amoCRM Features

amoCRM

Messenger-based sales tool for SMBs and entrepreneurs

4.42/5 (137 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Auto-Dialer
Behavior Tracking
Budgeting/Forecasting
Business Card/Badge Scanning
Business Process Control
Buyer Management
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Center Management
Call List Management
Call Management
Call Recording
Call Reporting
Call Transfer
Campaign Management
Campaign Personalization
Campaign Planning
Cataloging/Categorization
Channel Management
Chat/Messaging
Churn Management
Client Tracking
Client/Property Matching
Collaboration Tools
Commenting/Notes
Commission Management
Communication Management
Community Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Contextual Search
Contract/License Management
Conversion Tracking
Correlation Analysis
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Dictionary Management
Data Import/Export
Data Management
Data Visualization
Document Management
Document Storage
Drag & Drop
Dynamic Modeling
Email Distribution
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Exception Reporting
Expense Tracking
FAQ
Field Sales Management
For AEC Industry
For Mac Devices
For Sales Teams/Organizations
For Startups
For iPad Devices
Forecasting
Forms Management
Goal Management
Graphical Data Presentation
Historical Reporting
IVR / Voice Recognition
Inbox Management
Interaction Tracking
Interactive Content
Internal Chat Integration
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Match & Merge
Meeting Management
Membership Management
Mobile Access
Modeling & Simulation
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Currency
On-Demand Communications
Opportunity Management
Performance Management
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Product Catalog
Progress Tracking
Project Management
Proposal Generation
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Notifications
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Routing
SMS Messaging
SSL Security
Sales Approval
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Data Preparation
Self Service Portal
Shared Contacts
Social Media Integration
Source Tracking
Statistical Analysis
Summary Reports
Tagging
Target Account Identification
Task Management
Task Progress Tracking
Task Scheduling
Team Assignments
Template Management
Territory Management
Third Party Integrations
Training Management
Visual Analytics
Voice Mail
Volunteer Management
Warranty Tracking
Web Forms
Web-based Deployment
Website Integration
Widgets
Workflow Management
XML / RSS
Learn moreCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Auto-Dialer
Behavior Tracking
Budgeting/Forecasting
Business Card/Badge Scanning
Business Process Control
Buyer Management
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Center Management
Call List Management
Call Management
Call Recording
Call Reporting
Call Transfer
Campaign Management
Campaign Personalization
Campaign Planning
Cataloging/Categorization
Channel Management
Chat/Messaging
Churn Management
Client Tracking
Client/Property Matching
Collaboration Tools
Commenting/Notes
Commission Management
Communication Management
Community Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Contextual Search
Contract/License Management
Conversion Tracking
Correlation Analysis
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Dictionary Management
Data Import/Export
Data Management
Data Visualization
Document Management
Document Storage
Drag & Drop
Dynamic Modeling
Email Distribution
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Exception Reporting
Expense Tracking
FAQ
Field Sales Management
For AEC Industry
For Mac Devices
For Sales Teams/Organizations
For Startups
For iPad Devices
Forecasting
Forms Management
Goal Management
Graphical Data Presentation
Historical Reporting
IVR / Voice Recognition
Inbox Management
Interaction Tracking
Interactive Content
Internal Chat Integration
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Match & Merge
Meeting Management
Membership Management
Mobile Access
Modeling & Simulation
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Currency
On-Demand Communications
Opportunity Management
Performance Management
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Product Catalog
Progress Tracking
Project Management
Proposal Generation
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Notifications
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Routing
SMS Messaging
SSL Security
Sales Approval
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Data Preparation
Self Service Portal
Shared Contacts
Social Media Integration
Source Tracking
Statistical Analysis
Summary Reports
Tagging
Target Account Identification
Task Management
Task Progress Tracking
Task Scheduling
Team Assignments
Template Management
Territory Management
Third Party Integrations
Training Management
Visual Analytics
Voice Mail
Volunteer Management
Warranty Tracking
Web Forms
Web-based Deployment
Website Integration
Widgets
Workflow Management
XML / RSS
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Auto-Dialer
Behavior Tracking
Budgeting/Forecasting
Business Card/Badge Scanning
Business Process Control
Buyer Management
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Center Management
Call List Management
Call Management
Call Recording
Call Reporting
Call Transfer
Campaign Management
Campaign Personalization
Campaign Planning
Cataloging/Categorization
Channel Management
Chat/Messaging
Churn Management
Client Tracking
Client/Property Matching
Collaboration Tools
Commenting/Notes
Commission Management
Communication Management
Community Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Contextual Search
Contract/License Management
Conversion Tracking
Correlation Analysis
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Dictionary Management
Data Import/Export
Data Management
Data Visualization
Document Management
Document Storage
Drag & Drop
Dynamic Modeling
Email Distribution
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Exception Reporting
Expense Tracking
FAQ
Field Sales Management
For AEC Industry
For Mac Devices
For Sales Teams/Organizations
For Startups
For iPad Devices
Forecasting
Forms Management
Goal Management
Graphical Data Presentation
Historical Reporting
IVR / Voice Recognition
Inbox Management
Interaction Tracking
Interactive Content
Internal Chat Integration
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Match & Merge
Meeting Management
Membership Management
Mobile Access
Modeling & Simulation
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Currency
On-Demand Communications
Opportunity Management
Performance Management
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Product Catalog
Progress Tracking
Project Management
Proposal Generation
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Notifications
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Routing
SMS Messaging
SSL Security
Sales Approval
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Data Preparation
Self Service Portal
Shared Contacts
Social Media Integration
Source Tracking
Statistical Analysis
Summary Reports
Tagging
Target Account Identification
Task Management
Task Progress Tracking
Task Scheduling
Team Assignments
Template Management
Territory Management
Third Party Integrations
Training Management
Visual Analytics
Voice Mail
Volunteer Management
Warranty Tracking
Web Forms
Web-based Deployment
Website Integration
Widgets
Workflow Management
XML / RSS
Visit WebsiteCompare App

