Amity Reviews

Amity

The Most Powerful Customer Success Software.

3.86/5 (7 reviews)

Tristan Laugher

Great support and attention

Used daily for 1-2 years
Reviewed 2019-12-03
Review Source: Capterra

Excellent support and service. Accessible if we need help and the product is great for a start up!

Pros
The team we worked with was very engaged and supporting in helping us set up and implement this for our team. Lots of great reporting and is used all the time.

Cons
The layout is kind of dated. Plain and boring. It gets the job done but lacks visual appeal. Not as robust as the industry leaders but a lot of features doesn't always mean a great product.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Amanda Bergstén

Monitoring health, actions, tasks and interactions in one place

Used daily for less than 6 months
Reviewed 2018-02-16
Review Source: Capterra

Pros
I like that we can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things. The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process.

Cons
The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Marissa Ho

Easy to use and functional

Used weekly for less than 6 months
Reviewed 2018-03-10
Review Source: Capterra

Pros
Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

Cons
Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

Rating breakdown

Ease of use
Features

Minimize review

Anonymous

Amity

Used monthly for 6-12 months
Reviewed 2019-09-08
Review Source: Capterra

Pros
I have used software for a while now, it has provided me all the services consistently and effectively .

Cons
I don't see any bad side of it as a user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Anonymous

Very functional

Used monthly for less than 6 months
Reviewed 2019-06-17
Review Source: Capterra

Pros
I like the fact that you can understand customers' behavior very easily.

Cons
I did not use it long enough to find out about the cons.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Punit Sthankiya

Rating only

Reviewed 2015-12-03
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Customer support

Minimize review

Adrien Lepert

Rating only

Reviewed 2015-11-25
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Customer support

Minimize review