amoCRM Features

amoCRM

Messenger-based sales tool for SMBs and entrepreneurs

4.51/5 (131 reviews)

amoCRM Feature Summary

  • Digital pipeline
  • Email tracking
  • iOS & Android mobile app
  • VoIP integration
  • Custom tags
  • Bulk edit
  • Performance tracking
  • Webhooks
  • Chatbot
  • KPI & dashboard
  • Tags
  • Follow-up sequences

Competitor Feature Comparison

API
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Anti Spam
Approval Process Control
Archiving & Retention
Automatic Notifications
Behavior Tracking
Budgeting
Built-In Database
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Call List Management
Call Recording
Call Reporting
Call Transfer
Campaign Management
Campaign Planning
Chat
Collaboration Tools
Commenting
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Rate Optimization
Conversion Tracking
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Import
Data Import/Export
Data Visualization
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Engagement Analytics
Event Triggered Actions
Filtered Views
Follow-up Scheduling
Forecasting
Forms Management
History Tracking
IVR / Voice Recognition
Inbox Management
Instant Messaging
Lead Assignment
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Scoring
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Multi-Campaign
Multi-Channel Communication
Multi-Currency
Opportunity Management
Partner Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Planning Tools
Prioritizing
Quote Management
Real Time Notifications
Reminders
Reporting & Statistics
SMS Integration
SMS Marketing Managment
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Status Tracking
Summary Reports
Tagging
Task Management
Task Scheduling
Task Tracking
Territory Management
Third Party Integration
To-Do List
Voice Mail
Web Forms
Website Integration
Widgets
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Anti Spam
Approval Process Control
Archiving & Retention
Automatic Notifications
Behavior Tracking
Budgeting
Built-In Database
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Call List Management
Call Recording
Call Reporting
Call Transfer
Campaign Management
Campaign Planning
Chat
Collaboration Tools
Commenting
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Rate Optimization
Conversion Tracking
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Import
Data Import/Export
Data Visualization
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Engagement Analytics
Event Triggered Actions
Filtered Views
Follow-up Scheduling
Forecasting
Forms Management
History Tracking
IVR / Voice Recognition
Inbox Management
Instant Messaging
Lead Assignment
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Scoring
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Multi-Campaign
Multi-Channel Communication
Multi-Currency
Opportunity Management
Partner Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Planning Tools
Prioritizing
Quote Management
Real Time Notifications
Reminders
Reporting & Statistics
SMS Integration
SMS Marketing Managment
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Status Tracking
Summary Reports
Tagging
Task Management
Task Scheduling
Task Tracking
Territory Management
Third Party Integration
To-Do List
Voice Mail
Web Forms
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Anti Spam
Approval Process Control
Archiving & Retention
Automatic Notifications
Behavior Tracking
Budgeting
Built-In Database
Business Intelligence
CRM Integration
Calendar Management
Calendar Sync with Google
Call List Management
Call Recording
Call Reporting
Call Transfer
Campaign Management
Campaign Planning
Chat
Collaboration Tools
Commenting
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Rate Optimization
Conversion Tracking
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Import
Data Import/Export
Data Visualization
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Engagement Analytics
Event Triggered Actions
Filtered Views
Follow-up Scheduling
Forecasting
Forms Management
History Tracking
IVR / Voice Recognition
Inbox Management
Instant Messaging
Lead Assignment
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Scoring
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Multi-Campaign
Multi-Channel Communication
Multi-Currency
Opportunity Management
Partner Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Planning Tools
Prioritizing
Quote Management
Real Time Notifications
Reminders
Reporting & Statistics
SMS Integration
SMS Marketing Managment
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Social Media Integration
Status Tracking
Summary Reports
Tagging
Task Management
Task Scheduling
Task Tracking
Territory Management
Third Party Integration
To-Do List
Voice Mail
Web Forms
Website Integration
Widgets
Workflow Management
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Mobile apps

iOS App


6 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,104 reviews

amoCRM Feature Reviews

25 reviewers had the following to say about amoCRM's features:

Павел Сенин

Verified Reviewer

Very simple and useful

2015-12-16

If you would like to personalize your system just use API integration - it is the most simple method.

Pros

Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Cons

Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No

Response from QSOFT LLC


Mr. Senin! Thank you for your review!
We try to be the best for you.

Read more
Aleksey Nabokov

Verified Reviewer

The best one for dynamic growth

2015-12-16

amoCRM seems to be optimal solution for small and medium business, that helps to achieve significant goals in sales management. It's very easy to deploy and use, so every team member could easily collaborate with each other.

Pros

Great sales dashboard Transparent task management Integeration API

Cons

No Single Sing-On No Outlook Integration

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No

Response from QSOFT LLC


Dear Alexey!
Thank you for review.
We will consider all your comments!

Read more
Justina Viržikauskaitė

Convenient system

2019-01-10

Pros

There are many useful tools and integrations with third-party services.

Cons

It was possible to contact the support service to resolve the issues that arose only several days later.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Roman Yarovyi

Good CRM for Mid-size companies

2019-01-26

We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

Pros

- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets.

Cons

- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
John Thomas

Verified Reviewer

An efficient tool for sales management.

2018-08-06

Pros

As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data.