Mobile apps

iOS App


11 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,200 reviews

amoCRM Feature Reviews

25 reviewers had the following to say about amoCRM's features:

Виталий Ч.

Verified Reviewer

amoCRM - optimal solution for a dynamic business

2015-11-26

So in general it would suit a small business or might be a nice tool for a sales department only, as it is not fully customizable. For example, you can't change names and formats of certain fields and the number of custom fields is limited.

Pros

Can be run on different devices - laptop, tablet, mobile phone effortless implementation

Cons

Slow export: The bigger your account gets the more problems you seem to have with the export of files.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Gbemisola A.

PWG Group Review

2021-09-14

Experience in terms of leads capturing and management has been great,

Pros

Easy to integrate across third party channels

Cons

Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Aleksey N.

Verified Reviewer

The best one for dynamic growth

2015-12-16

amoCRM seems to be optimal solution for small and medium business, that helps to achieve significant goals in sales management. It's very easy to deploy and use, so every team member could easily collaborate with each other.

Pros

Great sales dashboard Transparent task management Integeration API

Cons

No Single Sing-On No Outlook Integration

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No

Response from QSOFT LLC


Dear Alexey!
Thank you for review.
We will consider all your comments!

Read more
Павел С.

Verified Reviewer

Very simple and useful

2015-12-16

If you would like to personalize your system just use API integration - it is the most simple method.

Pros

Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Cons

Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No

Response from QSOFT LLC


Mr. Senin! Thank you for your review!
We try to be the best for you.

Read more
Roman Y.

Good CRM for Mid-size companies

2019-01-26

We use this CRM with a big project and we have flow around 150 leads per day.

Pros

- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets.

Cons

- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Feodosiy K.

Convenient customer and sales accounting

2018-11-21

Pros

The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets.

Cons

The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Tanya G.

Mixed impressions

2019-04-30

Pros

The ability to import and export data to Google Analytics.

Cons

Due to the high complexity of the setup, it was necessary to resort to the help of third-party specialists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikolay R.

Not very intuitive software

2019-10-29

It doesnt refresh well, emails are delayed.

Pros

It does email the reports well.

Cons

It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Melania D.

More easy CRM is not yet invented

2019-05-23

Pros

All sections have a filter and a convenient task list, and for analytics, you can create sales funnel reports and summary reports.

Cons

In amoCRM it would be nice to add tools for grouping tasks and creating subtasks. Now it can be done with the help of tags, but it would be more convenient to use the built-in tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from QSOFT


Hey Melania,

We're grateful you left your feedback here!

