Amity vs Knowledge Center Comparison

Overview

Amity is the world's most powerful Customer Success software. Amity, senses changes in customer health recommends the right...

Unymira's Knowledge Center is a knowledge management platform designed to centralize the internal knowledge of a company...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

(7)

5

4

3

2

1

2

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(13)

5

4

3

2

1

9

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

I think the greatest benefit of the tool was the ease of use and the ability to have a cloud service instead of hosting on premise.
At the end my profit was a very satisfied client who got the best designed technical soltuion for his needs and an optimal price-service ratio.
Good experience since the beginning of the project. Responsive and system has all requirements.

Cons

Cons

I had no negative experience during search, personal contact, solution-presentation as well as optimisation, sales & set-up.
Our key people got trained quickly and there were no hiccups deploying it.
I exists many components/ modules (knowledge miner, knowledge base, etc.), which cooperate together. Sometimes, especially at the beginning, it seems difficult to operate them.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features13
  • API
  • Action Management
  • Activity Tracking
  • Approval Process Control
  • Catalog Management
  • Categorization
  • Chat
  • Collaboration Tools
  • Contact Management
  • Content Management
  • Custom Fields
  • Customer Profiling
  • Document Management
  • Email Notifications
  • Employee Management
  • Employee Profile
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Forum / Discussion Board
  • Full Text Search
  • Knowledge Base Management
  • Multi-Language
  • Multimedia Support
  • Real Time Notifications
  • Resource Management
  • Revenue Recognition
  • Rules-Based Workflow
  • Search Functionality
  • Self Service Portal
  • Self-Learning
  • Social Media Integration
  • Support Ticket Management
  • Task Planning
  • Third Party Integration
  • Wiki
  • Workflow Management
  • Total features24
  • API
  • Action Management
  • Activity Tracking
  • Approval Process Control
  • Catalog Management
  • Categorization
  • Chat
  • Collaboration Tools
  • Contact Management
  • Content Management
  • Custom Fields
  • Customer Profiling
  • Document Management
  • Email Notifications
  • Employee Management
  • Employee Profile
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Forum / Discussion Board
  • Full Text Search
  • Knowledge Base Management
  • Multi-Language
  • Multimedia Support
  • Real Time Notifications
  • Resource Management
  • Revenue Recognition
  • Rules-Based Workflow
  • Search Functionality
  • Self Service Portal
  • Self-Learning
  • Social Media Integration
  • Support Ticket Management
  • Task Planning
  • Third Party Integration
  • Wiki
  • Workflow Management

Integrations

  • Total integrations19
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Amity vs. Knowledge Center

See how Amity and Knowledge Center stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.