Kommo Features

The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.

The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.

AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work.

It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long.

Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely: 1. Fast filling of a card of the client and all contact information; 2. Integration with IP telephony; 3. Fast statement of tasks and transfer to their other departments or employees; 4. Convenient integration with email marketing by mail on client...

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with a slight time delay come letters to the email.

Simplicity and ease of use.

Currently disadvantages not detected.

Dear Vitaly! Thanks for review! We are very pleased that our system can help you improve business performance!

Low barrier to entry

not work with documents

Dear Vitaly! Thanks for your review. We are constantly improving our webinars and do a more complete documentation in order that it may be even easier for you to deal with the system.

I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available.

One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.

Very well allows you to track sales funnels. The ability to import and export data to Google Analytics is available. It integrates well with several chat platforms and works on my mobile phone.

Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts.

Hey Felix, Thanks for your sincere feedback! We work a lot on the variety of integrations we provide our users with. Especially, on the messenger integrations as they will be the major sales channel in the coming years! We're glad these features work fine for you. We strive to prevent system breakdowns and will continue to do so for you!

AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system.

IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals.

We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices.

In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents.

Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage.

To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product.

We started using amoCRM a long time ago, because the service perfectly collects in the statistics section all customer data for our company. There are many useful tools and integrations with third-party services.

Because of the large number of functions, it took me quite a lot of time to study them. It was possible to contact the support service to resolve the issues that arose only several days later.

The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it.

To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety.

In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports.

I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients.

Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

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I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively.

Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job. Not technically a con, but it feels a bit crowded.

I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.

Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.

Hi, Anastasia, Thanks for your feedback! It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at pavel@team.amocrm.com Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.

I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or...

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Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

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Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!

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Ms. Romanenkova! Thank you for your review! We are very pleased that your company is our Partner and that our system has helped you to develop your business.

I have no complains about customer support service

Limited disk space. I would like more. But this is not so important