We are super-proud you found amoCRM multi-functional and convenient!

We'll explore your idea on the tasks management and see how we can make it more comfortable for you.

Thanks again!

Read more
Svyatoslav G.

Slow response to customer service

2019-03-23

Pros

The system works stably and easily integrates with a number of social networks we need.

Cons

The notification system does not always function correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
John T.

Verified Reviewer

An efficient tool for sales management.

2018-08-06

Pros

As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data.

Cons

You can’t view the statistics on your mobile phones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Justina V.

Convenient system

2019-01-10

Pros

There are many useful tools and integrations with third-party services.

Cons

It was possible to contact the support service to resolve the issues that arose only several days later.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Felix G.

Needs to be fixed

2019-05-22

Pros

The ability to import and export data to Google Analytics is available.

Cons

Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from QSOFT


Hey Felix,

Thanks for your sincere feedback!

We work a lot on the variety of integrations we provide our users with. Especially, on the messenger integrations as they will be the major sales channel in the coming years! We're glad these features work fine for you.

We strive to prevent system breakdowns and will continue to do so for you!

Read more
Olga S.

Convenient linking of deals to contacts

2018-12-01

Pros

You can add additional fields to the cards.

Cons

I wish the analytics were more extensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Grace C.

Good CRM

2018-03-10

Pros

There is an API. Possibility to add fields to transaction cards.

Cons

But if you deal with CRM, you will certainly appreciate its functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Irene H.

amoCRM

2019-05-15

Simple to use and affordable. Not complicated to use at all.

Pros

I didn't need social media integration or automation.

Cons

It will pick up and entire string of emails when creating a lead from an email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No

Response from QSOFT


Hi Irene,

Thanks for your feedback!

We're happy to hear that you found our product easy to use and the support worked fast and well for you.

We'll look into that and do our best to simplify the process of email integration.

Read more
Felipe P.

Great features and nice customer service at a fair price

2020-07-22

Price is reasonable for all feature in get and customer service is exceptional.

Pros

Of course they are not a chat company, so it's simples, but it works fine to most activities.

Cons

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Igor V.

Excellent mobile version

2019-04-30

Pros

It integrates freely with multiple chat platforms and has an excellent mobile version for tablets and phones.

Cons

I cannot self-configure the analytics section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Loren K.

AmoCRM - Easy to Use

2017-06-06

Pros

Easy to use Interface is user-friendly Tags for leads make organization easier Pipeline view is a nice feature Spreadsheet importation is customizable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Viktor D.

Verified Reviewer

Really easy CRM system for sales

2015-12-15

There is a comprehensive API that enables you to provide integrations with other systems.

Pros

- Good and easy UI - API & widgets - Fast support - Integrations

Cons

- Not suitable for large companies - Only sales process

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from QSOFT LLC


Mr. Dovzhik!
Thank you for review! We are very excited about our partnership and are interested in its development.

Read more
Ross R.

Good system for collecting customer data

2018-12-30

Pros

Statistics amoCRM collects all the information about our company's customers.

Cons

The key disadvantages of amoCRM are interrelated with the collaboration system. You can not make predictions, as well as not enough features that would allow to monitor the current progress of the project.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Vlad V.

Functional customer base accounting system

2019-01-01

Pros

There is full integration with mobile devices.

Cons

The first thing I would like to add to the accounting system amoCRM customer base is a tool for managing the company's internal resources.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tachat I.

Verified Reviewer

Easiest CRM system in the world

2015-12-03

Also one of the benefits, its a lot various integrations with third party systems, like IP telephony and email marketing services.

Pros

fast start price flexibility UX/UI

Cons

some bugs, but it's basically nothing

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Alex B.

Convenient sales management system

2019-01-20

Pros

In our company, we use amoCRM for sales management. Right in the system, you can set tasks and reminders to managers, relatively easy integration with IP telephony is available, and an important function of viewing the history of interaction with customers is implemented.

Cons

The amoCRM sales management system lacks the function to divide the leads into categories, and there is also no possibility of performing predictive analytics and tracking project development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vesna G.

Convenient CRM-system for accounting transactions and customer base

2018-11-19

Pros

The function of importing and exporting data to Google Analytics is available.

Cons

One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more