amoCRM vs Infobip Comparison

Overview

amoCRM is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel...

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

80

39

11

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

AmoCRM is the best service , among many others, in which we tried to work and are tested. Very nice interface , simple and intuitive , not overloaded with details in it like working sales staff.
I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM.
Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.

Pros

Cons

Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort.
There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support.
Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

Cons

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features88
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Anti Spam
  • Archiving & Retention
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Duplicate Detection
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • Forms Management
  • Geolocation
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Interactive Content
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multimedia Support
  • Opportunity Management
  • Performance Metrics
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Push Notifications
  • Real Time Notifications
  • Recurring Billing
  • Reminders
  • Reporting & Statistics
  • Rich Text Editor
  • SMS Integration
  • SMS Marketing Managment
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Text to Speech
  • Third Party Integration
  • To-Do List
  • Voice Mail
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features32
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Anti Spam
  • Archiving & Retention
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Duplicate Detection
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • Forms Management
  • Geolocation
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Interactive Content
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multimedia Support
  • Opportunity Management
  • Performance Metrics
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Prioritizing
  • Push Notifications
  • Real Time Notifications
  • Recurring Billing
  • Reminders
  • Reporting & Statistics
  • Rich Text Editor
  • SMS Integration
  • SMS Marketing Managment
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Text to Speech
  • Third Party Integration
  • To-Do List
  • Voice Mail
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations76
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations14
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

amoCRM vs. Infobip

See how amoCRM and Infobip stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.