Amity Features

Amity

The Most Powerful Customer Success Software.

3.86/5 (7 reviews)

Competitor Feature Comparison

API
Account Alerts
Account Management
Activity Tracking
Campaign Management
Communication Management
Customer Engagement
Customer Management
Customer Segmentation
Customizable Fields
Dashboard
Event Triggered Actions
Feedback Management
Health Score
Knowledge Management
Multi-Channel Data Collection
Onboarding
Real Time Notifications
Reporting/Analytics
Revenue Management
Sentiment Analysis
Support Ticket Management
Survey/Poll Management
Usage Tracking/Analytics
Learn moreCompare App
API
Account Alerts
Account Management
Activity Tracking
Campaign Management
Communication Management
Customer Engagement
Customer Management
Customer Segmentation
Customizable Fields
Dashboard
Event Triggered Actions
Feedback Management
Health Score
Knowledge Management
Multi-Channel Data Collection
Onboarding
Real Time Notifications
Reporting/Analytics
Revenue Management
Sentiment Analysis
Support Ticket Management
Survey/Poll Management
Usage Tracking/Analytics
Learn moreCompare App
API
Account Alerts
Account Management
Activity Tracking
Campaign Management
Communication Management
Customer Engagement
Customer Management
Customer Segmentation
Customizable Fields
Dashboard
Event Triggered Actions
Feedback Management
Health Score
Knowledge Management
Multi-Channel Data Collection
Onboarding
Real Time Notifications
Reporting/Analytics
Revenue Management
Sentiment Analysis
Support Ticket Management
Survey/Poll Management
Usage Tracking/Analytics
Learn moreCompare App

Amity Feature Reviews

4 reviewers had the following to say about Amity's features:

Tristan L.

Great support and attention

2019-12-03

Excellent support and service. Accessible if we need help and the product is great for a start up!

Pros

Lots of great reporting and is used all the time.

Cons

The layout is kind of dated. Plain and boring. It gets the job done but lacks visual appeal. Not as robust as the industry leaders but a lot of features doesn't always mean a great product.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda B.

Monitoring health, actions, tasks and interactions in one place

2018-02-16

Pros

I like that we can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed.

Cons

The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Marissa H.

Easy to use and functional

2018-03-10

Pros

Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

Cons

Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Market Research company, myself only employees)

Very functional

2019-06-17

Pros

I like the fact that you can understand customers' behavior very easily.

Cons

I did not use it long enough to find out about the cons.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more