Cons

You can’t view the statistics on your mobile phones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Felipe Pestana

Great features and nice customer service at a fair price

2020-07-22

Price is reasonable for all feature in get and customer service is exceptional.

Pros

Of course they are not a chat company, so it's simples, but it works fine to most activities.

Cons

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Виталий Чесноков

Verified Reviewer

amoCRM - optimal solution for a dynamic business

2015-11-26

So in general it would suit a small business or might be a nice tool for a sales department only, as it is not fully customizable. For example, you can't change names and formats of certain fields and the number of custom fields is limited.

Pros

Can be run on different devices - laptop, tablet, mobile phone effortless implementation

Cons

Slow export: The bigger your account gets the more problems you seem to have with the export of files.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Svyatoslav Gorban

Slow response to customer service

2019-03-23

Pros

The system works stably and easily integrates with a number of social networks we need.

Cons

The notification system does not always function correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikolay Roubin

Not very intuitive software

2019-10-29

It doesnt refresh well, emails are delayed.

Pros

It does email the reports well.

Cons

It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Viktor Dovzhik

Verified Reviewer

Really easy CRM system for sales

2015-12-15

There is a comprehensive API that enables you to provide integrations with other systems.

Pros

- Good and easy UI - API & widgets - Fast support - Integrations

Cons

- Not suitable for large companies - Only sales process

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from QSOFT LLC


Mr. Dovzhik!
Thank you for review! We are very excited about our partnership and are interested in its development.

Read more
Tanya Grytsenko

Mixed impressions

2019-04-30

Pros

The ability to import and export data to Google Analytics.

Cons

Due to the high complexity of the setup, it was necessary to resort to the help of third-party specialists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Felix Garai

Needs to be fixed

2019-05-22

Pros

The ability to import and export data to Google Analytics is available.

Cons

Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from QSOFT


Hey Felix,

Thanks for your sincere feedback!

We work a lot on the variety of integrations we provide our users with. Especially, on the messenger integrations as they will be the major sales channel in the coming years! We're glad these features work fine for you.

We strive to prevent system breakdowns and will continue to do so for you!

Read more
Grace Chgen

Good CRM

2018-03-10

Pros

There is an API. Possibility to add fields to transaction cards.

Cons

The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Iurii Koretniuk

Verified Reviewer

Very intuitive amoCRM, though some enhancement needed

2015-08-11

The integration with third parties, such as Dropbox and Mailchimp, works seamlessly and as expected.

Pros

Customer support, easy to use and intuitive interface, integration with 3rd parties.

Cons

Limits policy based on subscription plan

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Feodosiy Kovalenko

Convenient customer and sales accounting

2018-11-21

Pros

There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets.

Cons

The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Olga Saburova

Convenient linking of deals to contacts

2018-12-01

Pros

As a result, reminders about calls come to the mobile phone, which is always with you.

Cons

I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Brysyakin

Convenient sales management system

2019-01-20

Pros

Right in the system, you can set tasks and reminders to managers, relatively easy integration with IP telephony is available, and an important function of viewing the history of interaction with customers is implemented.

Cons

The amoCRM sales management system lacks the function to divide the leads into categories, and there is also no possibility of performing predictive analytics and tracking project development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Karli Anderson

A good system for collecting customer data

2019-01-09

Pros

Excellent integration with mobile devices.

Cons

The notification system does not always work correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ross Rakhov

Good system for collecting customer data

2018-12-30

Pros

Statistics amoCRM collects all the information about our company's customers.

Cons

The key disadvantages of amoCRM are interrelated with the collaboration system. You can not make predictions, as well as not enough features that would allow to monitor the current progress of the project.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sitdikov Vagiz

Verified Reviewer

Flexible settings

2015-12-23

We could see activities of every sales manager in dept., could have information about our entire sales dept.

Pros

Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Vesna Gordon

Convenient CRM-system for accounting transactions and customer base

2018-11-19

Pros

The function of importing and exporting data to Google Analytics is available.

Cons

One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Igor Voronyuk

Excellent mobile version

2019-04-30

Pros

It integrates freely with multiple chat platforms and has an excellent mobile version for tablets and phones.

Cons

I cannot self-configure the analytics section. Notifications and messages are sometimes delivered with some delay.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Loren Keltz

AmoCRM - Easy to Use

2017-06-06

Pros

Easy to use Interface is user-friendly Tags for leads make organization easier Pipeline view is a nice feature Spreadsheet importation is customizable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Melania David

More easy CRM is not yet invented

2019-05-23

Pros

I adore amoCRM for its minimalist design and ease of management. All sections have a filter and a convenient task list, and for analytics, you can create sales funnel reports and summary reports.

Cons

In amoCRM it would be nice to add tools for grouping tasks and creating subtasks. Now it can be done with the help of tags, but it would be more convenient to use the built-in tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from QSOFT


Hey Melania,

We're grateful you left your feedback here!

We are super-proud you found amoCRM multi-functional and convenient!

We'll explore your idea on the tasks management and see how we can make it more comfortable for you.

Thanks again!

Read more
Vlad Vahromovs

Functional customer base accounting system

2019-01-01

Pros

There is full integration with mobile devices.

Cons

The first thing I would like to add to the accounting system amoCRM customer base is a tool for managing the company's internal resources.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more