer Profiling
  • Customizable Templates
  • Employee Profile
  • Event Triggered Actions
  • Multiple User Accounts
  • Real Time Notifications
  • Resource Management
  • Revenue Recognition
  • Rules-Based Workflow
  • Search Functionality
  • Support Ticket Management
  • Task Planning

Integrations

  • Total integrations19
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Amity vs. InGenius

See how Amity and InGenius stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.