Amity Features

Amity

The Most Powerful Customer Success Software.

3.6/5 (5 reviews)

Amity Feature Summary

  • Define custom fields to store any kind of information
  • Unlike CRMs, Amity natively supports recurring models
  • Plan your day with an intuitive drag and drop work board
  • effective dashboards
  • Track all types of engagements that happen outside of email
  • Find every support ticket users have ever opened
  • Insights provide additional context and information you need
  • Users have the option to receive alerts and automated alerts
  • Trigger multiple actions when account health changes
  • Automatically create or update all information
  • Provide a consistent customer experience for every situation
  • Site license pricing to encourage company wide adoption
  • Account and person profiles combine all data
  • Links to maintain a list of bookmarks to key documents, etc
  • Find out how much revenue you have generated

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (358 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (195 other apps)
CRM Integration (131 other apps)
Calendar Management (180 other apps)
Custom Fields (147 other apps)
Customer Database (152 other apps)
Customizable Branding (192 other apps)
Customizable Reporting (160 other apps)
Customizable Templates (166 other apps)
Data Import/Export (175 other apps)
Electronic Payments (131 other apps)
Email Integration (186 other apps)
Mobile Integration (128 other apps)
Real Time Data (129 other apps)
Reminders (184 other apps)
Reporting & Statistics (226 other apps)
Social Media Integration (163 other apps)
Third Party Integration (211 other apps)

Amity Feature Reviews

3 reviewers had the following to say about Amity's features:

Marissa Ho

Easy to use and functional

2018-03-10

Pros

Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

Cons

Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
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Amanda Bergstén

Monitoring health, actions, tasks and interactions in one place

2018-02-16

Pros

Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things.

Cons

The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Anonymous
(Market Research company, myself only employees)

Very functional

2019-06-17

Pros

I like the fact that you can understand customers' behavior very easily.

Cons

I did not use it long enough to find out about the cons.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more