Amity Features

Amity

The Most Powerful Customer Success Software.

3.86/5 (7 reviews)

Amity Feature Summary

  • effective dashboards
  • Automatically create or update all information
  • Track all types of engagements that happen outside of email
  • Insights provide additional context and information you need
  • Account and person profiles combine all data
  • Site license pricing to encourage company wide adoption
  • Users have the option to receive alerts and automated alerts
  • Links to maintain a list of bookmarks to key documents, etc
  • Find out how much revenue you have generated
  • Trigger multiple actions when account health changes
  • Unlike CRMs, Amity natively supports recurring models
  • Plan your day with an intuitive drag and drop work board
  • Provide a consistent customer experience for every situation
  • Define custom fields to store any kind of information
  • Find every support ticket users have ever opened

Competitor Feature Comparison

API
Action Management
Activity Tracking
Custom Fields
Customer Profiling
Employee Profile
Event Triggered Actions
Real Time Notifications
Resource Management
Revenue Recognition
Rules-Based Workflow
Support Ticket Management
Task Planning
Learn moreCompare App
API
Action Management
Activity Tracking
Custom Fields
Customer Profiling
Employee Profile
Event Triggered Actions
Real Time Notifications
Resource Management
Revenue Recognition
Rules-Based Workflow
Support Ticket Management
Task Planning
Visit WebsiteCompare App
API
Action Management
Activity Tracking
Custom Fields
Customer Profiling
Employee Profile
Event Triggered Actions
Real Time Notifications
Resource Management
Revenue Recognition
Rules-Based Workflow
Support Ticket Management
Task Planning
Learn moreCompare App

Amity Feature Reviews

4 reviewers had the following to say about Amity's features:

Tristan Laugher

Great support and attention

2019-12-03

Excellent support and service. Accessible if we need help and the product is great for a start up!

Pros

Lots of great reporting and is used all the time.

Cons

The layout is kind of dated. Plain and boring. It gets the job done but lacks visual appeal. Not as robust as the industry leaders but a lot of features doesn't always mean a great product.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Bergstén

Monitoring health, actions, tasks and interactions in one place

2018-02-16

Pros

Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things.

Cons

The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Marissa Ho

Easy to use and functional

2018-03-10

Pros

Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

Cons

Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Market Research company, myself only employees)

Very functional

2019-06-17

Pros

I like the fact that you can understand customers' behavior very easily.

Cons

I did not use it long enough to find out about the cons.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more